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Everything posted by Netduma Fraser
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Ping Optimizer is not working after update
Netduma Fraser replied to JamJoe's topic in Netduma R3 Support
Always On or Auto in most cases -
You don't need to use three routers, just the Linksys or the XR1000 to handle PPPoE, then put the R3 WAN IP in the DMZ of that device, reserve the WAN IP of the R3 on that device. Reboot the main router, wait 2 minutes, reboot the R3, wait 4 minutes then check again.
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I'd suggest following this guide https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping while downloading/streaming etc and start with a high value for Congestion Control (set to Always), say 95% then check, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values. This will be a more real world test.
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Yes that's what I believe is the case, when connected to an AP, for all intents and purposes the R3 sees the device as connected to the R3 itself. As the R3 doesn't have 6GHz and thus has no way to recognize that kind of connection it doesn't display it, though of course technically the Eero gets the internet and passes it on to the laptop so it will have internet through the R3 it will just appear as an offline device.
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What do you mean by the Geo-Filter method? Does it work with the Geo-Filter disabled?
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Do a video of what you're seeing that would explain what's happening
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Have your ISP modem/router or another router handle PPPoE instead of the R3 then remove PPPoE from R3/switch it to DHCP then that will raise your speeds through the R3
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If you test right next to the router do the speeds increase?
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No sorry, we don't give out any ETAs
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Hybrid VPN not working for netflix
Netduma Fraser replied to JordyLuna's topic in Netduma R2 Support
Only VPN these services will work but the services will be out of date as they're never used so no one has reported them as not working, I'll ask the team to update them when they can. -
Hybrid VPN not working for netflix
Netduma Fraser replied to JordyLuna's topic in Netduma R2 Support
You'd have to add it with ports similarly to Netflix. What other services are you trying to use that it doesn't appear to be working with? -
Please provide a screenshot of your Geo-Filter page
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Hybrid VPN not working for netflix
Netduma Fraser replied to JordyLuna's topic in Netduma R2 Support
Do NOT VPN these services with no services added applies the VPN to the entire device so the service would be included in that