Vroomfondel1965 Posted August 6, 2020 Share Posted August 6, 2020 Are you using DHL to deliver the R2?... Just had an email from them but without any details. Link to comment Share on other sites More sharing options...
Zippy Posted August 6, 2020 Share Posted August 6, 2020 I do believe they are using DHL for shipping.. You will likely get another email with more details or the current email if it has a link with in the email will update with your package status. DHL is a good shipper. And fast!! btw it never hurts to check your junk email folder or spam folder.. To make sure you havent missed anything.. Enjoy your new router! Zippy. Vroomfondel1965 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6, 2020 Administrators Share Posted August 6, 2020 @Zippy is 100% correct! If you don't have any tracking details later on today then let us know and we can check it for you. Vroomfondel1965 1 Link to comment Share on other sites More sharing options...
Vroomfondel1965 Posted August 6, 2020 Author Share Posted August 6, 2020 Just got a text from them. 😎 Link to comment Share on other sites More sharing options...
Burger100 Posted August 6, 2020 Share Posted August 6, 2020 (edited) Little help I have had no tracking number for my order. 24492 just wonder should I have had one by now please sorry to be any trouble. Just got it though now happy days Edited August 6, 2020 by Burger100 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6, 2020 Administrators Share Posted August 6, 2020 They're literally being sent off around now so you should receive it very soon or within the next few hours at most. Burger100 1 Link to comment Share on other sites More sharing options...
Vroomfondel1965 Posted August 6, 2020 Author Share Posted August 6, 2020 Just had another text to give me delivery date for tomorrow. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
trmin343 Posted August 6, 2020 Share Posted August 6, 2020 are all orders being shipped by dhl even if you chose royail mail as the delivery option? Link to comment Share on other sites More sharing options...
doylebl39 Posted August 6, 2020 Share Posted August 6, 2020 when I was on twitter Fraser had said it would be 1 day delivery to my location. DHL says that I won't receive it until the 12th. Not sure what happened there ? Link to comment Share on other sites More sharing options...
Densha-Warrior Posted August 6, 2020 Share Posted August 6, 2020 1 hour ago, Vroomfondel1965 said: Are you using DHL to deliver the R2?... Just had an email from them but without any details. I just received a text message and an email just now with details. I can't wait 😍 Vroomfondel1965 and Netduma Admin 2 Link to comment Share on other sites More sharing options...
Densha-Warrior Posted August 6, 2020 Share Posted August 6, 2020 1 minute ago, doylebl39 said: when was on twitter Fraser had said it would be 1 day delivery to my location. DHL says that I won't receive it until the 12th. Not sure what happened there ? for me, it said tomorrow Friday the 7th. Sorry for your waiting Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted August 6, 2020 Administrators Share Posted August 6, 2020 2 hours ago, doylebl39 said: when I was on twitter Fraser had said it would be 1 day delivery to my location. DHL says that I won't receive it until the 12th. Not sure what happened there ? We have asked DHL about this. Here is our account manager's response: Quote Hi, The shipments are scheduled to hit the US next day flights out of the UK, hence the slightly earlier collection time to allow for these to be processed to leave Cambridge in time. However, the USA are still seriously struggling with the impact of Covid, significantly more so than the UK, and so have extended some of the transit times, which is mirrored across the logistics industry and not isolated to DHL. For the most part, as long as the paperwork and details provided are correct, we are finding that shipments are delivered according to pre-Covid transit times, and your goods should benefit from the value under $800 which will reduce customs clearance times. I would expect most to still be delivered tomorrow or Monday at the very latest, unless your customers select an alternative delivery date/address via the On Demand Delivery notification tool. So tl;dr the timeline is likely to be worst case, and it will arrive much sooner. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted August 6, 2020 Administrators Share Posted August 6, 2020 2 hours ago, trmin343 said: are all orders being shipped by dhl even if you chose royail mail as the delivery option? Yes, they are. We're emailing all the Royal Mail orders tonight on this. Found out last minute that Royal Mail were not going to collect (blaming COVID) so we upgraded everyone to DHL. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted August 6, 2020 Administrators Share Posted August 6, 2020 Also just to add - every confirmation email has now been sent out with your DHL tracking number. If you haven't received it, please check your spam. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
doylebl39 Posted August 6, 2020 Share Posted August 6, 2020 I'm actually in Canada....does that make a difference ? Link to comment Share on other sites More sharing options...
DanyKTM Posted August 6, 2020 Share Posted August 6, 2020 1 minute ago, doylebl39 said: I'm actually in Canada....does that make a difference ? DHL delivery in Canada Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6, 2020 Administrators Share Posted August 6, 2020 9 minutes ago, doylebl39 said: I'm actually in Canada....does that make a difference ? It depends whether they fly all the orders to the US and from there drive to Canada, if so then yes. Link to comment Share on other sites More sharing options...
doylebl39 Posted August 6, 2020 Share Posted August 6, 2020 thanks Netduma Admin 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted August 6, 2020 Administrators Share Posted August 6, 2020 1 hour ago, doylebl39 said: I'm actually in Canada....does that make a difference ? All orders on the plane today wherever they’re going, including Canada, USA and all the others. Same rules apply and it should hopefully be with you sooner than suggested on their site. Zippy, Netduma Fraser and titofuenla 3 Link to comment Share on other sites More sharing options...
doylebl39 Posted August 10, 2020 Share Posted August 10, 2020 Mine still says the 12th Netduma Fraser 1 Link to comment Share on other sites More sharing options...
johnnytran Posted August 11, 2020 Share Posted August 11, 2020 Yeah it sucks, mine is still the 13th. It's been sitting in the same state as me since Saturday.. it is now Tuesday almost 12pm here, I could have picked it up myself it's only a 3 hour drive haha Link to comment Share on other sites More sharing options...
doylebl39 Posted August 11, 2020 Share Posted August 11, 2020 Yep. It’s frustrating for sure. 1 day shipping sounded to good to be true. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted August 11, 2020 Share Posted August 11, 2020 DHL and Covid alas is causing these issues. Link to comment Share on other sites More sharing options...
doylebl39 Posted August 11, 2020 Share Posted August 11, 2020 It just said out for delivery. Can’t wait Netduma Fraser 1 Link to comment Share on other sites More sharing options...
doylebl39 Posted August 11, 2020 Share Posted August 11, 2020 Now it says tomorrow again. Doesn’t make sense. It said originally that it was out for delivery and today was the day. Now it’s changed to with the delivery company and tomorrow. Link to comment Share on other sites More sharing options...
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