Netduma Fraser

Are you able to access the interface when it disconnects? If so, could you grab the logs from the System Information page when it happens please?

Did you factory reset after? It's a big jump from the previous version so would highly suggest it

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode So ALL devices connected to the XR, none to the modem? What are the speeds you pay for/receive? Have you entered those speeds into the router? If you disable QoS fully do you get higher speeds? Is this over WiFi or ethernet?

I did ask the team and they did test the game and said it works with the Geo-Filter so it shouldn't be an issue enabled anyway. Could be a port issue, what is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

You're very welcome, thanks for the update!

The disconnect I think is because your public IP is renewing itself, if you unplug your main modem for 10 minutes very late at night/at a time where if it disconnected it wouldn't affect you then it may prevent it happening for a little while longer, otherwise you may want to consider getting a static public IP from your ISP. Do the speeds/lag spikes occur after a disconnect usually?

Give it a reset and then see if it continues please

Okay so did you factory reset after upgrading to the latest version? Could be some remnants from the previous version causing issues

Thanks for that, does it disconnect every 2.5 days approximately? Does the connection restore itself? If not how long are you waiting before rebooting to restore it?

Great thank you, I'll pass them on!

Is this on the R1 as well after upgrading to the latest?

They are looking at the current issues to see what they can do

Maybe but the idea of the feature is to give you a consistent ping, one that doesn't fluctuate at all. Even though your ping doesn't fluctuate much, perhaps the combination of a slightly higher ping and a ping that is constant is making a big improvement

It does yes, I assume that means you bought it second hand then! Could you grab the logs from Settings > Troubleshooting when you encounter a disconnect please?

Added

Definitely don't need to use expert then, if you get a better experience that way that's great!

That's your ping to the Google server, it doesn't mean you'll get that ping to anything else. Without steady ping, in the average game check by how much your ping fluctuates - if your ping is fluctuating by less than 5ms then you're probably fine to leave it off. Higher than that then use simple. If it's higher than 10ms then I'd suggest using Expert.

Still could be a server just misclassified as a peer. Other than what I mentioned to check between them no not really. You can't know it will be a good game until you connect to it and ping it

Are you primarily using the app? If so that doesn't necessarily mean you're on DumaOS 4 and it's unlikely that you are. I have given you Early Access though so you can try the firmware to see if it works better for you. https://forum.netduma.com/forum/144-netduma-r2-early-access/

Okay thanks, would appreciate if you could keep us posted with your stability

Could you disable the uTP option on the torrent client and see if the same behavior continues please? It may also be beneficial to set a download limit on the torrent client.

Not that I am aware of no. A P2P game will show with a peer icon on the map, however this can be misclassified and actually be a server. If you look on the ping window on the Geo-Filter when playing, if it's just a basic IP address then it could be a player, if it's more of a longer address then most likely a server. However, I am fairly certain it's primarily a dedicated server game so I don't think you do have P2P matches.

I'm not sure if we've specifically tested the game or not yet but as above if you disable the Geo-Filter does it work? Then as mentioned it would be an easy fix

That's great to hear, thanks a lot for the update!

Have you had it occur since downgrading? Did you have it with merged bands on .540?