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Netduma Admin

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Everything posted by Netduma Admin

  1. Hi - the XR500 definitely has 2.4GHz. This is NETGEAR's side of things so not sure how much we'll be able to help, but definitely try toggling off Smart Connect. That should then split the WiFi into two clear bands. See if that works.
  2. Hi Luffy - welcome to the forum. The change in server ping is most likely because some servers play better than others, even when in the same location. Your QoS settings look good, so I would instead recommend using the Ping Assist feature like a ping filter. This should ensure you get lower pings. This guide explains how to do that: http://support.netduma.com/support/solutions/articles/16000087579--dumaos-optimal-settings-guide-ping-assist
  3. Awesome setup! We're working on a mobile app so you can check things on the fly too. Thanks for sharing - if you have Twitter send it to us @Netduma and we'll RT
  4. I can confirm we are building 3.0 for the Netduma R1. A lot of effort is going into ensuring it does not consume too much CPU and memory. Thanks for your support
  5. Esa es su Ping Assist que lo deja pasar. Haga un número más bajo si no desea que esto suceda http://support.netduma.com/support/solutions/articles/16000087579--dumaos-optimal-settings-guide-ping-assist
  6. Hi Nikuuu - welcome to the forum. Are you playing on PC? We are looking into this and will get updated information out asap.
  7. The Bandwidth Allocation needs at least three devices to draw the shape you are familiar with. So if you connect a third device it should then appear as you expect. Also - the Share Excess option is still there even in your current view. Just click the three horizontal line icon in the top left of the panel to access it. Let us know if you need any further help
  8. No there is no way to do this because you are connecting to a Google server, which then connects to all the other players (rather than you in your home). The only thing you have control over is your connection to the Google server, the rest is up to them. Make sure you have setup your QoS optimally though as it will need a lot of your bandwidth (35mbps+) so you want to make sure no one else in your home steals bandwidth from you (http://support.netduma.com/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-qos)
  9. If you have the circle fully expanded it can use a chunk of resources. We have made many improvements to this in v3.0 so it will soon use much less.
  10. This is fixed in v3.0 (our upcoming major firmware upgrade). We will be going into beta on this soon. You can sign up to our mailing list here to be notified: https://netduma.us11.list-manage.com/subscribe/post?u=87a7aef5725cff4be341f1b26&id=5341b993d5
  11. I will follow this up for you. Apologies for the delay. We will get back to you asap
  12. Ah it's the Wii that's causing the problem. It's fixed in 3.0. Could you try this workaround for the short term please: Factory reset your router Then connect all your Nintendo devices to the router (if you haven't already). Then go to the Device Manager. On there, click on the Nintendo device and in the side panel that opens, change the device type to an Xbox. Changing to an Xbox will not reduce the performance of that device - it will be prioritised like all other gaming devices. If you do this reasonably quickly after the reset it should all run fine after that. And just to repeat, new version has this completely fixed.
  13. Developing an update this big takes time and testing etc. But we're almost there. We/NETGEAR will begin rolling out beta versions soon. We say 'soon' because if we put an exact date, and then miss it, it's worse in the long run. But it's getting very close now.
  14. The Geo-Filter will still give much better connections in Destiny - just set the range a little wider (say about 1500km). As for the upload QoS- taking just 10% off your upload speed of 35mbps will work great. Gaming only needs about 0.1mbps to run optimally. By applying the QoS you are making sure nothing else in your home uses your entire 35mbps. Because if that happens, you will lag very badly
  15. If you go to >Settings >Setup >LAN Setup - what is your DHCP lease time set to? Also do you have a Nintendo DS or Nintendo Switch on your network?
  16. Thanks for the input. It's almost certainly to do with the ports the game is using, but I looked up GVSP and it says it uses UDP ports which I assume fall into our range, but possibly not. We'll check it out. Thanks for the tip.
  17. Hi there - welcome to the forum. If you put the modem into bridge mode you should still have access to all the DumaOS settings. Have you tried this? I'd also recommend starting over again and following this full guide: http://support.netduma.com/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat Let us know how you get on.
  18. Hi Bubba - no they were on a previous version to .56 - which included all the fixes Fraser was sending in the hotfix firmware Could you give more detail on your problem please?
  19. DumaOS classified games prioritises all UDP traffic from port 1064+ on devices that are consoles in the device manager. For non-consoles, e.g. your PC or phone, it does not do this. It only prioritises gaming traffic recognises by our Deep packet inspection engine e.g. Fortnite. What’s odd about this thread here is FIFA on a console should be using UDP traffic and therefore automatically prioritised. The fact that’s not happening is strange. Would be good to know if your port ranges work. Thanks for helping out
  20. Could you do the following please: 1. Factory reset in case there’s a screwed up setting somewhere: https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router 2. Follow this guide to setup your QoS. Keep in mind when it’s on you will get slightly less speeds, but that’s worth it as it will stop anything in your home causing your game to lag: http://support.netduma.com/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-qos 3. Setup the Geo-Filter by following this: http://support.netduma.com/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter If you are still having problems afterwards, let us know what is happening and send us screenshots of your Geo-Filter and QoS pages. Thanks
  21. Which page are you seeing this on? A screenshot would be very helpful if possible. Thanks.
  22. Hi there. Sorry to hear of your problems. We’ll do our best to help hear but it’s not a DumaOS specific issue, so I would recommend contacting official Netgear support. First question is which firmware version do you have installed? If you click the ‘i’ in the top right corner you can see it. Second question is have you changed any network settings from their default? For example, using a different wan technology other than DHCP. Thanks
  23. Ok something has clearly gone wrong there. Could you factory reset the router please. Should be fine after that. Thanks https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router
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