Netduma Fraser

With the filter enabled try to connect on Discord, have the map zoomed out fully and check for any blocked icons, when it appears add it to your allow list. You may need to do this a few times to get all the necessary servers, once you've done that it shouldn't be a problem anymore with the filter enabled. If they add new/change servers that can happen. If you could provide us the IDs of those servers we can get them added to the global whitelist.

Sorry to hear you've not had a great experience - this is why we're here though to help you through any issues you may face. It's not uncommon for people to need a nudge in the right direction initially given the nature of the product and the many facets of the software, especially on a type of device that many people don't usually interact with like that often. What you've mentioned so far sounds like you need to adjust settings, it's not a plug and play product necessarily, fine tuning is needed to get the best out of it. If you'd like to go through it we can - it doesn't look like you've contacted us to do so thus far, if not no worries.

Thank you for posting the solution, I'll pass it on to the team to look at for the next update

The default WiFi password will be on the underside of the router

Do you have many devices connected via wifi/ethernet? Unplug all devices, disconnect all devices from it, access using the mobile app, re-upgrade, close the app, wait 4 minutes. Then access again via the app, factory reset, close the app, wait 4 minutes. Then access and complete the setup wizard using the app, once you're through then start adding devices back to the router one by one and see if you can isolate a particular device/LAN port etc that might coincide with the issue.

Could be Chrome then potentially, try Firefox, do you get the same issue?

Do you get the same issues accessing using the mobile app?

Completely different routers & software, though whether you noticed it or not you wouldn't have been able to throttle upload properly with PPPoE on the XR500. No that wouldn't help, you need PPPoE for a connection and so if the R3 handles it then currently speeds will be lost, we are working to improve it

Was just about to say, PPPoE will be the cause and so it would be best to use the EE router to have that handle it instead and plug the R3 into that, then you'd have full speeds. You can put the R3 in the DMZ on the EE router and ensure you connect all devices to the R3 and you won't be at any disadvantage. Added you to early access https://forum.netduma.com/forum/151-netduma-r3-early-access/

Good to hear you've found a solution, thanks for posting it. It could well be that, I'll pass it on to the team.

I've been told that yes it's compatible with gigabit now

See if you can access this page to re-upgrade http://192.168.77.1/dumaweb#!/support

Added you all

It's very likely then that there was something happening at the time on your network causing local congestion. If it happens again check the network usage to see if anything is using a lot of bandwidth. If there is then you'll need to adjust Congestion Control/SmartBOOST to counteract it.

Make sure you use speeds you've manually entered, follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.

How have you set the EE router to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3 or are some still connected to the EE router? Have you entered the speeds you pay for into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you testing speeds on and how is it connected, via ethernet or WiFi? Where are you testing the speeds?

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That's great to hear, thanks for posting your positive experience!

Added everyone that has asked so far

If you've set the speeds into the router then it is very likely the ethernet cable you're using to connect the XR to the modem or the XR to a device is limited to 100Mbps. A higher category cable - at least Cat5e will allow for 1Gbps.

You can use one or the other, you don't need to use both as above

If the PS5 is solely the only device being used on the router, I would still recommend reserving an IP for it and you can do either UPnP or DMZ

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control?

Yeah I know but what I mean is on the End of Service page that lists all the EoS models it's not there yet so I wouldn't say it's definitive until it appears there also. As above security updates are purely NTGR so it's not something we'd continue

Sorry I'm not following, what do you mean by a quest/guest host exactly?