Netduma Fraser

Netgear don't provide ETAs on hardware/software releases, they will announce it at the time when it is ready

I have adjusted the config, can you try this and see if it works please? client auth-user-pass proto udp remote gb.hma.rocks 553 dev tun resolv-retry infinite nobind persist-key persist-tun ;http-proxy-retry # retry on connection failures ;http-proxy [proxy server] [proxy port #] ;mute-replay-warnings ns-cert-type server verb 3 ;mute 20 route-metric 1 comp-lzo yes comp-noadapt cipher AES-256-CBC <ca> -----BEGIN CERTIFICATE----- MIIGVjCCBD6gAwIBAgIJAOmTY3hf1Bb6MA0GCSqGSIb3DQEBCwUAMIGSMQswCQYD VQQGEwJVSzEPMA0GA1UECAwGTG9uZG9uMQ8wDQYDVQQHDAZMb25kb24xEzARBgNV BAoMClByaXZheCBMdGQxFDASBgNVBAsMC0hNQSBQcm8gVlBOMRYwFAYDVQQDDA1o aWRlbXlhc3MuY29tMR4wHAYJKoZIhvcNAQkBFg9pbmZvQHByaXZheC5jb20wHhcN MTYwOTE0MDk0MTUyWhcNMjYwOTEyMDk0MTUyWjCBkjELMAkGA1UEBhMCVUsxDzAN BgNVBAgMBkxvbmRvbjEPMA0GA1UEBwwGTG9uZG9uMRMwEQYDVQQKDApQcml2YXgg THRkMRQwEgYDVQQLDAtITUEgUHJvIFZQTjEWMBQGA1UEAwwNaGlkZW15YXNzLmNv bTEeMBwGCSqGSIb3DQEJARYPaW5mb0Bwcml2YXguY29tMIICIjANBgkqhkiG9w0B AQEFAAOCAg8AMIICCgKCAgEAxWS4+bOnwzGsEZ2vyqfTg7OEJkdqlA+DmQB3UmeD xX8K+87FTe/htIudr4hQ19q2gaHU4PjN1QsJtkH+VxU6V5p5eeWVVCGpHOhkcI4X K0yodRGn6rhAPJYXI7pJHAronfmqfZz/XM+neTGHQ9VF9zW6Q1001mjT0YklFfpx +CPFiGYsQjqZ+ia9RvaXz5Eu1cQ0EWy4do1l7obmvmTrlqN26z4unmh3HfEKRuwt NeHsSyhdzFW20eT2GhvXniHItqWBDi93U55R84y2GNrQubm207UB6kqbJXPXYnlZ ifvQCxa1hz3sr+vUbRi4wIpj/Da2MK7BLHAuUbClKqFs9OSAffWo/PuhkhFyF5Jh OYXjOMI1PhiTjeSfBmNdC5dFOGT3rStvYxYlB8rwuuyp9DuvInQRuCC62/Lew9pI TULaPUPTU7TeKuk4Hqqn2LtnFTU7CSMRAVgZMxTWuC7PT+9sy+jM3nSqo+QaiVtM xbaWXmZD9UlLEMmM9IkMdHV08DXQonjIi4RnqHWLYRY6pDjJ2E4jleXlS2laIBKl mKIuyxZ/B5IyV2dLKrNAs7j9EC7J82giBBCHbZiHQjZ2CqIi+afHKjniFHhuJSVU e7DY+S/B/ePac7Xha8a5K2LmJ+jpPjvBjJd+2Tp2Eyt8wVn/6iSqKePDny5AZhbY +YkCAwEAAaOBrDCBqTAdBgNVHQ4EFgQU4MZR0iTa8SoTWOJeoOmtynuk8/cwHwYD VR0jBBgwFoAU4MZR0iTa8SoTWOJeoOmtynuk8/cwDwYDVR0TAQH/BAUwAwEB/zAL BgNVHQ8EBAMCAaYwEQYJYIZIAYb4QgEBBAQDAgEWMBoGA1UdEQQTMBGBD2luZm9A cHJpdmF4LmNvbTAaBgNVHRIEEzARgQ9pbmZvQHByaXZheC5jb20wDQYJKoZIhvcN AQELBQADggIBAG+QvRLNs41wHXeM7wq6tqSZl6UFStGc6gIzzVUkysVHwvAqqxj/ 8UncqEwFTxV3KiD/+wLMHZFkLwQgSAHwaTmBKGrK4I6DoUtK+52RwfyU3XA0s5dj 6rKbZKPNdD0jusOTYgbXOCUa6JI2gmpyjk7lq3D66dATs11uP7S2uwjuO3ER5Czt m12RcsrAxjndH2igTgZVu4QQwnNZ39Raq6v5IayKxF0tP1wPxz/JafhIjdNxq6Re P4jsI5y0rJBuXuw+gWC8ePTP4rxWp908kI7vwmmVq9/iisGZelN6G5uEB2d3EiJB B0A3t9LCFT9fKznlp/38To4x1lQhfNbln8zC4qav/8fBfKu5MkuVcdV4ZmHq0bT7 sfzsgHs00JaYOCadBslNu1xVtgooy+ARiGfnzVL9bArLhlVn476JfU22H57M0IaU F5iUTJOWKMSYHNMBWL/m+rgD4In1nEb8DITBW7c1JtC8Iql0UPq1PlxhqMyvXfW9 4njqcF4wQi6PsnJI9X7oHDy+pevRrCR+3R5xWB8C9jr8J80TmsRJRv8chDUOHH4H YjhF7ldJRDmvY+DK6e4jgBOIaqS5i2/PybVYWjBb7VuKDFkLQSqA5g/jELd6hpUL yUgzpAgr7q3iJghthPkS4oxw9NtNvnbQweKIF37HIHiuJRsTRO4jhlX4 -----END CERTIFICATE----- </ca> <cert> -----BEGIN CERTIFICATE----- MIIGMjCCBBqgAwIBAgICAQIwDQYJKoZIhvcNAQELBQAwgZIxCzAJBgNVBAYTAlVL MQ8wDQYDVQQIDAZMb25kb24xDzANBgNVBAcMBkxvbmRvbjETMBEGA1UECgwKUHJp dmF4IEx0ZDEUMBIGA1UECwwLSE1BIFBybyBWUE4xFjAUBgNVBAMMDWhpZGVteWFz cy5jb20xHjAcBgkqhkiG9w0BCQEWD2luZm9AcHJpdmF4LmNvbTAeFw0xNjEwMTgx NDE4MThaFw0yNjEwMTUxNDE4MThaMIGNMQswCQYDVQQGEwJVSzEPMA0GA1UECAwG TG9uZG9uMQ8wDQYDVQQHDAZMb25kb24xEzARBgNVBAoMClByaXZheCBMdGQxFDAS BgNVBAsMC0hNQSBQcm8gVlBOMREwDwYDVQQDDAhobWF1c2VyMjEeMBwGCSqGSIb3 DQEJARYPaW5mb0Bwcml2YXguY29tMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIB CgKCAQEA5XY3ERJYWs/YIeBoybivNlu+M32rJs+CAZsh7BnnetTxytI4ngsMRoqX ETuis8udp2hsqEHsglLR9tlk9C8yCuKhxbkpdrXFWdISmUq5sa7/wqg/zJF1AZm5 Jy0oHNyTHfG6XW61I/h9IN5dmcR9YLir8DVDBNllbtt0z+DnvOhYJOqC30ENahWk TmNKl1cT7EBrR5slddiBJleAb08z77pwsD310e6jWTBySsBcPy+xu/Jj2QgVil/3 mstZZDI+noFzs3SkTFBkha/lNTP7NODBQ6m39iaJxz6ZR1xE3v7XU0H5WnpZIcQ2 +kmu5Krk2y1GYMKL+9oaotXFPz9v+QIDAQABo4IBkzCCAY8wCQYDVR0TBAIwADAR BglghkgBhvhCAQEEBAMCB4AwCwYDVR0PBAQDAgeAMCwGCWCGSAGG+EIBDQQfFh1P cGVuU1NMIEdlbmVyYXRlZCBDZXJ0aWZpY2F0ZTAdBgNVHQ4EFgQU2LKFPHjFUzLf sHIMWi0VukhBgTEwgccGA1UdIwSBvzCBvIAU4MZR0iTa8SoTWOJeoOmtynuk8/eh gZikgZUwgZIxCzAJBgNVBAYTAlVLMQ8wDQYDVQQIDAZMb25kb24xDzANBgNVBAcM BkxvbmRvbjETMBEGA1UECgwKUHJpdmF4IEx0ZDEUMBIGA1UECwwLSE1BIFBybyBW UE4xFjAUBgNVBAMMDWhpZGVteWFzcy5jb20xHjAcBgkqhkiG9w0BCQEWD2luZm9A cHJpdmF4LmNvbYIJAOmTY3hf1Bb6MBoGA1UdEQQTMBGBD2luZm9AcHJpdmF4LmNv bTAaBgNVHRIEEzARgQ9pbmZvQHByaXZheC5jb20wEwYDVR0lBAwwCgYIKwYBBQUH AwIwDQYJKoZIhvcNAQELBQADggIBAKeGVnbL3yu2fh1T0ATbgyHx9rnFGRW1o/xf F5ssfRInlopsGDejrk9goyJErVxuzSzLp8AhxSOrVZJp6Tlpssj3B4FbGB0BIH+L crID9pb+r2LqrTeYfMwYo6zRLNQ5NmMyxQCf6XrdxihUTiZBV31LKlWNkhOLMlHr 2eXwAEXjqYMXjYwN+WE8I7SlUm5WCwj7PTiF7BpdDP5Ut4y5Dj8A2m1zXt36rr5h xvbgo2JAeFwVEG4ch67PI+uM0G2GilxnjuK2wKgjBKFMAUfLs7tigzSgx8PEfYCc +bgWpPyfG5hYM9n94zd2VTDN4sam12Bxvhw8zn20L6eT+Skfa8BN7eesrV5opABt /IImZ4Q1HShKKc5EiBN8CKGDydojkNrXuFfsyv7S9VHch0e5cS+Annhr4ARaH0O5 fPOD5PBVajdbV6/Rf7NzB5b/raJcUK5BD6KWWRCsmaNYzaabJjUpCmigrOMmkdAx eKCY/oEFpU3+7VeKfNyxBTIiGFt5RjNqTQXmMVjiRN97VN7fqAaFTQB2OF7E3hrt qU9jXkeN8Tvu/FF0LNyt87orewecC0Ujz7Hto9fchPH0roP+DVzoAEP8axD9RV5p M/kgubu3hMD6lLsbx4GOD11GQplvuygURxAYsyjbgFydbk1ZIpeE2OeGXXrfuQWF bNtjLJTu -----END CERTIFICATE----- </cert> <key> -----BEGIN RSA PRIVATE KEY----- MIIEpAIBAAKCAQEA5XY3ERJYWs/YIeBoybivNlu+M32rJs+CAZsh7BnnetTxytI4 ngsMRoqXETuis8udp2hsqEHsglLR9tlk9C8yCuKhxbkpdrXFWdISmUq5sa7/wqg/ zJF1AZm5Jy0oHNyTHfG6XW61I/h9IN5dmcR9YLir8DVDBNllbtt0z+DnvOhYJOqC 30ENahWkTmNKl1cT7EBrR5slddiBJleAb08z77pwsD310e6jWTBySsBcPy+xu/Jj 2QgVil/3mstZZDI+noFzs3SkTFBkha/lNTP7NODBQ6m39iaJxz6ZR1xE3v7XU0H5 WnpZIcQ2+kmu5Krk2y1GYMKL+9oaotXFPz9v+QIDAQABAoIBAQCcMcssOMOiFWc3 MC3EWo4SP4MKQ9n0Uj5Z34LI151FdJyehlj54+VYQ1Cv71tCbjED2sZUBoP69mts T/EzcsjqtfiOwgrifrs2+BOm+0HKHKiGlcbP9peiHkT10PxEITWXpYtJvGlbcfOj Ixqt6B28cBjCK09ShrVQL9ylAKBearRRUacszppntMNTMtN/uG48ZR9Wm+xAczIm dG6CrG5sLI/++JwM5PDChLvn5JgMGyOfQZdjNe1oSOVLmqFeG5uu/FS4oMon9+Ht fjHJr4ZgA1yQ2wQh3GvEjlP8zwHxEpRJYbxpj6ZbjHZJ2HLX/Gcd9/cXiN8+fQ2z PIYQyG9dAoGBAPUUmt2nJNvl7gj0GbZZ3XR9o+hvj7bJ74W2NhMrw6kjrrzHTAUQ d1sBQS8szAQCLqf2ou1aw9AMMBdsLAHydXxvbH7IBAla7rKr23iethtSfjhTNSgQ LJHVZlNHfp3hzNtCQZ7j0qVjrteNotrdVF7kKPHDXAK00ICy6SPNjvrXAoGBAO+v dnO15jLeZbbi3lQNS4r8oCadyqyX7ouKE6MtKNhiPsNPGqHKiGcKs/+QylVgYvSm m7TgpsCAiEYeLSPT+Yq3y7HtwVpULlpfAhEJXmvn/6hGpOizx1WNGWhw7nHPWPDz f+jqCGzHdhK0aEZR3MZZQ+U+uKfGiJ8vrvgB7eGvAoGAWxxp5nU48rcsIw/8bxpB hgkfYk33M5EnBqKSv9XJS5wEXhIJZOiWNrLktNEGl4boKXE7aNoRacreJhcE1UR6 AOS7hPZ+6atwiePyF4mJUeb9HZtxa493wk9/Vv6BR9il++1Jz/QKX4oLef8hyBP4 Rb60qgxirG7kBLR+j9zfhskCgYEAzA5y5xIeuIIU0H4XUDG9dcebxSSjbwsuYIge Ldb9pjMGQhsvjjyyoh8/nT20tLkJpkXN3FFCRjNnUWLRhWYrVkkh1wqWiYOPrwqh 5MU4KN/sDWSPcznTY+drkTpMFoKzsvdrl2zf3VR3FneXKv742bkXj601Ykko+XWM HcLutisCgYBSq8IrsjzfaTQiTGI9a7WWsvzK92bq7Abnfq7swAXWcJd/bnjTQKLr rvt2bmwNvlWKAb3c69BFMn0X4t4PuN0iJQ39D6aQAEaM7HwWAmjf5TbodbmgbGxd sUB4xcCIQQ1mvTkigXWrCg0YAD2GZSoaslXAAVv6nR5qWEIa0Hx9GA== -----END RSA PRIVATE KEY----- </key> Holding the reset in the back of the router for 30 seconds will reset it, otherwise you can use the factory reset option by clicking the 3 dots top right of the interface.

Can you provide the config file you're using please?

Use the Advanced Setup, the config files we have are outdated, once you've done the Advanced Setup can you provide the log again please?

Just to clarify, are you using the Advanced Setup to connect? You're getting an auth failed entry there which indicates the username/password entered may be incorrect, double check that and also see if they give you different credentials to use when connecting instead of your user/pass that you use to access their site.

I'll get a response for you on this on Monday, feel free to nudge us again on Monday

Yes that's right

I've responded in your topic

A factory reset would definitely fix it, I'll then add your name to the list for expansion for the beta and you may see more stability on that version

That one is an anomaly, you can ignore that one, it won't be an actual player/server

Reboot the router, wait 2 minutes then access the interface, does it load correctly then?

Have you done a factory reset, that would most likely get it all loading again. It's important to wait a few minutes after a reset/reload so it can all load properly.

But you are able to access the System Information page to change the retries? When did the issue start exactly, after an upgrade, changing settings, power cut etc?

Is it for the interface as a whole or specific pages? Does it happen as soon as you access the interface/a page or after changing settings for example?

Hey, welcome to the forum! What firmware version are you using? What workarounds have you tried precisely?

It's very unlikely to be honest but thanks for the kind words!

Hey, welcome to the forum! This is very unlikely, the majority of our customers don't have connections that would allow them to benefit from this, thereby pushing up the cost unnecessarily. We've always tried to keep our routers around the same price to it is accessible to the majority.

Could you grab the log from the System Information page please and upload it here? That should give us some indications as to what is happening.

So the connection re-establishes itself automatically without a reboot or anything like that? If you haven't rebooted since the disconnect could you grab the log file from the System Information page on the router and post it here, that should give us an indication of what is happening. What router is it you're using?

Hey, welcome to the forum! I'll put your name on the list for when we expand the group.

As it is essential for you, I'll speak to the team and see if we're able to manually fix this for you in the backend (if it's an easy fix) on Monday

I have been able to reproduce this, I think what has happened is that IP address is an IP address for a Microsoft server so I believe it is detecting that it's a public IP address rather than also a private IP address if you see what I mean. I can pass it onto the team but for the moment you would need to use a different LAN IP.

Hey, welcome to the forum! Haven't seen this error before, probably because most people don't change the IP, can you provide a screenshot of what you're seeing please?

I've added you to the XR beta group, install that and see if that resolves it

Ich habe keine Fritzbox, also konnte ich es nicht besser erklären als die Anleitung. Sieht so aus, als müssten Sie nur das Gerät aus der Liste auf der Registerkarte "Portfreigabe" auswählen und dieses Gerät vollständig öffnen aktivieren. Okay, ich denke, dass die Verkehrspriorisierung, die mit VPN nicht funktioniert, ein Fehler sein könnte. Für Early Access anmelden, dann bei genehmigtem Upgrade auf die Firmware dort nach dem Upgrade (5 Minuten nach dem Upload) einen Werksreset durchführen. Wenn es bei dieser Firmware immer noch auftritt, posten Sie es bitte dort und wir können uns darum kümmern. https://forum.netduma.com/topic/39415-introducing-early-access/