Netduma Fraser

The log error isn't related so you can ignore that. On the router, for DNS, set primary DNS to 1.1.1.1 and secondary to 1.0.0.1 save and then reboot the router from the interface, wait 4 minutes then try and play and see if the issue continues. If it does, what is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Presumably you've completed the Setup Wizard is that right? As above, do you require VLAN/PPPoE/DHCP identifers etc to get a connection and if so have you entered them into the router? Does the Vodafone station provide WiFi?

Added

Added you all

That's great to hear, another options(s) that may help are disabling the protection options in WAN settings - I'd also suggest switching NAT to Open, it'll help you get an Open NAT consistently and may slightly help with speeds

That's all fine then no worries, I think that is probably just the max without disabling QoS, you mentioned when those test results were done, do you get a bit higher now then without disabling too?

If there were any updates like that they would be through the cloud and wouldn't generally require a firmware update to use them. If you check the first post it will show you what you can get by upgrading

Added

Makes more sense you're not getting proper full speeds with it disabled either - What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode

Couldn't say exactly, they won't all be in until next week

It'll be a required server then and the ping is what I mentioned previously, the last ping response in a trace, the actual ping will be higher but as it's not the game server you can ignore it

Can you set the download to 1000Mbps and then check again please?

The "best" settings are the ones that work best for you, not everyone will have the same experience as we all have different connections, different devices, different locations etc. Steady Ping increases your ping to absorb any spikes, I'm not sure what the stability of your ping is like but you can try with and without and see how it feels. Ping Assist is just a way to filter getting a server, if you want to force specific servers you want that at 0.

Can you just provide a full screenshot of the QoS page please?

That's a very hard thing to help with in this instance, you're receiving a very low ping and so in terms of what the router can control it's doing well by all statistics. Try and force a different server further away, even though it'll have a higher ping, does it play any better for you? How are you trying to access? With what device/web browser? What URL are you using? By latest update do you mean public or early access?

Okay thanks, I will chase them for it once they're back

Oh I see, no I don't think so. That's good to hear, hopefully it continues to improve

Reset Bandwidth Allocation then re-run the test and check again please. Otherwise, have you done any Traffic Controller rules or put that testing device in the DMZ?

I've given you Early Access, please see if the firmware there provides you with more stability https://forum.netduma.com/forum/144-netduma-r2-early-access/

Added

Great to hear that and thanks for the update, fingers crossed it stays that way!

Great to hear! We'll need to update the service for it then thanks for letting us know. It shouldn't no, where are you testing the speeds in this instance?

eFootball uses relay servers, so it's used the server in your radius to connect to the server in the US - we can't influence the connection from that server to another server - the ping appears to be low because game servers, including this one do not respond very well to pings, it has taken the last ping response received and displayed it to you. Your best option really to try and counteract this, though it won't always be possible is to use Geo-Latency

This may or may not work but with how you had it before, without the DMZ can you try this please? "It’s a silly fix, but you just need to change your party privacy to “invite only”. I haven’t had any issues since I did that."

Please email [email protected] and we can get this sorted for you