Netduma Fraser

Having a look online I found this: "The credentials for the UK for DHCP Option 61 is 'anything@skydsl|anything' with obtaining an IP automatically from the WAN port of the commercial router you are using? Once you have set the credentials then the ONT and router should be disconnected for about half an hour before reconnecting and authenticating as this ensures Sky's backend servers don't get confused and work correctly." So try that and see if that helps

Ah so it looks like you need PPPoE/that's where you need to enter the details, try that and see if it works please

Good news is I believe we have managed to fix this and it'll be in the next update

The return details are at netduma.com/terms and you'll need to email [email protected] to pursue a return which I can't see any correspondence from you there so far. Also, by connecting direct to a modem/router in bridge mode it's not doing any routing whatsoever so can achieve a lower ping/higher speed, when you then introduce a router doing routing that speed will decrease.

In Settings > Troubleshooting > Advanced disable the protection options and check again please

It does have a dark mode, I've been using it for years! Scroll down to the bottom of any page, click theme and select Netduma Dark

Do you still have access to the interface when it happens? If so can you get the logs from the System Information please when it occurs again please? Do you notice any pattern with it happening other than length of time?

Pretty much the above! I suspect if you increase the lease time or use some static IPs you will see this a lot less

Can you provide the ID for the server please and I can take a look. Does it play more like 50ms or 150ms?

It'll be fixed in the next firmware

I'll get the team to do an update thanks!

Take the R3 out of the DMZ on the hub, then give the R3 a static IP (not route) so that the IP for the R3 is always the same, then put it in the DMZ. Reboot the hub, wait 2 minutes, reboot the R3, wait 2 minutes then check if that works please

What firmware version are you on currently? You might need to upgrade to https://forum.netduma.com/topic/53938-new-r3-firmware-4041/ in order to save the credentials

On SmartBOOST go to Settings ( ) > Settings and double check it is definitely enabled. Then go back to the menu > Favorites/Primary Profile > Click the line icon top right then reserve 5Mbps bandwidth for the game or for ports 1024 - 65535 source and destination, tcp & udp and then play and see if it is better please

It's in Ping Optimizer > Advanced. That looks fine, can you show what it looks like when you have the saturated traffic and gaming at the same time? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Could you disable Speed Test Bypass and also provide a screenshot of your SmartBOOST page please? Have you put anything in the DMZ?

Aright I'll take a look thanks

We haven't determined if that is the issue, did you try disabling IPv6?

Which servers specifically are these 2 IDs for?

What are your Congestion Control/SmartBOOST/Geo-Filter settings? What is your ping as shown by the Geo-Filter and in game?

Could you provide the IDs of any icons you see on the map when you're connecting outside the radius please? Make sure to zoom out fully

It is generally a good idea to do so but not necessary. What firmware version are you on currently?

Not really an easy one, both of those didn't have QoS working correctly with PPPoE. I don't know that it is that but its a potential. You can refer to netduma.com/terms for those details

Do you have anything denied in your list at all?

Okay keep us posted! Otherwise it might be due to PPPoE