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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Ah that's good so if it is showing you the domain that is being blocked just add it to the whitelist and then you can keep it active for that device
  2. What's the game specifically? You may be able to add this to the whitelist if we know the game
  3. It was going to be but we encountered some pretty major issues with it last minute and had to pull it prior to release. We have been looking at an API - this would specifically be useful for the Rapp store at a later date. Thanks for the suggestions, any more do let us know!
  4. It would have been the only latest available so the one you're using - may be worth a reset just in case to see if it now works - we haven't done anything specifically though
  5. There must be another server that is being blocked - make sure to zoom out fully and look at the exact time you try to chat - then add it. It's being blocked as they use ports within the range the Geo-Filter looks at
  6. The STUN demonware isn't a game server but it should be allowed, I'd recommend you add that to your allow list - also do the same for that discord server as well and then it won't cause any issues when your Geo-Filter is active. Thanks for the IDs, we'll get them placed correctly and whitelisted.
  7. Ah okay thank you, just wanted to be sure. Liam covers mostly Mondays, weekday mornings and early afternoons and I cover the rest so that's why you'll see responses from both of us depending on when you post. Also given that you mentioned you had the router in a closet that seems to indicate you may have had some issues or problems previously and that you were unable to refund or replace it hence why you put it away so we just want to make sure that we cover every avenue as we do with everyone to see whether we can bring it back to life. The MAC addresses won't be affecting that and it's normal that it can change very slightly like that. What do you actually see at the moment when trying to access the interface via the IP address in your browser, does it show anything at all?
  8. What was the exact tftp command you entered? - You said code there, does that mean you did the exact name of the file or put code? On command prompt did you change to the directory where the file was?
  9. The MD5 hash only confirms that you've upgraded using the official file, you can follow this guide to check it if you wish to but as you would have downloaded it from the official source it's not needed in my opinion: https://www.simplehelp.net/2021/06/10/how-to-match-an-md5-hash-with-a-file/ While connected via ethernet to the router open command prompt, type ipconfig and press enter, then post the results here please.
  10. I'm pretty confident it will yes, it is NGs decision at the end of the day but they love all the features and they've heard what the community want! It most cases the trials just have a untested fix with no other changes - I just don't have one to provide at the moment. Perhaps when we get closer to release I can provide one
  11. We're working on getting a solid version out so we're not giving out any trial firmware versions at the moment as they're not representative of a final version and don't provide useful feedback - we usually only do this if someone is experiencing a specific issue that may have been addressed.
  12. That's very odd, domain to add would be hard to guess so I think it's best we test that, for the moment just disable Adblocker for the console itself
  13. Not currently but we're working on it, we realize it's been awhile and doing our best to get it out as soon as we can
  14. The game is server based and therefore you don't make direct connections to players and can't influence where players connect to. If you're closer to the server you'll have the advantage
  15. Hey, welcome to the forum! We've removed it for the moment as we couldn't detect the servers properly, once we've sorted it out we'll add it back. You can still use the Geo-Filter to filter FIFA though.
  16. That will be because you've unplugged it and caused a sudden loss in power it's partially reset itself, so do the reboot via the interface after you've changed your settings. Wait for it to boot up and then you can try unplugging it and settings should have been saved
  17. Do change the option as that has fixed it for other people with similar issues, change that and then let us know how you get on - I do suspect that will likely be the fix
  18. You'll need to wait until it is back in the app store, I don't think we'll be providing the APK.
  19. Change WiFi mode to use 2400Mbps instead of 4800Mbps and see if the WiFi is better. Do you know whether you have a static or dynamic public IP?
  20. Do see if the ethernet device works that would be good to know. What is the model of your ISP modem/router? When you get that router page connect to the interface using the IP instead, does that allow access? Also can you provide a screenshot of your WiFi settings please?
  21. Hey, welcome to the forum! Ideally you shouldn't reboot by suddenly cutting the power but make your settings and reboot the router from the interface. This will act as a hard save and the next time you pull the power or lose power then your settings should be saved. Regards to disconnections is it wireless devices only or do wired devices experience it as well. When it happens do you still have access to the interface? If so does System Information show you a WAN IP?
  22. Great to hear that! That's very much an aesthetic issue so we will sort that, just focusing on getting all the servers appearing in the correct locations at the moment
  23. They're being tested/used at the moment. We did a location update very recently, resync the cloud and see if they appear in the correct location
  24. Yes it is, we're creating backend tools to make it more accurate and update quicker. They won't be peers, they will be servers misclassified as peers, it will not affect your connection, it is purely aesthetic
  25. I doubt that's the case, they wouldn't go from servers to P2P when the difference in connection quality could be substantial. I suspect they're just appearing as misclassifed on the Geo-Filter Map
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