Netduma Fraser

So just for some clarity: Device added, no services added + Do NOT VPN these services = VPN applied to entire device Device added, services added + Do NOT VPN these services = VPN applied to entire device except the services added Device added, no services added + Only VPN these services = VPN not applied at all Device added, services added + Only VPN these services = VPN applied to only the services added For a console, it should be greyed out and Do NOT VPN these services automatically added when you add that device. This is expected behavior because it's not always possible to specify services on a console. Also, when you're gaming on the console you're not doing anything else. When adding ports it's a misconception that the source ports will always be the same as the destination ports - they won't so if you don't have them added exactly right they will not work as expected.

The platform would be your router, the R1, as it's an old version it's likely not compatible with the newest version of the app. I'll pass it onto the team to have a look at.

Those settings don't open the NAT, they prioritize your game. DumaOS Classified Games is normal. If you want NAT open go to Settings > WAN > Set NAT to open

Is it Settings > Administration > Backup Settings > Erase that you're using?

Do you have another console/device you play games on? If so, does this happen when you turn on that device first?

Give the 5G router a reboot, wait 2 minutes then reboot the R3, wait 4 minutes, do you get internet then?

Once downloaded, go to the router interface Settings > Troubleshooting > Upload firmware, I included those instructions on the post

How have you done the factory reset exactly? Via the interface or holding the small button with a thin object in the back of the router for 30 seconds?

Could you try the suggestion above and see if that changes? What settings are you making exactly and how, what device/web browser/app etc

No I doubt that'd work, you'd have a ridiculously high ping, I assume you want to get around SBMM which isn't something we can assist you with. The speed when using the VPN on the router is limited, so apply it to specific ports/services so the VPN still applies to the device and for things like YouTube it can get full speed using your normal connection.

I believe it's to do with SmartBOOST and or IPv6 being enabled, disabling these seems to help it not happen as much, it's something we're looking into. Another user commented about the app that in Settings on your phone for the apps you need to give it local network privilege, does that work?

You'll need to use port forwarding on the R3 then for your PC and you should then be able to get an Open NAT

You shouldn't reload the save files, also that's not the correct feature, you want Traffic Prioritization on the QoS page

There is nothing really game specific you need to do, just ensure you've got Congestion Control set, SmartBOOST set to boost your game and use the Geo-Filter to force the closest servers to you

As above so no it wouldn't. Gaming barely uses any bandwidth, just because you assign it more won't make the game use it because bandwidth speed isn't required for gaming, it's about the latency

It has been suggested so its on the list for potential future inclusion

It wasn't covered in this version so still being worked on That'll be it then, we'll be working on boosting the speed with PPPoE where possible

Ahh that's a good shout @DARKNESS, does that work for you @Khalid?

Great to hear, thanks for showing your experience!

Any Traffic Prioritization rules enabled active or not can impact those tests, that's why we always recommend disabling them completely, it's just due to the way those tests work

That is the correct app version, if you use the QR code method instead does that work?

It might be due to PPPoE, do you have the ability to use another router to handle it to check? Are you using PPPoE?

Ah that's a shame, if you can get the log when possible that would be great

Okay as long as it is prioritizing that's good, I'll let the team know the dashboard isn't updating properly in this scenario

Thanks for letting us know, we didn't specifically fix it for that version so it'll be done for the next one hopefully