Netduma Fraser

It's the target ping, so if you have 20ms ping to the server normally and you put Steady Ping to 50ms, it will give you 50ms to the server, not 70ms - it's not adding the value you set on top of your ping. This is why we recommend putting it slightly higher than your usual ping. If you have 20ms that fluctuates to between 15 - 30, 30ms would be a good target ping to set. Oh so it's not auto updating that's interesting, what browser are you using?

Try disabling filtering on the Geo-Filter but so you can still see the servers you're connecting to, out of 10 games do you ever get one of those servers?

As above it's almost certainly the Private/Random MAC address option that iOS devices have. When connected to the WiFi, click the WiFi "i" next to the network on the phone, you can then disable this option. It shouldn't happen again. To explain why it happens, a MAC address is a unique identifier, basically saying hey this is an iPhone, by changing the MAC address constantly the modem sees it as a new device but if the MAC address isn't a known apple device it won't know what it is. So disabling that option keeps it the same always so the modem knows what the device is at all times. I guess it's kind of like changing your home address every day but didn't tell the postman and being surprised when he doesn't know this new address on the letters should actually be going to your house.

The team have only just returned from the holidays so will take some time, as soon as it's available it'll be on the app store so keep a look out there.

I don't think we have any specific recommended browser, especially given a lot of browsers run on Chromium now so they should all largely work the same. I don't think we've encountered any issues that are browser specific. I was using Brave and now using OperaGX and both work fine - both are based on Chromium so really just down to personal preference now!

Thanks for the reminder! Not sure who is supposed to be taking care of that now but will update it myself today

Sent to you both by PM

As above, what specific fixes are you hoping for? As the team are back now they'll take a look at all the issues I've reported and will start to try to reproduce them, if they can't they'll ask users for more information, if they can they'll try to identify the cause and then work on some fixes. I'd expect to see firmware start to come out steadily from Monday.

I've responded in your other topic, let's continue there: https://forum.netduma.com/topic/52845-downloads-on-xbox-not-working/

I see you have two topics for this, let's continue in this one. Give the Xbox a reserved IP on the R3, then reboot the console does it get a connection then? Also is it connected via ethernet or WiFi and is there a difference in whether the issue happens depending on how you're connected?

What console is it you're playing on? Make sure you have the Geo-Filter setup before you boot the game, then reboot the console, does it show better then? Also what firmware version are you using?

Is the feature still working correctly when this happens? Sent

Sent to you all via PM

Glad to hear you got it sorted, I'm jealous of your pub shed, would love to see what it looks like!

Don't forget after doing this to disable QoS as well on the router where not many devices are connected as you'd essentially be running QoS twice which could account for the instability.

I'll chase Alex to do it, sorry for the delay

I know it reads that way but I don't always think it was accurate, it wasn't too long ago people were seeing 0ms pings on the game which is 100% impossible

That's very bizarre, could you provide a screenshot of that please? Is it showing like this for every game? What firmware version are you on currently?

Okay that's good to know, thanks for the update!

Sent via PM The other possibility is that it's due to IPv6, if you disable this in LAN/WAN does it happen again? It's not a beta so I'm not sure how that's come about, I'm just sending firmware to people who've asked for it so it's a staged rollout - was doing it mainly due to the holidays. I've sent it via PM.

Replied

I don't think it's one of the ones that will work every time like CoD should but it still can work for other games like Destiny, if it's possible to allow it to work more widely we will do that

Interesting, shouldn't be any difference as the test is done at the router level so would be unaffected by how you're connected to the router. Happy New Year!

We don't give out any ETAs but probably in January, I haven't heard of any delays at the moment

As above, not possible to go below 50% currently but it has been requested so will likely be possible in a future update. If you're having any issues do let us know and we can assist.