Netduma Fraser

Take your sons console out of the DMZ then check again please

Okay we'll take a look thanks!

Yes it has a firewall so you can put the router in the DMZ on your ISP router. Is IPv6 enabled for WAN on the R3?

A normal reboot should be fine, it should be fixed in an upcoming update As in using a VPN client on your actual phone - not using HybridVPN? If so that's expected

We are aware of that Ping Heatmap issue and looking into it, you'll still be able to connect to it using the Geo-Filter

Thanks for that, what makes you think it's incorrect, the ping you're seeing in game?

It's your ping to that specific speed test server so it really depends on how far away it is/your routing to it, if you select another is it a high ping? Do you notice it when gaming?

Let us know how you get on!

Could you please resync the cloud again and it should be there

Did you factory reset after the update? There are lots of changes under the hood that would benefit from one and allow it to perform more smoothly

Are they older devices? Some devices don't like the automatic switching that happens when its one band

Likely a browser/device issue in that instance then as I don't think it even has the ability to turn yellow! Keep us posted on how you get on filtering

Yes it's gone - we've updated the entire support site so some articles that we present on the old one may not transition over - it is unlikely that article will come back, it wasn't updated regularly enough.

You can yes, it will say set up a new router but you're just setting up adding a router on the app, continue and you'll get through it and will login with the same credentials.

It's likely you've missed something like entering the rule name, scroll up & down and check everything has been entered

The vancouver one I can't tell why that's happened as I can't see the map but disable Geo-Latency in Settings, that's usually the cause. The map photo looks fine, everything inside being allowed, everything outside being blocked. So you don't get the yellowing on another computer at all?

Did you factory reset after updating? If you split the WiFi bands and connect them to 5GHz manually do they achieve higher speeds?

I believe we know the cause and it's being fixed currently so should be in one of the next versions

Ahh well done for figuring it out and thanks for the update!

That appears fine, have you set your correct speeds in the router? How have you setup Congestion Control? Are ALL devices connected to the R3?

Do keep in mind around launch time the game servers are at their most volatile, stick with it, once the population decreases you'll see a marked change I'm sure. Also experiment with forcing different servers in case they're under less load.

Does it work using an incognito window? I can't think of any reason other than what I mentioned why it would be redirecting you to a different website

Please provide a screenshot of LAN and WAN Settings

The only way that would be happening is if you're clicking the sign in with facebook button. I'm not seeing a FB account associated with your account either

It can work but it's possible they're blocking VPN IP addresses. Also if you're selecting a server very far away then you may be hitting a ping limit preventing you getting a game