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Netduma Admin

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Everything posted by Netduma Admin

  1. We have updated the form in the OP to give more options. As well as servers we have in the wrong location, you can also now report: Servers we are showing as peers instead of dedicated servers Servers that we need to permanently whitelist to allow you to play the game (authentication servers) Please let us know if we can make any improvements to the form. Thanks.
  2. Just replied in the other thread to say this is a really good idea so we will add this to our list of usability improvements to add to DumaOS
  3. We've designed them to be consistent with the zoom so you don't get them on top of each other. But it's good to know you would like an option to make them larger. I'll add this idea to our list of usability improvements.
  4. Hi Joel, Thanks for this info. It looks like we may need to add some of these servers to our permanent whitelist (for authenticated servers). It would really help us if you could put any server IDs you find in this Texas location in our Cloud Improvement form: https://forum.netduma.com/topic/28284-reporting-mislocated-geo-filter-servers/ In the additional information section please write that server is correctly located, but instead it should be whitelisted. We can then include these in our next firmware update. As for the lower speeds, I think your QoS settings may not be correct. Please follow this guide to get back to max speeds: http://support.netduma.com/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-maxmimum-bandwidth-speeds Then test again and it should be ok. One thing to note - the PS4 speedtest can be quite erratic, especially at high speeds, so it may actually be the console rather than your router if you're seeing max speeds through the router.
  5. Thanks for all the info - we'll try and put you in touch with NETGEAR then because, without meaning to pass the buck, none of this area is in our control so there's not much we can do to help directly. Hopefully they are able to get to the bottom of it.
  6. An app is in development. We'll announce its planned release date when we know it's ready
  7. Ciao, mi spiace sentirlo. Esistono tre cause probabili: 1. Stai utilizzando cavi Ethernet lenti. È necessario ottenere un cavo Cat 5e o un cavo Cat 6. Se hai solo un cavo Cat5, allora è limitato a 100 Mbps 2. Il tuo QoS è impostato in modo errato. Consulta questa guida per massimizzare le velocità: http://support.netduma.com/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-maxmimum-bandwidth-speeds 3. Stai eseguendo il test tramite wireless ma non sei connesso alla banda 5GHz (questa è la banda più veloce). Puoi risolvere questo problema disabilitando Smart Connect nelle Impostazioni wireless e assicurandoti di connetterti alla banda wireless 5G. __ Hi - sorry to hear this. There are three likely causes: 1. You are using slow ethernet cables. You need to get a Cat 5e cable or a Cat 6 cable. If you just have a Cat5 cable then it is limited to 100mbps 2. Your QoS is setup incorrectly. See this guide to maximise speeds: http://support.netduma.com/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-maxmimum-bandwidth-speeds 3. You are testing over wireless but you are not connected to the 5GHz band (this is the faster band).You can solve this by disabling Smart Connect in Wireless Settings and then making sure you connect to the 5G wireless band.
  8. To make sure we understand, you are seeing a complete Internet drop out after just a few hours post reboot? That sounds like a hardware issue. I'd recommend trying this: Replace the ethernet cable between your modem and router Set a static WAN IP on your XR500: >Settings >Internet Setup then toggle 'Internet IP address' to Use Static IP Address - if you're not sure which IP address to give, go to System Information and the Internet Status panel. You can see the Wan IP there - use that as your static IP address. Subnet mask should be 255.255.255.0 and gateway is your modem's IP address e.g. 192.168.0.1 The next time the Internet drops out, connect to your modem directly. Do you have Internet through that? The reason I suggest this is to double check the issue is with your router only, not a problem with your modem or overall line If the problem continues I'd suggest contacting NETGEAR to see if they will replace your router.
  9. Thanks for the info OP. We will look to update our list of servers as we realise it can be a bit confusing. But to answer your question - you are correct, Choopa is a dedicated server provider used in CoD. As for delayed denying - there's a deliberate 2 minute delay from denying a server to it then being blocked. This is to prevent people from kicking themselves out of a game whilst still playing. So you should find that you have blocked that specific server if you ever come across it again.
  10. Thanks for the info. This confirms something is not working to full affect here. Let's go through the list of possible causes: What mode did you have Anti-bufferbloat on? Please set it to Always mode when testing so you can be 100% sure it has enabled Are you certain that all the devices that were using a load of bandwidth were connected to your XR300, rather than your modem? Double check they haven't accidentally connected to your modem The device that was running the PingPlotter - is it wired into your XR300 or connected wirelessly? If it was wireless, could you try a connecting via wire and repeating the test. It's possible that blasting so much bandwidth through WiFi might have affected your ping Have you manually added any rules to Traffic Prioritization? Delete them if so. I'm sure we'll get to the bottom of this, so let us if any of the changes above fix your problem.
  11. Both Geo-Filters are using the same Cloud Database (our database of the world's IP addresses and their locations) - so they should be working very similarly. I assume both Geo-Filter screenshots are from the same gaming device and same game? Because the XR300 looks like it's working correctly, i.e. a server outside your range has been blocked. So did you then see it allow a nearby server when you continued search?
  12. Hi there - I assume this is on your PC? Have you added any manual rules to your Traffic Prirotisation? If not, have you changed your PC's Device Type to and Xbox or Playstation in Device Manager?
  13. That is such a tiny difference I wouldn't worry at all. The variance is probably on how you are connected. If it's wireless, then the other router may be in a slightly better location. If wired, then the cable you are using could be better. But it's so small I wouldn't go making any changes. Could do more harm than good.
  14. I think your ping assist setting on your XR300 is allowing servers through that you would actually prefer to have blocked. This is easily fixed - set your Ping Assist back to 0ms. To learn more about Ping Assist, and how to optimise it, see this thread: http://support.netduma.com/support/solutions/articles/16000087579--dumaos-optimal-settings-guide-ping-assist
  15. Welcome to the forum. Well done for fixing this, an odd bug. Thanks for letting us know you resolved it.
  16. Do you mean the DHCP lease renewal time? I'm afraid it has been removed from the latest firmware by NETGEAR. Instead, could you try installing this firmware, which is one version back: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/ After installing, go to >Settings >Monitoring >Connection Status and you should then be able to change it there.
  17. Hi Ferran - I think I may have an idea what is happening here. Looking at that first image, the server in Japan is being allowed by you to bypass the Geo-Filter. This is either because: You have added that server to your allow list - but I don't think it is this because you do not have that server ID in your Allow List. Which means that is instead: Your Ping Assist. I recommend you set this back to 0ms. If you'd like to learn more about Ping Assist, see this link: http://support.netduma.com/support/solutions/articles/16000087579--dumaos-optimal-settings-guide-ping-assist Now looking at your second image, you have allowed players/servers inside your range. The largest icon is the host of your game - I think Pro Evo is often P2P, which means either you or your opponent hosts the game. You can ignore the fact the Japanese authentication server is allowed - it has to be to allowed to even play the game. It is not actually hosting your game, so don't worry about that. So to summarise, set Ping Assist back to 0ms and see if you get a more consistent experience. Cool avatar btw
  18. Hi David - welcome to the forum. Ping usually takes a little longer to start showing, so does the ping start to show after about 30 seconds? If it's still not showing, could you let us know which game you are playing (Modern Warfare?), and on which device e.g. PS4?
  19. Thanks for the info - was there anything specific happening on your conenction at the time? Because it's hard to see a clear pattern there, other than they are happening in the middle of the day. We've passed this thread onto NETGEAR - would you be happy to speak to a NETGEAR engineer directly?
  20. This is excellent advice. I also recommend reading our Ping Assist guide so you understand more about this feature: http://support.netduma.com/support/solutions/articles/16000087579--dumaos-optimal-settings-guide-ping-assist
  21. Could you take a screenshot of your Traffic Prioritization settings please? This will be the master of all your other QoS settings, so if you've added something like a very wide TCP port range it could cause you problems.
  22. Thanks for reporting this. Which firmware version are you currently on? You can see this by clicking on the 'i' icon in the top right corner. If it's not the version ending in .56 could upgrade to it please: http://kb.netgear.com/000061157 If that doesn't fix it, downgrade to the previous version: https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40 Does that then resolve this issue?
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