R1 DumaOS Briefly Delayed

[FQs19]

Sounds to me like a legal issue and they're just trying to cover their own ass if DumaOS doesn't work as planned on the R1's.

I'm sure if that happened and there was no going back to old firmware, there would be alot of angry folk on here demanding their money back.

Nothing wrong with covering all angles.

I assume that they realized they needed the ability to allow people to flash to the previous firmware because DumaOS on the R1 isn't working well.

So they want to allow people to go back to pre-DumaOS if they don't like the new OS or there's performance issues. 

 

I don't think this has anything to do with Netgear. 

I'm sure they had a No-Competition Clause but that has since expired. 

 

Either way, we all just need to wait and see what the developers say. 

I don't think they'll give us specifics, but at least we'll be able to try DumaOS then go back if we don't like it. 

[WhoDatWhoDere]

I don't mind, I'm all about peace and love and patience.

[witton90]

It is what it is but me a R1 customer/user I beleive the duma os update should of been for r1 customers first or both at the same time. (Just my opinion)

[ColonicBoom]

It is what it is but me a R1 customer/user I beleive the duma os update should of been for r1 customers first or both at the same time. (Just my opinion)

 

Most would have preferred that too but I appreciate the business opportunity of working with Netgear. In the same position, I would do the same thing.

[Wallenberg]

Most would have preferred that too but I appreciate the business opportunity of working with Netgear. In the same position, I would do the same thing.

Yeah, But to what cost? Having your hands tied behind your back, Being forced to basically lie to your whole customer base due to a NDA?

 

OR think a little larger and team up with a good hardware manufacturer (or/stay with Mikrotik?) and release DumaOS on a beast router AND being able to run your own show without having to abide by your Netgear master. 

 

I would rather hear that "We have tried everything in our power but we are very sorry to say that we can't make DumaOS run 100% on the current hardware.. If you want DumaOS you have to buy our upgraded router"

instead of hearing all this last minute back compat legal nonsense.

 

Im sure that alot of us would have accepted that (With a few exceptions of course).

But that's not gonna happen anytime soon thanks to this awesome agreement Netduma made with Netgear.

You honestly think that Netduma are the ones calling the shots right now?

Im pretty sure that the reason for all this BS is a legal issue.. But definitely not a legal issue because of some "backwards capability".

[XSXS]

Most would have preferred that too but I appreciate the business opportunity of working with Netgear. In the same position, I would do the same thing.

 

I would not have done the same thing, instead I would have been upfront with my customer base.  I would have told them everything that I leagally could.  I would also have said, the DumaOS is delayed indefinitely until I knew exactly when I could release it on the R1.  Not say "soon".   Lets face it, the market for the R1 is very small right now, with gigabit being more readily available.  Netduma bread and butter is the licensing agreement with NG.  I really do not see the R1 selling too much with its current price tag.

SQM/cake is a better QoS than what the Duma OS is using.  The only selling point is the Geo filter and if P2P games offer server selectivity in the future then there would be zero reason to own a Netduma product.

[ColonicBoom]

lie to your whole customer base due to a NDA?

But that's not gonna happen anytime soon thanks to this awesome agreement Netduma made with Netgear.

You honestly think that Netduma are the ones calling the shots right now?

 

I would have told them everything that I leagally could.

 

As I don't know what the agreement was/is or what any NDA might have contained, I don't know what could or couldn't be revealed (neither do you). That's NDA's for you.

 

Yes I think Netduma are calling the shots.

[Macca65]

I think this topic has generated a lot of interest!!!!!

[NetriX]

I think this topic has generated a lot of interest!!!!!

 

But no interest from Netduma employees, at least none important enough to warrant a response. #BadPR

[ilsant0]

Frankly I don't understand all these negative comments.

I am 48 years old and am an IT lawyer. 

Also, i own two R1s and frankly I don't feel the need to update them because they are from "God".

Maybe I'll be alone, but I don't look forward to the update. I am afraid that this "feared" DUMAOS can block my sweet network.

My infrastructure works great, I have no problems and when I buy a product, I take it for "what it is" and not for "what it could be".

I fully agree with what was indicated by my English colleagues on the need to guarantee backwardness. 

(Anyone in the EU could prosecute netduma if it did not guarantee backwardness).

That said, if the new OS arrives, I will try it, but if I don't like it, I must have the "right" to return to the current state. 

The one for which I decided to buy the R1 product, otherwise i'd buy new product.

[XSXS]

 

Frankly I don't understand all these negative comments.

I am 48 years old and am an IT lawyer. 

Also, i own two R1s and frankly I don't feel the need to update them because they are from "God".

Maybe I'll be alone, but I don't look forward to the update. I am afraid that this "feared" DUMAOS can block my sweet network.

My infrastructure works great, I have no problems and when I buy a product, I take it for "what it is" and not for "what it could be".

I fully agree with what was indicated by my English colleagues on the need to guarantee backwardness. 

(Anyone in the EU could prosecute netduma if it did not guarantee backwardness).

That said, if the new OS arrives, I will try it, but if I don't like it, I must have the "right" to return to the current state. 

The one for which I decided to buy the R1 product, otherwise i'd buy new product.

 

 

 

I am not sure why you don't?  You have to realize the R1 does not work for everyone, there are bugs that need (should) be fixed,  When people bought the R1 and with the Netduma still in business just like any other router manufacturer they release new FW revs to fix bugs.  There are a lot of bugs in the existing FW on the R1, I.e, CC does not work with IPV6, People having bandwidth issues, only compatible with 3 modems (per Modbox), Apple devices can not receive pictures from another wireless device when sent in a message.

 

Paying customers were told the Duma OS was the answer to all these bugs.  I mean where is the support for the existing firmware?  There is none! Some users can deal with these bugs while others find it unacceptable.  

 

Plus I think it is getting to that point, previous R1 owners are saying screw Netduma and are buying other routers.  As mentioned before there is better QoS out there.  As I see it you are paying extra for one feature and that is the GEO filter.

[ChriscomIT]

 

Frankly I don't understand all these negative comments.

I am 48 years old and am an IT lawyer. 

Also, i own two R1s and frankly I don't feel the need to update them because they are from "God".

Maybe I'll be alone, but I don't look forward to the update. I am afraid that this "feared" DUMAOS can block my sweet network.

My infrastructure works great, I have no problems and when I buy a product, I take it for "what it is" and not for "what it could be".

I fully agree with what was indicated by my English colleagues on the need to guarantee backwardness. 

(Anyone in the EU could prosecute netduma if it did not guarantee backwardness).

That said, if the new OS arrives, I will try it, but if I don't like it, I must have the "right" to return to the current state. 

The one for which I decided to buy the R1 product, otherwise i'd buy new product.

 

 

In all the wait time on DumaOS there was not one more update for the original R1 OS. Since then DumaOS was delayed again and again. As said above the R1 is not working flawlessly for everybody so for those with issues DumaOS is the hope spending light on the horizon.

[Mr Crowley]

I am way past being disappointed over this. It seemed ridiculous years ago. I am at the point where I am an owner of the R1 and I like the router as it has done everything that was promised.

 

Now I am following this story as it's a text book case study of what not to do in the way of customer communications. Some distinctions should have been made by Netduma all along, and they would have not had near the problems with this community as they are having now.

 

1. Make the correct distinction between patches/firmware and Operating Systems

-Most companies release patches/firmware for consumer networking equipment for a couple of years and then stop (unless a critical exploit patch is needed)

-Most OS's are not free and shouldn't be expected free. Maybe they should have said there would be a fee to upgrade when it is available, that would have at least given a value to developing the new OS and set the expectation that this isn't OWED to the consumer.

 

2. Communicate the truth where and when you can, as soon as you legally can

-Every major problem with gaming companies and the fanbase, usually stems from the company trying to hide negative truths. The software isn't ready, it's not as good as we thought, there's legal delays, logistical issues, hardware limitations.

-A company as small as Netduma trying to pull off what they are doing needs to clearly state things like. "We can't develop an OS AND give many well tested firmware updates at the same time, we can't develop secret projects and develop two versions of an OS at the same time while also making well tested firmware updates for the old router"

-All that needed to be said is: "There you have it, that's the r1, take it or leave it. We are moving forward as a SMALL tech startup". Like every other router I have ever purchased.

 

3. Don't make promises you can't keep

-It's seriously as simple as that. Netduma wouldn't be in this situation if they had never promised anything and simultaneously promised timelines. A few weeks back they literally promised an exact date. I think it was the first exact date ever and they missed it. The other dates were years ago. The communications then needed to go something like this: "Hey folks, something big came up, we can't talk about it, but it means development for the R1 is on hold indefinitely". Some R1 sales would have been lost in the interim, but community trust is built this way.

 

4. Set expectations and over deliver, not the other way around.

 

Either way, it's been an interesting ride. I love what Netduma are doing in the way of Software (What other company is trying to tackle the age old internet lag problem of gaming like this?), but they really need to hire a professional PR person going forward. The gaming community is a fickle, and sometimes very immature crowd that has a low tolerance for BS. All you have to do is be open and honest and they follow with money.

[Xolite]

Backwards compatable, what exactly does this have to do with the OS? ( firmware? ) Backwards compatability is generally an issue when developing hardware and the type of eeprom used and configured. Also the inital firmware does not decide if it is backwards compatable it is the all pre or future firmware versions on how they write themselves to the eeprom.

 

So if your concerned with backwards compatability, it is previous versions that must be updated in order to write to the eeprom that already has DumaOS installed. Are you saying that DumaOS has a read/write lock on the eeprom to prevent any previous firmwares to be applied? 

 

I need to appologize but I fail to see how having a new firmware flashed to the eeprom determines any backwards compatabilty, this issue lies in previous firmwares not the firmware that is currently applied ( as in case DumaOS ).

[Alex49H]

You want the truth?!? You can’t handle the truth!

[EscapeTheArtist]

I still can't believe the amount of shade I'm seeing thrown at frustrated customers in this thread. I understand that not everybody is disappointed or upset about this, but maybe we shouldn't be so quick to belittle other paying customers who were promised something by a company, and that company ultimately failed (multiple times in relation to this SINGLE update) to deliver on its promise. I know things go wrong during development. I know things change last minute. I know a lot of stuff has to be re-planned. However, I also know that it's important to keep your customers in the loop. Make us part of the conversation.

 

For example, I posted prior to this update thread (in the shoutbox) asking if DumaOS was still scheduled for release. Maybe a day or two later, this thread was posted. There were people in the shoutbox who still believed it was scheduled for that day. Why? Nobody said otherwise until last minute. That's not keeping us in the loop. People assume no news is good news and we all figured things were going as planned. To drop a thread like this mere hours/days prior to a scheduled release is the exact way to turn your loyal customers against you. If you want loyalty from us, be loyal to us. Tell us if you think plans are changing as soon as you know. This was clearly not what happened this time around. It's a damn shame, too.

 

Also, to all of the people who are sitting here bashing on individuals who are like me and feeling a little burned by this, you gain nothing by blindly supporting every action a company makes. As salty as that statement sounds, it's true. People are not upset without reason here. It's not like NetDuma came back and said "Hey, guys. We've sent out an automatic update to the R1 to change the fonts we used in the UI and making the Host Filtering map smaller". Like, that would be trivial, and people who were enraged would look like idiots. No, this is a situation where the community was promised something (or at least told they were getting something), and then they were told they weren't getting it... last minute. They have every right to be mad. Are some of them taking it too far? Maybe. Does that make their frustration invalid? No. Imagine you were promised a raise a work, so you were patient and waited until the day was nearly upon you... then your boss comes in and is like "Nah. We gave it to Netgear instead."

[Victor-Yout]

[RiotControll]

 

           

[thegaurdian1]

Luke's already given us a status update, explained the reason why & estimated when it will be available.

 

Rather than respond to numerous questions & ridiculous speculation I'd rather they focus on the task at hand.

 

I'm sure they will respond when they have further information to share, it's only been a day!

Weeks at most is not a time frame, its not even an educated guess.  It is simply a guess that means nothing with NetDumas track record.  

[Victor-Yout]

can someone tell me what happened to the open beta of dumaos?

[RiotControll]

can someone tell me what happened to the open beta of dumaos?

 

It vanished like the release date for Duma OS.

[Victor-Yout]

It vanished like the release date for Duma OS.

why didnt we get some information on it from the netduma team? it was announced for february 2018. we are at the end of april, so 2+ month now. we didnt get a information that the open beta is cancelled. so i am still expecting a open beta. can someone tell me something about it?

[Alex49H]

why didnt we get some information on it from the netduma team? it was announced for february 2018. we are at the end of april, so 2+ month now. we didnt get a information that the open beta is cancelled. so i am still expecting a open beta. can someone tell me something about it?

 

Not much to report, just waiting to see what's next.

[thegaurdian1]

can someone tell me what happened to the open beta of dumaos?

It never happened.

[ColonicBoom]

can someone tell me something about it?

 

I don't have any information on it.