Netduma Fraser

We're aware Ping Optimizer isn't 100% reliable at the moment and are working on improving that currently. Congestion Control should only be greyed out if you have disabled SmartBOOST entirely but if you can't see it that's probably why it is greyed out, was there anything you changed/did prior to it disappearing? A reboot should resolve it, then you can use Congestion Control to get your ping under control. You can adjust reserved IPs, click on the device you added and then you can change the IP there.

Geo-Latency is essentially a way of filtering servers by ping, everything outside your radius will have a high ping, thereby forcing servers within your radius instead. We have identified some issues with it that will be fixed. With it disabled it will be like the original version of the Geo-Filter that works by allowing everything inside the radius (location based) and exclude everything outside. The Geo-Filter will be active if you have a device added that has filtering enabled.

For Ping Optimizer we're aware it's not 100% reliable at the moment, we know the cause and are working on a fix, in the meantime if it's not providing the results you want it would be best to utilize Congestion Control manually. When there is an update available for the router it will appear in the bottom left of the interface as a green icon, you'll be able to click on this, see what the firmware includes and then upgrade it from there.

You may be limited on speed using PPPoE though we are looking at improving this so if you have very fast speeds I would suggest using the DMZ option for the moment

Great to hear that, thank you for confirming!

I have sent you a private message with the firmware that fixes this It's possible the file was corrupted when downloading, delete it from your PC then download it again and attempt the upgrade again please

Glad it's working again, I have passed it onto the team so we'll be taking a look at that issue.

It would be best to set it in bridge for the R3 yes. You don't need to do the DMZ on either router if you're using bridge mode. I think that's all you need to know, just make sure you complete the Setup Wizard - you won't get internet until you've done this. Any questions/issues let us know!

In theory yes that is the way it works, the DMZ bypasses everything and passes all traffic through to the device into it, so you can't tell it to do that but then also tell it to make traffic go elsewhere if you see what I mean. We should make this error more user friendly though so I will pass that on thank you. Re port forwarding, just do it for the one console, the second one that will use 3075 and boot that up second, without a rule for the first console, does it work then? Might be best to reboot the router after doing this

Okay that's really strange, please do let us know if it happens again and if it does see if there is anything you may have changed/done prior to it happening and let us know. Also then get the logs from Settings > Troubleshooting > Advanced > System Logs

I've sent you a PM with firmware, install that then do a factory reset after just to ensure no issues carry over, that should resolve the console/geo issue. When a device is added to the Geo-Filter you can click on it to remove/delete it or to disable filtering on it while still keeping it added.

The XR500 can be setup in AP mode behind the R3 which will disable DumaOS and any routing functions, just allowing for WiFi to be used, every device will be seen by the R3. For the R3 WiFi Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ Doing that should improve it. We'll also be taking a look at all the WiFi feedback and work on improving it. If you wish to return please email [email protected]

Where are you testing bufferbloat? What bufferbloat results are you getting? How did you setup Congestion Control exactly? For Ping Optimizer we're aware it's not 100% reliable at the moment, it's something we're working on to improve, there isn't a way to force the server it uses unfortunately but I can add that to the request list. I'd focus on setting CC manually for the moment.

Totally understand your thoughts on this, some things to keep in mind: As a support forum, you will only see issues here The percentage of people posting vs those who have a router is low It's completely new hardware and completely new software, even for those who have had the previous DumaOS versions/routers it's quite different so there will be more posts than normal Opening up the product to loads of people in different countries, playing different games with different setups there are bound to be issues that crop up that were just not possible to find during beta It's been about a week since launch, we've already got around 3 firmware updates available though not all are publicly available at the moment but at least one is From the above you may be able to gather that we're able to get firmware out faster than ever before We've catalogued pretty much every issue I think by this point and reproduced many of them. Over the coming weeks/months you should see a lot of bug fixes being provided and so will become more stable

Okay thank you for letting us know, I will have to pass this onto the devs to see if they can reproduce it and identify the issue. In the mean time could you disable SmartBOOST entirely by clicking the on the page then go to settings and disable and see if that works?

Me alegra saber que VLAN está funcionando ahora. Estaremos investigando la traducción, pero llevará algún tiempo. La velocidad puede deberse a la VLAN, veremos si esto se puede mejorar.

Quando questo accade, in realtà è corretto, non è stato in grado di effettuare il ping verso quel server, ciò potrebbe essere dovuto a diversi motivi. Tuttavia, il tuo ping è ancora stabile, quindi dovrebbe essere decente. Se stai riscontrando problemi con il ping durante il gioco, come hai configurato SmartBOOST/Congestion Control?

Split the WiFi bands, use a WiFi analyzer (free one on Microsoft store for windows called WiFi Analyzer) to find the least congested channel for 2.4/5GHz (you'll have to connect to one, do a test, identify the channel for the band, connect to the other then do the same) to find the least congested channels and change to those, also experiment with the widths and that will help with speeds. Let us know if that issue happens again please.

No I don't believe so though I can add that to the idea list

Have you completed the Setup Wizard? You will need to do that before you can get internet. If you have please reboot the V Hub, wait 2 minutes then reboot the R3, wait 4 minutes then see if you have internet please

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Can the R3 use that list at all?

Have you been able to get past the Setup Wizard if you skip it? I can provide you the firmware that fixes it but you'll need access. If you can't get past the wizard let me know.

When added you'll see a new section on the forum for Nighthawk beta and it'll be available there

I responded in the other topic