Netduma Fraser

It's just the test server being used, it won't always report as accurately but as you can see the router isn't limiting you so just go off speedtest.net

Are you upgrading via WiFi? If so just wait 5 minutes then attempt to connect again

When you did a factory reset did you restore the backup right after or have you done a factory reset without the backup and it still happened? It may be worth re-installing the firmware and see whether it is more stable after that.

No further update currently other than the one listed

Could you provide a diagram of your physical network setup? I think if I can understand that better I'll have a better idea about how we can improve the situation

Presumably this is due to how you've set up your network but you'd need to allow 'yourself' if it is in face you, not deny it as that's probably what is causing the issue

I honestly couldn't say, the Geo-Filter allows you to select the servers you want to play on that's all, it doesn't directly affect how in game mechanics like that are calculated

It's not really something we can advise on as it's not the purpose of the router

We don't have support for the game on the Geo-Filter currently, I'll ask the team to see if they can test it for compatibility

The ports will be the same regardless of the VPN type, it's probably the ports for the game which you can find on the game support site usually

I did reply in English, did it translate okay?

Okay thanks for trying, it may be to do with using the Xbox app, I will pass it onto the team and see if that can reproduce it. Just to double check: Are you using HybridVPN? Have you made port forwarding rules? Are you using the DMZ? Have you done a Traffic Controller rule for the device?

On the System Information page go to the Rapp panel, click the 3 lines option menu and change the retries to 5, reboot the router from the interface, wait 4 minutes then access and see if it loads please

Okay great, do keep us posted, fingers crossed!

No worries, we don't do that kind of support but you have quite a few denied servers there, you may have inadvertantly denied a required server for matchmaking so if you could delete all those please. Also if you're going to make changes, also completely exit the Xbox app, including from the system tray, otherwise it may keep connections alive. Once you've done all that please see if it works better then.

I've responded to you via email, if you have any other queries/concerns about it please do reply to that email and we can continue there.

Okay that makes sense if they actually allow you to open ports for the VPN, cool feature! It is worth keeping in mind that CoD are taking steps to counteract VPNs, this is likely more of a concern if you're using servers far away so you may not be affected, just something to be aware of.

Sounds connected now yes, really only a few scenarios: How you setup the VPN (the rules for HVPN) weren't setup in a way that the VPN was covering everything properly or covering specific ports that excluded the NAT testing ports The VPN itself is quite open with ports that would allow you an open NAT. This is more unlikely given people use VPNs to be more secure so them being more free with ports isn't in line with being secure Perhaps its a gaming VPN where security isn't really a focus so they can be more free with ports

Added

The bank will see that we're working with you to come to a solution, you're trying to threaten when we're actually trying to help you and have said a replacement is available if there isn't a solution. It's also too long for a refund. What is the tim model from this page? https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/download

Moderate is possible yes but Open generally is a no, if it's not affecting ping times and you're not using a close server then you've not applied the VPN to the entirety of the device

I'm not saying your modem is going down, I'm saying all the logs show is that it's losing the link (the connection) to the modem, if you could provide the logs from the modem when it happens this will likely provide more information about what is happening. As I've mentioned to you via email, a customer cannot determine when they need a replacement, if we determine the issue is unfixable then we will replace it so we are working with you and a replacement is still possible. An electrician isn't relevant in this scenario.

Thank you for this, all it's indicating is that the link between it and the modem is down, when it happens again could you also get the log from the modem as well please?

You can't get an OpenNAT through a VPN generally, perhaps a specific gaming VPN might allow you to but the general rule is you don't get open when using a VPN

He has a paid VPN subscription from a provider, enters the config into HybridVPN, adds his device with whatever the port numbers are (doesn't appear to show them and I don't speak French) and then enables the VPN