Netduma Fraser

Hello, I have responded to your email today but we do have your order and it was shipped today, you should have received a tracking email now.

Hello, I have responded to both yours emails today but we do have your order and it has been shipped you should have received a tracking email now.

Hello, I have responded to your email today but we do have your order and it was shipped today, you should have received a tracking email now.

Are you only receiving it on the dashboard or other pages as well?

I can look into that but it's unlikely to be honest

That's great to hear, thanks for the update!

If you reboot the router from the interface, wait 4 minutes before accessing does that prevent the error from coming back?

In that case it will be that specific server is under load, you did the right thing!

Would be better to make a new topic but you've confirmed the IPs match? What device are you using? How have you added it to the Geo-Filter?

Ahh I see, that makes sense, that's for the report, I will add this to the request as well so the team can see the benefit.

Alex is looking at it and will provide some cloud updates

Are you leaving the console in an instant on/standby state rather than fully turning it off?

Okay thanks for the update, I'll let Alex know and see if he can resolve it in a cloud update

Do you get it on any other servers at all? If not it's likely that server is under load currently

Great video above for you!

It'll definitely be in the next firmware, unfortunately I don't have an ETA for you. Where is it you're located?

You can't influence who joins your games, you can only determine what servers you connect to and they should be within your radius - is that happening?

It has been requested before, I'm not sure to be honest if it's something we'd do or not as we'd have to partner with another company. I'll make sure it's on our list to look at though.

What web browser/device are you accessing with? Does the browser have an Adblocker active? Are you connecting to the interface via HTTP or HTTPS? What firmware version are you on currently?

It doesn't have a bridge mode but it does have an AP mode. You can then connect that behind the R3 (to one of the LAN ports) and all devices will appear on the R3 as though they are directly connected to it

Thank you, I think the reason may be that you've chosen the polygon method but you haven't actually drawn a shape for the area you want to force. Make a shape or switch back to the radius method and see if it works then please.

It looks like it is working in the sense that it is blocking everything outside your zone - try switching to simple instead of custom and see if that works better.

You can just close that window, you don't need to uncheck it but you can if you wish - it'll only apply when that window is open

That looks fine. Can you just provide a screenshot of the entire Geo-Filter/interface page uncropped with how it's usually set please?

Right click the page, then go to Inspect (Element), on the window that appears click on the Network tab. Then click the checkbox to disable cache. Then click and hold the browser refresh button, and click Empty Cache and Hard Reload. Then see if it loads correctly please.