Netduma Fraser

Take the Huawei out of bridge mode and remove PPPoE from the XR and have the Huawei handle it instead. Put the WAN IP from the XR System Information page into the DMZ on the Huawei instead. With the XR handling PPPoE QoS won't be working correctly so this should help with the issues you're having. Having a static IP doesn't effect your connection quality. Try what I mentioned and see if it helps.

It's just a router but it does have PPPoE & VLAN so you should be able to do it. Set your speeds manually and adjust Congestion Control manually instead of relying on the test which isn't 100% reliable at the moment.

SmartBOOST is set how exactly? It's not an on/off scenario What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

That was awhile ago right unless they've said something more recently? I thought it was working a bit better now especially with Geo-Latency?

Okay interesting, thanks for letting us know, I've only heard of a couple instances since the R3 launch so perhaps a bad batch from the manufacturer

He'll be looking into it more tomorrow I believe

So does that mean that by swapping it out for a different cable you've had a better experience?

Okay good to hear the device way works, we may need to re-test the games, thanks for the report, I'll pass it on.

We've got the IPv4 address so we'll try it, it's the same IP we tried last time that we were unable to access but maybe now you've run through the process again it will work.

Yeah so you're still getting a public IPv6 address, we'll try with the IPv4 address from the screenshot tomorrow.

What do you get from here: https://test-ipv6.com

Make a new topic with the answers to these questions and we can go from there

The IP wouldn't change there, the IP shown on the R2 System Information page would change and may not be the same as what you entered in the DMZ. IPv6 is still enabled on the ISP router

You doing it isn't going to work so you don't need to keep trying. Also if you're rebooting the router then it is likely the IP is changing and making the DMZ invalid so you'll need to double check it's the same IP as is shown on the R2 System Information page. We're seeing an IPv6 IP address when you're posting here so you'll need to disable IPv6 on the ISP router also, once you've done all that post back again.

https://support.netduma.com/firmwares/netduma-r3/

Using the DMZ is fine, it's not a necessity to use bridge mode. Make sure ALL devices are connected to the R3, nothing should be connected to the Technicolor, otherwise the R3 can't effectively control your entire network and that will negatively affect your results. What kind of results are you seeing with full speeds entered and just adjusting Congestion Control? Are you just purely focused on these test results or are you experiencing high fluctuations in ping when gaming for example? Did you try the suggestion with the guide above to get more real world results?

I posted in the topic just over a week ago about it: We just need to do a little more testing on this (last thing we want is for this situation to happen again), tie up a few loose ends and then it should be good to release to the beta crowd here.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are you on the Early Access version currently?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What games are you playing? What platform are you playing on? How have you setup the Geo-Filter?

The post was over a year ago, IPs get bought and sold all the time, it's quite possible it's not being used as an active game server currently

Okay interesting, looking forward to an update in the near future!

What platform are you playing on? Have you added the games specifically or are you prioritizing gaming or have you prioritized the device? Does it prioritize with any of these methods?

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode Are ALL devices connected to the RXR? What are the speeds you pay for/receive? Have you entered those speeds into the router? Don't do the speed/ping test on the router, do a speedtest.net and manually adjust Congestion Control. What platform are you playing on and how is it connected, via ethernet or WiFi?

When it next happens please grab the logs from Settings > Troubleshooting before you do a reboot and we can take a look.

Settings > Administration > Backup Settings > Erase OR Hold the reset button in the back of the router (you'll need a pin or something small) for 30 seconds, then release Wait 4 minutes after you've initiated the reset and then access and check