Netduma Fraser

Enable the remote logging then reboot the router and I'll consult with the team when it happens again to see what appears in your logs

I'll add it to the list, thanks for the request!

Go to recovery options and you can get the logs from there

Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?

We're aware of Ping Optimizer - Congestion Control will still work though, all Ping Optimizer does is change the Congestion Control percentages which can be changed manually

As you've been around for awhile you know we don't provide any ETAs or dates even when asked. What is the issue you're having with Congestion Control exactly?

If you could grab the logs when it happens we can potentially find the cause

But have you set it in modem/bridge/DMZ if applicable? How have you set Congestion Control exactly? Click on Device Manager, switch to table view then provide a screenshot please.

Here is the page that should allow you to upload the firmware http://192.168.77.1/dumaweb#!/support

Do all the pages/features appear to be working despite that message?

Of course! You now have access: https://forum.netduma.com/forum/144-netduma-r2-early-access/

Added - it has been removed temporarily

Added - it has been removed temporarily

Servers that are outside the radius or that you've specifically blocked? It might be using relay servers, can you provide an uncropped screenshot of the page showing what you see when this happens please?

Okay I think you'll need to factory reset it then from the recovery options page. If you could grab the logs from that page first that would be really helpful

Are you able to access via the DumaOS app?

Ah that's just highlighted that the version at the bottom of that page hasn't been updated. Re-upgrade anyway and it should resolve it

What's happening with it exactly?

You're on a very old firmware, download the latest from here: https://forum.netduma.com/topic/58012-new-r3-firmware-dumaos-40540/ Then click Go to Recovery Options from the screen above and upgrade the firmware

Good advice above, though in most cases you don't need to do this and may cause more annoyances when trying to connect new devices as you'll have to set a static/reserved IP on them first

Added - it has been removed temporarily

Yep we'll be sorting that!

If you can't login via the credentials and the default credentials admin / password aren't working then you have to do a factory reset again - hold the reset button for 30 seconds, release, wait 4 minutes then attempt access. You can also try accessing with the above IP or routerlogin.net

I know but they've implemented a ping limit so what you want to do was generally done by using a VPN and forcing a server really far away which won't be possible

We're aware Ping Optimizer isn't 100% reliable, we're working on that, adjust Congestion Control manually for the moment (in Ping Optimizer > Advanced). Game servers don't always respond to pings so we can't always display the ping unfortunately