Netduma Fraser

Have you ever been able to play on US servers for ranked? I would imagine they look at ping more heavily in ranked play and so as the ping is very high it may be very difficult for you to get a game. I know they were also experimenting with a ping limit/ping method for matchmaking back in 2018 so that may also be effecting it. Your settings are correct so in terms of the router it's doing everything it can.

No worries, do keep us updated, would be interested to hear what they find.

I've given you Early Access so you can upgrade to that version to see if it is improved https://forum.netduma.com/forum/151-netduma-r3-early-access/

Good to hear! If the VPN isn't applying to your device then it's just a coincidence unless the ports being used are the same and its getting confused but its unlikely

That's correct for full speeds so fingers crossed it stays that way this time, if not let us know!

Thanks for that, it all seems fine. Are you seeing it on all devices or just the specific PC you're using? Do you get higher speeds over WiFi? How have you set Congestion Control?

Thanks! If it's blocking an authentication server then it may try and connect you via a different route which could cause it. After allowing it do you notice its improved?

Could you provide a screenshot of the WAN & LAN pages when the issue happens please?

The Ireland server connection should be allowed, it's for authentication, if it's actually blocking it then add that to the allow list and it should be better. If you could give us the ID we can whitelist it.

So the first one is New Jersey but close enough and the second one is in Illinois so both are pretty much correct. It is then very bizarre that you're not getting a better ping to the server closest to you, that's likely an ISP routing issue that isn't something we could resolve. You could go to them about it and see if they can investigate, if so the IP for the NYC server is: 64.176.200.193

It's the Windows Task Manager

Disable BI in Settings > Troubleshooting > Advanced and see if its better please

They can be mislocated on both, if you provide the ID I can check where it is supposed to be

It's likely the server is mislocated on the map, if you provide the ID for it we can get it corrected

Okay good to hear, thanks for the update, I'll pass it on to the team to investigate

Could you disable BI in Settings > Troubleshooting > Advanced, reboot from the interface then try again please

Okay so when you play a game and the little globe icon here, you have that set to Europe?

The whole purpose of the router is to allow you to get the best connection possible and give you the freedom to have more choice in the servers you play on. We've never advertised it as something to get you easier games. You're referring to HybridVPN which is in settings, as normal you'll need a VPN subscription from a 3rd party VPN provider that supports OpenVPN or Wireguard configuration files to use it.

Good to hear, thanks for the update!

Added, let us know how you get on https://forum.netduma.com/forum/151-netduma-r3-early-access/

It looks like you're in the UK but trying to connect to the Americas on Battle.net, do you get the same issue when selecting EU?

Are you using a VPN at all?

Its in Settings > Troubleshooting > Advanced

Go to Settings > DHCP > Add Rule > Select a device and save, repeat for all your devices. Also in DHCP settings set the lease to 10,000. Make those changes, reboot the router from the interface and see if it happens again.

When did it start happening exactly? Did you change any settings/physical setup prior to it happening?