Netduma Fraser

Added

You could try denying all servers but you risk not getting any games otherwise no that's not possible to do, the game will decide which you connect to at the time

No worries, appreciate the feedback, worth checking again once we've done another early access firmware

Added It's just a topic to request access to the beta, without requesting access/being added you wouldn't see anything. I have added you now: https://forum.netduma.com/forum/153-xr1000-beta-forum/

There isn't too much in the log really but if it does happen again please try the above suggestions and let us know how you get on

This is a NTGR feature so our experience with it will be limited but I can't imagine how that is happening considering there isn't a VPN connection alive until you actually connect a client to it and there are essentially no options for it. Once you've enabled if you just do a reboot is the connection restored and are you able to connect to the VPN?

In that case its due to the relay servers they use - they essentially connect to a server within your radius that you can connect to in order to bridge a connection to a server outside your radius that you wouldn't be able to connect to. There isn't much that can be done about this but supposedly covering Japan entirely as well as the servers you want to play on will prevent that happening.

Thank you for confirming, the team will resolve the issue in an upcoming update

Gaming doesn't use much bandwidth at all so that is correct, that's just what it needs at that moment. The ping shown on Ping Optimizer is to the server it uses for the test so it doesn't mean your game ping or any other ping will be that high or that could be higher depending, what it's done is determined a good result to keep your base ping as low as possible which then means your connection should be less affected by local congestion. Where are you testing the speeds exactly? What do you get via a wired PC to speedtest.net? What is your ping shown in game and through the Geo-Filter? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? Have you entered your speeds into the router? How is Congestion Control setup (Ping Optimizer > Advanced)? How have you setup SmartBOOST? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

I don't know what that means or under what scenario/Geo-Filter settings that happened, could you expand please?

I've added you to Early Access so you can try that firmware to see if it works better for you but otherwise we are aware and working on a fix. In the meantime you could take it out of bridge and put the R3 in its DMZ instead so the R3 doesn't handle PPPoE and the issue won't happen https://forum.netduma.com/forum/151-netduma-r3-early-access/

Added https://forum.netduma.com/forum/151-netduma-r3-early-access/

Routerlogin.net should work or 10.0.0.1

What router are you using? It's 192.168.77.1 for the R2 or R3 and 192.168.1.1 or routerlogin.net for any of the XR routers

That's fair enough, hope you get it sorted!

You haven't purchased directly from us so there isn't anything we can do. Best to contact the courier first and then the company you purchased from if needed.

Can you provide a screenshot of how you've set the speed please? What is the error?

Keep us posted! That is a common workaround we advise people to do to get it working - it's not that it won't work as a PC but the games services we have there get outdated quickly, by using the Console service it uses a different but still just as effective way of filtering which doesn't get outdated.

Great to hear that, thanks for the update and posting the solution!

That'll be the latest yes, it's unlikely there will be a significant DumaOS update going forward

It won't always be able to stabilize the ping, especially if the ping method shows traced rather than direct. Simple/Expert won't make a difference. I can't determine what that error due to the language but if you refresh the page does it load correctly? I don't know how you don't have speeds set but you can change this in Speed Test > Advanced

If you're struggling with an issue it would be best to make a topic about it so we can help you sooner rather than later to prevent your anger reaching a point where you make a topic like this. You've had an account for over 4 years so plenty of time to have sought help for it. I'll ignore the irate comments and focus on your issue instead. If you're not already upgrade to this firmware version: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ ignore if it says it's older and upgrade to it anyway. Does the act of installing that resolve the issue? If not, the firmware is a big change from what you're on currently so a factory reset would be advised to remove any remnants from previous versions that could cause issues. Make sure to wait 4 minutes before accessing the interface. If it still occurs then in the System Information page go to the Rapp panel, click the icon and change retries to 5, reboot from the interface, close the interface, wait 4 minutes then access and check it.

I don't mean the option 60 error, just to provide the log when you get the disconnect but DHCP lease sounds correct for that. Set reserved IPs for your devices in LAN Settings, does the issue continue?

You would use the user credentials for ProtonVPN, otherwise please provide the config you're using and I'll take a look

Great to hear you found the solution and thanks for the update!