Netduma Fraser

I asked 3 times what the speeds were reduced to. So it is a daily issue? Is there any pattern with when its happening/with the kind of internet usage as to when it happens.

Not all questions have been answered and we've repeated them to try to get a clear understanding of what is happening but we're no closer to determining what the cause is currently so it can't be said that it's just a stability issue at the moment. So please let me know: What the speeds are when the issue happens When the issue happens exactly You said certain times of the day or night so does it happen daily, every few days, once a week etc?

Okay so you're not doing the speedtest on the PS5 at all to determine the speeds are reduced, when you notice it you always use the PC or phone to test the speeds on the R3? What do the speeds get reduced to?

So PC & Phone speed test when connected to the R3 is normal?

I mean if you connect a PC to the R3 for example and do a speedtest on that what do you get?

What about if you use another device to test speeds?

There will only be posts about issues there, I wouldn't let it put you off, upgrade and see what its like for yourself, you can always downgrade if needed. It's unlikely there will be another firmware to be honest.

So you disconnect all devices when playing? You're just testing the speed on the console speed test? They're not always accurate, what about if you use another device to test speeds?

What are your other devices connected to, the ISP modem/router?

What are your normal speeds and what are they reducing to? You said Congestion Control turned off but did you disable SmartBOOST fully? How many devices on the network are being used at the times of these slowdowns?

Connect direct to your ISP modem/router, do you get the same issue?

What do you mean by lock up exactly? You shouldn't need to do a factory reset every time on the R3 no.

Couldn't say exactly, they'll need to re-test, collect as many incorrect servers as possible to get an idea of all the ranges being used and then correct them, test it on an actual router and then slowly roll it out. Sometime this week if I'm being optimistic and sometime next week if I'm being realistic.

It would reserve bandwidth for every game with that rule so you don't need to make lots of rules - also if a specific game on SmartBOOST becomes out of date you may then need to make this rule anyway to compensate

Great to hear that, all good, no it shouldn't cause any issues!

Great thank you very much, that's really helpful, I'll check in with the team to see if the cloud was updated (sounds like maybe it hasn't been) and see if we can get this corrected asap

We don't announce any hardware until we're ready to, that being said we're focused on this big update right now

https://www.netgear.com/support/download/?model=XR1000

Both

We've been working on two new significant features, that is why there hasn't been a firmware update for awhile but it will be worth it

No, start 1024 - end 65535

Okay that looks fine - it is a beta but it's been out quite a while now, it's fairly stable

Excellent, you're very welcome! I'd opt for speedtest.net - there are so many servers available that it is going to be testing the very closest server to you

No not specifically, all I could see was LAN port 4 went down for no specific reason and then devices renewed their IPs. The latter may have caused the former. In which case my suggestion will resolve the issue. Why do you need to factory reset so often?

Okay good to hear. You can have reservations but you're reserving ALL ports/protocols which is then covering speed tests/general browsing etc. Switch 1 to 1024 instead, then see if it still throttles correctly, if so that's great, you'll get expected speeds/Congestion Control working correctly and it will reserve bandwidth for gaming.