NEW R3 FIRMWARE 4.0.40

[Stilts29]

3 hours ago, He4DHuNt3r_XIM said:

The ONT is a Calix 801G GigaPoint v2 - Which is standard for CityFibre installs.

https://support.aa.net.uk/CityFibre_ONT

It doesn't have a GUI or that, it's purely a modem for FTTP

R3 is the only router been used (PPPoE)

If it helps @Netduma Fraser this is exactly the same setup I have and R3 never manages to record true speed of approx 900 up and down. This is with the R3 speed test or a 3rd party test.

[JR_]

Smartboost isn't saving any device/app settings, they all clear as soon as I leave the page

[He4DHuNt3r_XIM]

1 hour ago, Yoda said:

I have this ONT with my City Fibre install. 

On a 500 Up and Down connected to the R3 and get full speeds. 

Had a GB line before but hardly used it so went to a 500Mbs line.

I just set my speeds and made sure the CC is set correctly  

I always keep SmartBoost on tho!

Could you disable Smartboost and check your speed & post your results?

The issue I'm having is with Smartboost disabled, it lowers my upload speeds.

[Netduma Fraser]

48 minutes ago, Stilts29 said:

If it helps @Netduma Fraser this is exactly the same setup I have and R3 never manages to record true speed of approx 900 up and down. This is with the R3 speed test or a 3rd party test.

Could you try the suggestion above and see if that changes?

26 minutes ago, JR_ said:

Smartboost isn't saving any device/app settings, they all clear as soon as I leave the page

What settings are you making exactly and how, what device/web browser/app etc

[Aimz]

@Netduma Fraser if I Unplug power from wall, I noticed Steady ping goes back to enabled, congestion control goes back to default settings

[Rizzo777]

Is ping optimizer working properly yet because every time I do test it comes back with 100% of my bandwidth?

[Aimz]

54 minutes ago, Rizzo777 said:

Is ping optimizer working properly yet because every time I do test it comes back with 100% of my bandwidth?

You have to make sure it’s on “always” and not on Auto or Low Latency only. And make sure Speedtest bypass is disabled

[Megatf]

The steady ping thing is frustrating and really needs to be fixed to not randomly re enable itself please!!!!!!

its so irritating to have it randomly on or remembering to manually disable it again every reboot.

if its disabled, it should stay disabled unless I tell it to turn back on.

with perfect bufferbloat all steady ping does is increase my ping with no benefit

[Sentinel82]

Hi Fraser 

Thanks again for your help - V.4 is connected  now and working fine. Have notice a slight drop on the download  speed 600 whereas V.23  would get 900. Upload speed is good.  apart from that my online gaming is awesome 👌 

The assistance you've provided me on multiple occasions has been invaluable. Cheers 

Regards 

William 

[Nj12]

Man I didn’t sign up for this trial and error process,  when I made the purchase I just wanted the R3 to work.  Will that ever be the case?  Sheesh… this whole deal is incredibly off putting.

[Yoda]

5 hours ago, He4DHuNt3r_XIM said:

Could you disable Smartboost and check your speed & post your results?

The issue I'm having is with Smartboost disabled, it lowers my upload speeds.

Not until Wednesday at the earliest, I’m away from that location. 

[x12Tyler]

4 hours ago, swippur said:

You have to make sure it’s on “always” and not on Auto or Low Latency only. And make sure Speedtest bypass is disabled

I have did that myself and still comes back 100% each time

[Netduma Fraser]

 

10 hours ago, swippur said:

@Netduma Fraser if I Unplug power from wall, I noticed Steady ping goes back to enabled, congestion control goes back to default settings

That makes sense for Steady Ping at least, make your changes, reboot from the interface, this will act as a hard save. Then if you unplug again CC should retain the settings.

10 hours ago, Rizzo777 said:

Is ping optimizer working properly yet because every time I do test it comes back with 100% of my bandwidth?

It's working better I'd say generally but depending on usage/time of day it may not need to throttle you.

5 hours ago, Sentinel82 said:

Hi Fraser 

Thanks again for your help - V.4 is connected  now and working fine. Have notice a slight drop on the download  speed 600 whereas V.23  would get 900. Upload speed is good.  apart from that my online gaming is awesome 👌 

The assistance you've provided me on multiple occasions has been invaluable. Cheers 

Regards 

William 

You're very welcome, are you using PPPoE?

[Shminka]

With 0.40 router freeze when geo-filter cloud get synced. Internet drops on every unit for couple of minutes. Any one else have same issue?

[BadBill_UK]

I have tried the new firmware and found it stops you watching Disney plus, Netflix and Apple TV. It loads them up to menus but when you try to watch anything it just buffers continuously and then comes up with an error. I tried turning off Smart Boost, and steady ping still same. I just installed .23 without reseting router and tried and all work again now. 

[He4DHuNt3r_XIM]

13 hours ago, Netduma Fraser said:

Could you try the suggestion above and see if that changes?

It seems like PPPoE is the issue, here is a speedtest with a Friztbox 7530 AX handling PPPoE & R3 DHCP.

 

[Michu89]

18 minutes ago, He4DHuNt3r_XIM said:

It seems like PPPoE is the issue, here is a speedtest with a Friztbox 7530 AX handling PPPoE & R3 DHCP.

 

I have the same issue and waiting for update to fix it. Now i pay for 1gb and i Have 500 MB  

[Netduma Fraser]

3 hours ago, Shminka said:

With 0.40 router freeze when geo-filter cloud get synced. Internet drops on every unit for couple of minutes. Any one else have same issue?

Was anything else happening on the router/network at the time when this happens?

2 hours ago, BadBill_UK said:

I have tried the new firmware and found it stops you watching Disney plus, Netflix and Apple TV. It loads them up to menus but when you try to watch anything it just buffers continuously and then comes up with an error. I tried turning off Smart Boost, and steady ping still same. I just installed .23 without reseting router and tried and all work again now. 

That's most likely the Adblocker causing it, if you disable it does it work then?

2 hours ago, He4DHuNt3r_XIM said:

It seems like PPPoE is the issue, here is a speedtest with a Friztbox 7530 AX handling PPPoE & R3 DHCP.

Makes sense, we'll be working to boost the speeds with PPPoE where possible.

[Neorhythm]

This new update is working like a charm. The other things remaining would be the ping optimizer and the geo-latency.

[VanillaCokeZz]

Where I can download the file?

[Netduma Fraser]

Just now, VanillaCokeZz said:

Where I can download the file?

We've removed it for the moment while we fix some of the issues and release a new update when ready.

[Stilts29]

16 hours ago, Netduma Fraser said:

Could you try the suggestion above and see if that changes?

What settings are you making exactly and how, what device/web browser/app etc

@Netduma FraserI am unable to set CC to 'Always On' and the 'Speed Test Bypass' section is unavailable when I have SmartBoost disabled (see screenshot)

[Netduma Fraser]

5 minutes ago, Stilts29 said:

@Netduma FraserI am unable to set CC to 'Always On' and the 'Speed Test Bypass' section is unavailable when I have SmartBoost disabled (see screenshot)

That's expected, SmartBOOST needs to be enabled for those functions to work

[He4DHuNt3r_XIM]

21 minutes ago, Stilts29 said:

@Netduma FraserI am unable to set CC to 'Always On' and the 'Speed Test Bypass' section is unavailable when I have SmartBoost disabled (see screenshot)

You need to enable SmartBoost to configure CC to Always on.

[BadBill_UK]

@Netduma Fraser I didn't have Ad Blocker turned on.