Netduma Fraser

In this case at least it was because your public IP lease renewed, are you able to contact the ISP to see if they can extend the lease time for the public IP for you? Better yet if they could give you a static public IP? Unlikely as it's usually something that costs extra

I rarely see any games regardless of the company have any servers in Canada - are you 100% sure there are those servers? How do you know?

Okay that's good, on the AC5300, could you provide a screenshot of its internet settings please?

You can set them individually, Geo-Latency and doing Ping Assist in the ocean essentially invalidates the method you're trying to use. Though the reason it wasn't working was because your value must have been set too low, if you set it higher it should work without Geo-Latency enabled

It doesn't make any sense how a game could restart the router - are your gaming device and the R2 connected to the same power extender?

Connect the R3 to your old router, can you get internet through it that way?

You can still use the Geo-Filter to get the servers you want, it doesn't prevent you doing that. A request isn't a guarantee that it will be included or included in the next update, as soon as they can test the game and add it they will. I would put money on the servers for NHL being the exact same as EA FC - they're not going to invest in all that infrastructure and then not use it across their other games

I appreciate that thank you. It's a really tricky balance, if the community is annoyed then I also get annoyed on your behalf and do my best to expedite things but some things are outside my control, if I could code I'd jump in and help out but just don't possess that skill set.

Could you get me a log directly after the disconnect happens and tell me the time it happens so I can match it up/more easily find the corresponding lot entries please?

It's all about finding what works best for you - that ping assist method we never even thought of anyone doing that and yet some people swear by it. See if you can try that hotspot thing I mentioned, it would be interesting to see your results

That could be for any number of reasons, start a new topic and let us know more about your setup and how you've got the features set and we can help further.

That's certainly your prerogative, I understand your situation and frustrations - I think it's worth waiting for the next one but if you do end up selling it then I sincerely wish you well with everything

Apologies, try again now

It's the one pinned to the top of that sub forum

I responded to your other topic

That's literally what I'm saying, you're basing your whole argument on the fact that a support forum is filled with bugs, yes it will be but that also only represents a very small percentage of the customer base. I'll admit, I have to remind myself of that too sometimes and to be careful not to fall into the echo chamber of issues. I'm not going to deny it has issues/bugs, that is evident from looking at the forum - in some cases these are easily reproduceable by ourselves, others are more fringe issues that take more investigation but I'm also not going to deny that all this "evidence" is coming from a very small percentage of users, it doesn't mean everyone with an R3 has an issue. Granted it also doesn't mean that everyone not posting doesn't have an issue either. To assume that everyone has an issue based on the contents of a support forum is what I'm saying is an incorrect basis for an argument. Anyway, that's all I say on the matter, no need to get into a point scoring match where no one wins. The team will be back, they'll fix the blocker issues for that firmware that was mentioned and everyone will get to test it.

Are any other devices losing the internet when the Xbox does or just the Xbox? Do you notice any patterns as to what may be happening in your surroundings or with what devices may be being used at the same time when it disconnects?

Unfortunately the router doesn't have the HybridVPN feature on it so you're unable to set it up on the router. By the very nature of how a VPN works, unless it's applied on the router itself we can't see the traffic to be able to filter it unfortunately. There is a feature coming to the R3 that would help us determine you're using a VPN and so we can retain features otherwise wouldn't be possible but still wouldn't be for the Geo-Filter.

I know you did make a topic previously and I did respond, you didn't follow up so we didn't have the chance to help you with your issues. We've also had Early Access setup for a long time that we could have given you access to in order to try the latest firmware possible. Please try that and see if it is more stable for you: https://forum.netduma.com/forum/151-netduma-r3-early-access/ If not: What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? What device/web browser are you using to access the router? If you have an issue accessing on one device/web browser does another device/web browser have the same issue? Does the DumaOS app work when access to the main interface fails? How have you setup the Geo-Filter?

I'm sure they have lots of servers around, however, with chat (VoIP) you can have a ping up to 150ms a significant amount of jitter ~30ms and not really notice any delays/issues. Obviously we know with gaming that wouldn't be acceptable at all. While the latency for live streaming your game would be as low as possible ideally, it's not entirely necessary, the consistency of that connection would be key more so, having a closer server for that would help. So what I'm saying is really that it is plausible that the chat server could be that far away because the ping is less important.

If you click okay does it allow you to add one or does it also produce the error when you try to add the device? Have you deleted a device from the Device Manager recently, prior to the issue happening?

Thanks for the feedback, could you make a specific port forwarding rule for your iPhone for port 5061 please and see if it then works

Here you go, bottom of this guide: https://support.netduma.com/docs/dumaos-3/geo-filter/

You can but we were unable to effect the timeout via the config, I'm not sure the logs would indicate the cause of the timeout or not. If it is on the router side then the XR series aren't getting many updates now so I couldn't say when/if that could be adjusted. If it's on the VPN side, then that'll be a standard for them that prevents their servers from being overwhelmed. Probably the easiest thing to do would be to disable it when you don't need it and re-enable when you do

I've given you Early Access, try the version there and see if that gets you internet https://forum.netduma.com/forum/151-netduma-r3-early-access/