Netduma Fraser

It has been requested so it's on the list to be potentially added, thanks for the request!

Yes exactly, it would be the Geo-Filter just causing a misreading as it can't make affect your NAT status - essentially it would be blocking the server the NAT test uses. Is your PiHole upstream and your ISP modem/router upstream of that? UPnP should clear the old rule out after awhile Really strange with Ping Heatmap, if you right click the page, go to inspect element then in the window that appears go to Network and disable cache then hold the browser refresh button until it gives you the options, click hard refresh and empty cache, does it show options for Heatmap then?

It's possible it was Geo-Latency, we're looking into the Geo-Filter as a whole as there are improvements to make, including occasions where you can get a game outside your radius, we're hoping to provide some updates this week

No, no hay una aplicación de Windows, puedes acceder a ella a través de tu navegador web, por lo que no es realmente necesario, pero podría que lo hagamos en el futuro. Consulta la App Store de iOS / Google Play Store para una actualización de DumaOS en los próximos días, estamos probando una corrección en este momento, así que no debería tardar mucho.

That makes sense thank you, the dashboard won't show anything for network data as you can't connect to the internet. Could you provide a screenshot of the network settings on the Sky Hub please? If you connect a device direct to the Sky hub does it get internet?

It can be quite hard to force specific servers such as Spain and Italy, someone else has mentioned this server being hard to force as well. Ultimately if you can force it but you wait a long time (the other user said 20minutes) then the router isn't stopping you from connecting to it, it's the game preventing you for whatever reason

That was based on support that I've seen over the years not my personal experience, it's similar to the Spanish and Italian servers which are notoriously hard to force. There is no specific way to check the popularity of the server. You could check by clicking on your device on the Geo-Filter and disabling the filtering then just playing games for awhile - servers you're connecting to will still show on the map and you can see if you ever get put in that server.

Reboot the V hub, wait 2 minutes then reboot the R3, wait 2 minutes and you should get internet

Okay you're in the interface now that's good, we're working on those issues at the moment, they can sometimes fail, trying again can work but otherwise adjust settings manually in the meantime while we fix it

They should save without a save button, change them, wait around 30 seconds then exit and they should stay

Okay that's good, do keep an eye on the reboots. Do you still have access to the interface when the internet disconnects? If so when it happens go to Settings > Troubleshooting > Advanced and get the System logs please. Disable Adblocker in case that's blocking ad heavy sites and makes it appear like a disconnect.

That's good to hear! Likely some interference in your home/area causing it, in which case changing channel should help with that

It's literally impossible to get 1ms games so that will be 100% a misreading unless the server is literally in your home, even then LAN connections usually run around 5ms. Someone has requested the ability to have a network drive via the USB so that could be a possibility in future, might achieve what you want in that regard. That makes sense re the overwriting. You should still be able to access that address upstream, you do have a unique setup though so could be why. We're looking into port forwarding/UPnP for NAT. It's possible the Geo-Filter is causing a misreading for the Geo-Filter, disable it then reboot the game, if it appears open then you can ignore it going forward when the Geo is enabled. Are you using an Adblocker on the web browser at all? What web browser/device are you using? First I've seen of that issue.

You probably need to clear cache/cookies for the title issue. Rebooting modem, waiting 2 minutes then rebooting XR, waiting 2 minutes should get you internet

What do you mean the interface is blank?

We're looking into it currently and will hopefully have some improvements for it this week. In the meantime you can set Congestion Control manually in Ping Optimizer > Advanced

I've not seen anyone having a reboot loop on the R3 so this is something we definitely want to sort out, let's tackle that first, do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?

That's fine though would indicate another router above that, is that right? If so would be best to have the AP behind the R3

Hold for 30 seconds, then release and wait 4 minutes

You don't need to do that with the Sky Hub in the setup as it will be handling that, is that how you have it setup currently? We're looking into the VLAN ID not saving currently - another reason to stay with Sky Hub > R3 while we fix it

Thank you for that, I'll pass it onto the team to have a look at it as I feel they would have a better idea than me about why and how it should behave in this scenario

¿Configuraste el XR1000 para usar PPPoE/VLAN? Si es así, deberá eliminar PPPoE del R3, luego reiniciar el XR, esperar 4 minutos, luego reiniciar el R3, esperar 4 minutos y debería tener Internet.

I think you'll probably need to factory reset and then it should be fine after that. If the interface is still slow your web browser may be using significant system resources. I had the same problem recently but wasn't isolated to the R3, I was using the Brave browser and it was slow on the interface but every so often all tabs would stop working as Brave took 100% of the CPU, switched to Opera GX and no issues now, the R3 interface is snappy as it should be and no slow downs on other tabs

Thank you for the information, I will pass that onto the team!

Yeah it won't adjust if you're not able to complete it. We're looking into it at the moment so hopefully we'll have some improvements for it this week