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Netduma Fraser

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Everything posted by Netduma Fraser

  1. You can find it here: https://support.netduma.com/firmwares/netduma-r3/
  2. No it's unnecessary
  3. Thank you, I'll pass that on! We'll most likely be doing another one with the B06 release so a week or so perhaps
  4. Have you disabled share excess by any chance? How do you have Traffic Prioritization set?
  5. Do you have this same issue if your phone uses mobile data for example?
  6. Okay leave it with me and I'll check in with the team and come back to you.
  7. What web browser are you using? Are you accessing via HTTPS? Do you have a browser based Adblocker enabled? If you click reload at the bottom does it load? What firmware version are you on?
  8. The test on the console is an estimate, I believe it says this, it doesn't mean you aren't getting those speeds. With a wired PC and QoS on what speeds do you get on speedtest.net? How do you have Traffic Prioritization set?
  9. Is there a Games Console service at all in the list?
  10. Bandwidth Allocation doesn't mean the device will take all that speed - gaming also requires less than 1Mbps generally and giving it more won't make it use it. Could you provide a screenshot of your QoS page please?
  11. I don't have EE unfortunately so I can't easily check, it might be you're not able to do that. When you go to add a device to the Geo-Filter could you provide a screenshot of all the services you have available to choose from please?
  12. Yes on the app, I believe if you go on the Manage page > WiFi controls and scroll down you'll see the devices section and you should be able to do it if you tap on the device
  13. Great, as soon as I get the ID i'll pass it onto the team to get it added in the next cloud update
  14. This is something we'll be retesting, in the meantime, in devices if you change the PC to have the device type of a console it should then work again on the Geo-Filter. Make sure to delete the device on the Geo-Filter first, then change the type, then re-add it back to the Geo-Filter.
  15. The devs will have to look into that, it's not a quick thing
  16. What is the server you're using to run the test exactly? How have you setup the QoS page? It's very unlikely it's faulty otherwise it would be consistently high constantly. Did you change anything physically or in settings just prior to when you saw the issue happen?
  17. That server should be whitelisted by default - have you denied it? If not could you provide the ID of the server please so we can add it to the global whitelist. You'll need to add it to the allow list for the moment until we do that.
  18. You already have access: https://forum.netduma.com/forum/144-netduma-r2-early-access/
  19. Where are you getting the 1-5% packet loss from? The packet loss on that table is more than acceptable and wouldn't pose an issue at all for streaming
  20. If you want to use the DNS you set there then toggle off use upstream DNS
  21. Messed up in what sense? No worries at all, it's always appreciated!
  22. Settings that may work well on a previous version may need to be tweaked on later versions. The WiFi speeds could likely be improved by adjusting some WiFi settings but no worries. I'll take the info about SmartBOOST not detecting GTA to the team to resolve.
  23. As long as it is recovering itself within 5 minutes that's good and expected for that firmware, we know what that is and it is actually an indication that firmware is working. Stick with it and for the next one that won't happen.
  24. So far so good then! It shouldn't happen as much on that version as there was a fix for it in .290 but given .291 is just a quick build for the disconnect issue I can't be sure what it includes compared to .290, even though it's sequential doesn't mean it necessarily has what .290 has. You're in Early Access now so any new firmware posted there we'd be grateful for you to try it out and provide feedback!
  25. I'll add it to the list, thanks for the suggestion
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