DHL

[Vroomfondel1965]

Are you using DHL to deliver the R2?... Just had an email from them but without any details. 

[Zippy]

 I do believe they are using DHL for shipping.. You will likely get another email with more details or the current email if it has a link with in the email will update with your package status. DHL is a good shipper. And fast!! 

btw it never hurts to check your junk email folder or spam folder.. To make sure you havent missed anything..

Enjoy your new router!  

Zippy.

 

[Netduma Fraser]

@Zippy is 100% correct! If you don't have any tracking details later on today then let us know and we can check it for you.

[Vroomfondel1965]

Just got a text from them. 😎

[Burger100]

Little help I have had no tracking number for my order. 24492 just wonder should I have had one by now please sorry to be any trouble. Just got it though now happy days 

[Netduma Fraser]

They're literally being sent off around now so you should receive it very soon or within the next few hours at most.

[Vroomfondel1965]

Just had another text to give me delivery date for tomorrow. 

[trmin343]

are all orders being shipped by dhl even if you chose royail mail as the delivery option?

[doylebl39]

when I was on twitter Fraser had said it would be 1 day delivery to my location. DHL says that I won't receive it until the 12th. Not sure what happened there ?

[Densha-Warrior]

1 hour ago, Vroomfondel1965 said:

Are you using DHL to deliver the R2?... Just had an email from them but without any details. 

I just received a text message and an email just now with details. I can't wait 😍

[Densha-Warrior]

1 minute ago, doylebl39 said:

when was on twitter Fraser had said it would be 1 day delivery to my location. DHL says that I won't receive it until the 12th. Not sure what happened there ?

for me, it said tomorrow Friday the 7th. Sorry for your waiting

[Netduma Admin]

2 hours ago, doylebl39 said:

when I was on twitter Fraser had said it would be 1 day delivery to my location. DHL says that I won't receive it until the 12th. Not sure what happened there ?

We have asked DHL about this. Here is our account manager's response:

Quote

Hi,

The shipments are scheduled to hit the US next day flights out of the UK, hence the slightly earlier collection time to allow for these  to be processed to leave Cambridge in time.

However, the USA are still seriously struggling with the impact of Covid, significantly more so than the UK, and so have extended some  of the transit times, which is mirrored across the logistics industry and not isolated to DHL. 

For the most part, as long as the paperwork and details provided are correct, we are finding that shipments are delivered according  to pre-Covid transit times, and your goods should benefit from the value under $800 which will reduce customs clearance times.  

I would expect most to still be delivered tomorrow or Monday at the very latest, unless your customers select an alternative delivery date/address via the On Demand Delivery notification tool. 

 

So tl;dr the timeline is likely to be worst case, and it will arrive much sooner.

[Netduma Admin]

2 hours ago, trmin343 said:

are all orders being shipped by dhl even if you chose royail mail as the delivery option?

Yes, they are. We're emailing all the Royal Mail orders tonight on this. Found out last minute that Royal Mail were not going to collect (blaming COVID) so we upgraded everyone to DHL. 

[Netduma Admin]

Also just to add - every confirmation email has now been sent out with your DHL tracking number. If you haven't received it, please check your spam.  

[doylebl39]

I'm actually in Canada....does that make a difference ?

[DanyKTM]

1 minute ago, doylebl39 said:

I'm actually in Canada....does that make a difference ?

DHL delivery in Canada

[Netduma Fraser]

9 minutes ago, doylebl39 said:

I'm actually in Canada....does that make a difference ?

It depends whether they fly all the orders to the US and from there drive to Canada, if so then yes.

[doylebl39]

thanks

[Netduma Admin]

1 hour ago, doylebl39 said:

I'm actually in Canada....does that make a difference ?

All orders on the plane today wherever they’re going, including Canada, USA and all the others. 
 

Same rules apply and it should hopefully be with you sooner than suggested on their site. 

[doylebl39]

Mine still says the 12th

[johnnytran]

Yeah it sucks, mine is still the 13th. It's been sitting in the same state as me since Saturday.. it is now Tuesday almost 12pm here, I could have picked it up myself it's only a 3 hour drive haha

[doylebl39]

Yep. It’s frustrating for sure. 1 day shipping sounded to good to be true. 

[Guest Killhippie]

DHL and Covid alas is causing these issues.

[doylebl39]

It just said out for delivery. Can’t wait 

[doylebl39]

Now it says tomorrow again. Doesn’t make sense. It said originally that it was out for delivery and today was the day. Now it’s changed to with the delivery company and tomorrow.