Netduma Fraser

You would need to purchase a VPN subscription from a VPN provider, one that supports OpenVPN or Wireguard and can provide the config files to you so they can be input into the router to connect. Clicking to enable doesn't enable it without entering the config/login credentials for the VPN provider you're using. HybridVPN on the router is a VPN client, like a program you would install on your PC to connect to a VPN so you just need a subscription to a VPN and enter the config file contents into HVPN, enter your credentials and connect.

I responded to you in another topic but please make your own topic

Please make your own topic and we can help you there. You can skip the connection part of the setup by going to advanced on the internet part of the wizard then skip. Then you can enter PPPoE in the main interface.

Okay so it's just the Geo-Filter blocking the NAT server, you still will have an open NAT using the exposed host. You can either ignore the moderate reading knowing it's actually open or check to see if there are any servers that are blocked at the time you check the NAT and then add those to your allow list.

Could you provide the screenshot of the best results you got on PingPlotter please?

I think there are probably 3 separate issues here which may be confusing things, they're unlikely to all be related. Unable to access the interface over WiFi Unable to disable Smart Connect Disconnecting from games Is that correct? If so: When connected via WiFi you're getting an IP address that appears to be a public IP. This would leave me to believe that it's not connected to the XR WiFi but the ISP modem router WiFi which would also mean it's not in bridge mode - could you verify if this is the case please? Have you changed any WiFi settings on the main WiFi page or in Advanced WiFi? When you get disconnected from the map, even with the Geo-Filter off do you notice a server being blocked? Could you get the log from the System Information page when it happens please?

Your connection stability looks fine, have you tried blocking servers you're experiencing these on and forcing others to see if they play better?

We did have that with previous versions of DumaOS so presumably it would be simple enough to add it back in. Thanks for the suggestion, I'll pass it along to the team!

There doesn't appear to be anything wrong with the ping, in this scenario I think it'd be best to block the server and try to force another that may play better

There aren't any existing DumaOS routers that can handle more than that that are current

If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found on the System Information page) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings > Troubleshooting. Then post back here from a device connected to the R2 when you've done that and I'll see if the team can force an upgrade through for you on Monday. Are you accessing the interface using a bookmark? It's possible you've saved the setup wizard URL as the bookmark

If it was a true modem you wouldn't be able to connect a switch to it and have all the devices have access to the internet, it must be some kind of router. There is usually a sticker on the underside, does it show the model there? How are you turning QoS off fully exactly? I would go back to the original firmware update as it's possible it auto updated anyway which is why you're getting issues you now can't resolve. As you're not on a 3.3 firmware the app doesn't support it, when we get the new version out it should work again

Factory reset from the interface then access and try to upgrade as quick as you can and see if that works and whether it stops the wizard from starting on the new version

It's limited to 1Gbps so you won't be able to utilize half the speed through the R3

It's likely going to the setup wizard because you're unplugging it from power, set it up, reboot it from the interface, wait 4 minutes and that will act as a hard save and should prevent that happening again. Also try upgrading directly after a reboot.

That's great to hear, totally agree, you're very welcome!

There is processing delay in games, not all games show it as part of their ping calculation but CoD does so that would account for the extra ping you're seeing in game. Nothing to do with Windows all good there

You're on the latest version so you can ignore that. There was a beta we had to remove to fix some issues and we'll release it again when that's sorted. What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR? Have you entered those speeds into the router? How have you setup Congestion Control/QoS? Where are you testing the speeds?

Added - it has been removed temporarily

Added!

Don't do auto setup, 100% is essentially off so try 70% for download & upload and see how you get on. If it continues then bypass the XR and see if the same happens, if it does then its either the servers or wiring to the home/ISP side

Having the Xbox in the DMZ while you do those tests is going to skew the results so take that out, you should remove that anyway, then proceed with below. PingPlotter link/instructions from my 1st response

So it's connected to an ONT/an ethernet port in the wall then? The Geo-Filter does but it wouldn't help for Faceit. You should definitely use Congestion Control, it will help even if you don't directly notice it. Do you get packet loss just on faceit servers, ranked servers or normal servers or all? Have you tried bypassing the XR to see if you get the same issue?

Disable the DMZ and take off those reservations then try again. The percentages you got with Congestion Control, that was really the best you found when following the PingPlotter instructions?

Switch SmartBOOST back to the basic, not advanced. Where else have you changed settings e.g. DMZ, port forwarding, internet rules etc