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Netduma Fraser

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Everything posted by Netduma Fraser

  1. So you'd put the lowest number as the start of the range and the highest number as the end of the range 11 - 38. Sounds like you don't really need to use it if you know the two servers that are best for you, you can just cover them with the radius instead. He wouldn't have Ping Assist but if you're the party leader, the server you connect to which may be influenced by ping assist will be the server he connects to.
  2. Now the ISP modem/router isn't in bridge, on that interface does it show the XR as a connected device? Can you provide a picture of the back of the XR how the ethernet cables are connected and the same for your ISP modem/router please?
  3. "Let the game connect to servers outside your filter if they fall within your Ping Assist range." What do you mean the same experience as you? If you're the party leader and you have the Geo-Filter enabled they would connect to the same server as you.
  4. Did you remove those game servers from the allow list?
  5. Was that screenshot taken after a reboot of the router after you disabled PPPoE?
  6. Once you've disabled PPPoE you need to set it to automatic, currently it's set to static, then reboot from the interface and it should grab the correct information from the ISP router. The logs panel is lower down on the System Information page, it would be easier to look/get screenshots from a PC if you have one available. Yeah its 10.0.0.1 as your ISP router uses 192.168.1.1 to access and they have to be different.
  7. Have you used something like Ping Plotter shown in the guide? As that will provide more real world results and should be more accurate overall
  8. Ping Optimizer just reduces the Congestion Control percentages and uses a different speed test server than you're using to test against so it's not doing anything special that you're not already doing, it's just a case of finding what works specifically for you. If you're prioritized the entire PC then the speedtest results you're getting are also going to be influenced by that, disable that then try testing. Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.
  9. No worries, reply whenever you're able to. Use 192.168.1.1 to login instead. I'll need the log from the System Information page when you then have access. As you've now disabled bridge mode you can also disable PPPoE on the XR. Reboot the Huawei, wait 2 minutes, reboot the XR from the interface, wait 4 minutes then check if you have internet.
  10. You can change the server manually on speedtest.net, change it to a close server when it switches to miami, do you still get a low ping? No you don't need to do that, there won't be a game server there so it won't achieve anything. It is possible that the ISP is using alternative routing during peak times to help with load. If that is the case there is nothing you can do other than what I mentioned previously - don't play during peak hours or switch to a less used ISP
  11. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? Have you entered those speeds you mentioned into the router? How have you setup SmartBOOST? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? Where are you testing the bufferbloat exactly?
  12. It doesn't sound like ping is the issue but that speedtest is selecting the wrong server for some reason, on ethernet if you switch it to the server WiFi uses do you get the same lower ping?
  13. Ah yes my mistake, glad its working now!
  14. Make sure you're launching the game client/game after you've set the Geo-Filter up If you change Geo-Filter settings while on the game then restart the game before searching again Ensure strict mode is enabled Ensure Ping Assist is disabled If you do all that it should filter correctly
  15. Your phone may be appearing as a different device when connecting to 5GHz, for example, I just connected my phone to 2.4GHz and it has a completely different MAC address (which is a unique device identifier) and so the router may be interpreting it as a completely new device. So check on the Device Manager when you switch WiFi to see if it or another device seemingly appears, re-name it as needed and then check on Adblocker that it will be blocking for that specific device.
  16. You'll need to do it a few times, just do it while you're trying to use Discord, not when you're on the game so no game servers will appear
  17. I've responded to this same comment here: https://forum.netduma.com/topic/56638-new-r2-firmware-dumaos-40258/page/20/#findComment-446606
  18. I'll add it to the list, thanks for the suggestions!
  19. Thanks for letting us know! Glad it's all working now
  20. We don't give out any ETAs for firmware versions so I couldn't say. It's a beta so you may encounter issues but I wouldn't say there is anything super significant you'd face. That's not a common issue and very likely something personal to you, you'd have to open a new topic for us to troubleshoot with you to determine the cause. It could be fixed by the new firmware but I don't know what the cause is yet. I've given you access anyway so you can decide if you want to use it: https://forum.netduma.com/forum/144-netduma-r2-early-access/
  21. Yep that's due to what I mentioned above so you'll either have to keep it enabled and re-search or disable and quit if it's not the one you want.
  22. We never talk about new hardware until it's announced but to give you an idea - the R1 was launched in 2014, the R2 in 2020, the R3 in 2023. We do 20% off randomly for a new game release perhaps or for a summer sale etc. We might do more off for Black Friday for example.
  23. Check the map when that happens, there should be a blocked icon, click it and then allow it. You may need to do it a few times for their multiple servers and then it will work with the Geo-Filter enabled
  24. Great to hear that, what was the solution?
  25. Provide the log from the System Information page please and I can see if there are any indications there. The Huawei device is in modem/bridge mode then presumably?
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