Netduma Fraser

Hey, welcome to the forum! It's working day delivery and once it leaves us it's up to DHL to deliver within that timeframe, they are very good but due to COVID some logistics are impacted

How exactly are you determining that it's not as good as the R2 in that regard? Could you try disabling AX please and see if it adheres then?

Is that where you are seeing it, on the dashboard or on the Geo-Filter page itself? Either way unpin it from the dashboard, use it on the main page and see if the error continues.

I've responded to your topic. That's very odd. Do you have the Geo-Filter pinned to the dashboard?

Thanks for the information. Go to Settings > Advanced > Advanced WiFi settings, is WMM enabled? If not please enable that and try again

We don't have any particular recommendations ourselves but any should work!

Does it only happen when you resync the cloud?

We're working on the next firmware so should be improved then. Are you seeing that on all pages or specific ones?

¿Puede proporcionar una captura de pantalla completa de la página de Geo-Filter ya que la tiene configurada ahora, por favor?

Hey, welcome to the forum! Sorry to hear you're having this issue. Are you using IPv6, VLAN, PPPoE, anything like that at all to connect to the internet? What are the settings you're using and what is your exact physical setup?

Not a pain at all! I think we've completed all the pre-orders now so I think your order will be dispatched this week

Reply with your full name or email that you used to purchase and they will be able to look up the order

That's fine, just package it up as best you can

Gracias, si puede poner los detalles en el formulario, lo corregiremos.

Yes, that would be the easiest way to have them work well together and ensure an open NAT on your devices connected to the R2.

Bridge mode is done on the ISP modem/router, usually an option on the ISP router interface, if not then if you call them they may be able to activate it for you. Bridge mode isn't required though, you can use the DMZ on the ISP router instead by putting the R2 WAN IP (found on the System Information page on the R2) which will achieve a similar affect.

Hey, welcome to the forum! What is your order number? I will look it up for you.

I've responded to you in the other topic.

Exactly and that is why we're continuing to support it, no need to worry about that, we'll release a new build as soon as we can.

Unfortunately there is no other way if it's not taking the security answers. It won't take long to set it up again really

Okay thanks for the info, I've asked a dev for assistance on this one and will get back to you when we have more info. Do keep in mind the R1 is 7 years old at this point, I think you'd be hard pressed to find many companies supporting a product that old but yes we are working on an update and will provide it as soon as we can.

Thanks for the heads up, I'll pass it along the team. Hopefully that can narrow it down.

We're glad that's something you would like to see as we are brainstorming right now on how to make Ping Heatmap and the Geo-Filter more integrated together!

Thanks for your input, that's really interesting if that is the case. I don't think everyone is using PPPoE who is having this issue though unfortunately but yours is now working on the R1?

Hey, welcome to the forum! We will start to ship recent orders (since the beginning of March) next week so it won't be too long until yours is dispatched.