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Netduma Admin

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Everything posted by Netduma Admin

  1. This is a great response. I'd really recommend undoing that list and going back to using DumaOS classified games as it will detect all UDP traffic on any consoles connected to the router (or PC's with a console device type e.g. Playstation). Thanks for the tick rate issue. A little odd that one, we'll look into it.
  2. Yes you can enable UPNP too, it shouldn't cause any problems. Try that and see if you have an Open NAT afterwards. Also I'm not sure if this has been said by Fraser yet, but have you put your modem into Bridge mode? Or made sure all ports are forwarded to your router? Follow this guide please: If you still don’t have an open NAT even though all the required ports have been forwarded, you may need to use DMZ on your ISP Modem or on your DumaOS powered router. First check if the Modem/Router has Modem or Bridge Mode as this is preferable over DMZ mode. To put your DumaOS powered router into the DMZ of your ISP Modem, first navigate to System Information. On the Internet Status panel, highlight the number next to ‘WAN IP Address’ and copy it. Next, head to the interface of your ISP Modem and go to the Security / Firewall Settings. You should see a box labelled ‘DMZ IP Address’. Paste the WAN IP Address into this box and make sure DMZ is enabled. You have now successfully put your router into DMZ mode.
  3. Tricky one for us to help with this as it's hardware related, so more a question for NETGEAR than ourselves but we will try to help. What happens when you remove the XR500 from the equation? My gut feeling is it may be slow due to the Wireless Bridge mode as the default WiFi speeds are usually outstanding.
  4. Do you by any chance own a Nintendo Switch? Another poster has this problem and he thinks it may be the cause? If you do, could you try connecting the Switch and then quickly go to Device Manager. From there, change the Nintendo Switch Device Type to a PlayStation or Xbox. This won't negatively affect your experience and may solve your problem.
  5. Ok that is very interesting, thank you. We will try and reproduce this error ourselves. In the meantime, are you able to connect the Switch to the router and then access the Device Manager? If so, please set the device type to an Xbox or Playstation. This won't negatively affect your experience and may solve the problem
  6. Locking this thread as it has degenerated into an e-argument. OP - please create a new thread if you require any further support.
  7. Hi there - just answered this in your other post, but definitely via the XR700 so you can use all the DumaOS features to optimise your game's connection
  8. Hmm, that's an odd one. Simplest thing to do here is to downgrade back to this firmware: https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32 Then upgrade back again: https://kb.netgear.com/000061157/XR500-Firmware-Version-2-3-2-56 Hopefully that fixes the issue. If not, could you factory reset the router (as a last resort) as that should then solve the problem. https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router Let us know how you get on.
  9. Hi there - not sure I fully understand the question, but I think you're saying that you have two consoles on the same network but you are not able to get to party chat. Could you make sure UPNP is enabled on your XR500 - I'd also recommend deleting any port forwarding rules and DMZ as this may confuse your router and mean only one console works fully and the other does not.
  10. Hi there - do you mean the region for the hardware in general? If so, this is a question for NETGEAR, I'm not sure if there is an easy way to change it. The same for HT160 - this is not a DumaOS setting but a NETGEAR setting. Please could you try contacting their support here: https://www.netgear.com/support/contact.aspx Or asking on their forum here: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-routers
  11. Hi there - it's the just open source element DumaOS is built on. DumaOS itself is in userspace and therefore proprietary i.e. closed source.
  12. Via the XR700, then you can use all the features for gaming
  13. Are they increasing in the High Priority row or the other row? And is your PS4 been given the device type of a Playstation in the Device Manager? It should have been given this by default, but something might have gone wrong...
  14. That's really strange because none of the connections are being blocked, so it shouldn't really be the Geo-Filter causing problems. Does this happen every time? Could you try again today for example and let us know if the problem happens again. Also, could you make sure UPNP is enabled (go to Settings to do this)
  15. That should work fine - they will both share the same settings on the Geo-Filter. Obviously you need to make sure you add both of them to the Geo-Filter device table. Happy to hear you are enjoying being on the forum! Let us know if you have any other questions.
  16. It was an issue with our cloud server which we’ve fixed and put in measures to make sure it won’t happen again.
  17. This is an old problem caused from switching between older firmwares and newer ones. Simplest thing is to upgrade to the latest version and then factory reset. It should work then fine.
  18. We have updated the form in the OP to give more options. As well as servers we have in the wrong location, you can also now report: Servers we are showing as peers instead of dedicated servers Servers that we need to permanently whitelist to allow you to play the game (authentication servers) Please let us know if we can make any improvements to the form. Thanks.
  19. Just replied in the other thread to say this is a really good idea so we will add this to our list of usability improvements to add to DumaOS
  20. We've designed them to be consistent with the zoom so you don't get them on top of each other. But it's good to know you would like an option to make them larger. I'll add this idea to our list of usability improvements.
  21. Hi Joel, Thanks for this info. It looks like we may need to add some of these servers to our permanent whitelist (for authenticated servers). It would really help us if you could put any server IDs you find in this Texas location in our Cloud Improvement form: https://forum.netduma.com/topic/28284-reporting-mislocated-geo-filter-servers/ In the additional information section please write that server is correctly located, but instead it should be whitelisted. We can then include these in our next firmware update. As for the lower speeds, I think your QoS settings may not be correct. Please follow this guide to get back to max speeds: http://support.netduma.com/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-maxmimum-bandwidth-speeds Then test again and it should be ok. One thing to note - the PS4 speedtest can be quite erratic, especially at high speeds, so it may actually be the console rather than your router if you're seeing max speeds through the router.
  22. Thanks for all the info - we'll try and put you in touch with NETGEAR then because, without meaning to pass the buck, none of this area is in our control so there's not much we can do to help directly. Hopefully they are able to get to the bottom of it.
  23. An app is in development. We'll announce its planned release date when we know it's ready
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