Netduma Fraser

I've responded to your specific topic

You are absolutely entitled to your own opinion and I thank you for the feedback, "clearly" & "90%" is just that though and could not be further from the truth - that's all based on what you see on a support forum, it's a skewed narrow view of the customer base. You're disappointed, I get it, making statements that are just plain untrue is not very helpful though. I know you want to air your grievances and probably to some extent have someone you can vent at and I'm sure you know I have to respond to this, I get it. We both know the purpose of this topic isn't to seek support but there are other people who need the time I'm spending replying to this on their issues. Unless a hard deadline of XXth of X we'll release a firmware is given then it's always going to be an estimate and I would personally suggest you don't take it as a concrete deadline to save yourself the potential disappointment - this is why I personally never give an ETA unless I can help it. The firmware that was due was very close, there were a few last minute issues that prevented release that I believe will be easily resolved when the team are back and so it shouldn't be too much longer after that.

Unless they put a server in Hawaii then no not really unfortunately. I think they only way to very slightly counteract it would be to play on the Japanese servers, it'll still be heavily weighted towards you but it might be enough to make it more playable.

Okay do keep us posted, there is the risk that when you deny a lot of servers you end up denying a required server for matchmaking/authentication

How have you set the modem to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR? Have you set your expected speeds in the router? Disable Smart Connect for WiFi and connect to the 5GHz, what do you get then?

That all looks fine, if you zoom out fully on the map do you notice anything being blocked?

Where were the locations of all the servers you denied? Were any around Washington & Ireland?

Great to hear that, thanks for the update!

Great, keep us posted, Happy New Year to you too!

You can do that if you wish to though QoS will not be as effective. Also the one thing you can't control is your distance, as shown by this site, the average ping between the two (just taking Washington as an example though further in land would be even higher) is 200ms, you can't counteract that unfortunately.

If that's the case then the line/your side of everything looks solid so it can only be the routing - weird question, have you tried using mobile data creating a hot spot and connecting the console to that to see if you get the same issue? It would use different routing presumably

I've given you early access, please see if that version is more stable for you https://forum.netduma.com/forum/151-netduma-r3-early-access/

No, it's the feature at the very top of the QoS page

Do you see any icons on the map whatsoever when this happens? Can you provide a screenshot of your page please?

What about Congestion Control?

We can't 100% for certain know the exact use for a server but yes there are as far as I am aware, a server in Ireland and a server in the US that are not game servers and usually used for authentication. It is possible they use it for chat purposes but the high ping for party chat wouldn't effect it too much I wouldn't have thought, unless the ping to it is unstable. Check to see if you ever get a server in Ireland appear that is blocked and allow that and see if it makes a difference. Where are your friends located? Are they in the US? If so, that makes sense, especially if they have made the party, the server would be in the US. Presumably when you noticed the interrupts when they spoke you made the chat? So likely you were then on an EU server for it. If that is what is happening then I don't think there is any way around that specifically. Otherwise, the only other causes I can think of is NAT - do you have an Open NAT? If you do then it's likely the routing from your ISP to those servers. Have you been on the same ISP the entire time you'd had the issue? If so, is it practical/possible for you to change to a different ISP? Perhaps one you can check reviews on from people in your biggest closest city to see what their experience is like with gaming and then change to that one and see if you get the same issue. It's also worth noting, if you did look at changing your ISP you do not need the one with the fastest speeds so don't be misled into thinking that speed is a super important factor when it comes to your gaming experience.

That's great to hear, thanks for the update!

Yes exactly

Okay thanks for trying, we'd have to update the service ideally but those routers are not receiving frequent updates now, I think you'll have to add the entire device for the moment. We may be able to get it sorted with a cloud update though

Well have you tried other settings to see if if changes at all?

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There are still likely good servers in Paris - there are usually many servers clustered in a location so that Paris one is bad but there may be others there that are still good

As you only have 2 ports & 2 rules to make it's super simple - whatever rule you're making at the time just put the same number in each box e.g.: Source Start - 22 End - 22 Destination Start - 22 End - 22 Protocol TCP

Added

Great to hear that, thanks for the update!