Netduma Fraser

When did the issue start to occur, after changing settings etc? Unplug the router from power for 10 minutes, plug in, wait 3 minutes then access, is it the same? Make sure you close the tab once you've started the reboot

If you haven't done so already please do a factory reset on the router, there have been a few firmware versions so would be good to ensure there are no remnants from previous versions causing any issues

No not at the moment, they'll be back next week so can do it then

I've sent you .23 please upgrade to that, once complete, factory reset and disable the options mentioned before and see if it still happens please

Does it show on the SmartBOOST page when you're gaming on it?

Please make new topics if you don't have one already and I will get back to you. It's hard to support multiple people in one topic and even if you have an issue that presents the same the cause may be very different

Glad to hear you're enjoying it! Sent to you all I don't get what you mean at the beginning, can you clarify? Are you setting it up prior to launching the game? Is it showing stabilized - if not then it won't be applying the extra ping I mean yeah the device doesn't need to compete with anything else on the R3 so you could disable this

Sent firmware to those that have asked for it. If you're having issues please do make your own topic and I will get to you, even if it's slightly delayed everyone will be answered. It's very hard to support multiple people in one topic

It doesn't show you're gaming at all with NBA on SmartBOOST? We'll probably need to get it classified. Add the PS5 as a device to prioritize instead and that will work. You should still see servers on the Geo-Filter - is that not the case?

What is the model of the modem/router it is connected to and how is that setup? DMZ, Modem/Bridge mode? Are ALL devices connected to the R2?

Are other devices connected to the ISP modem/router? How have you setup the modem to pass the internet directly through to the XR? Delete the device from the Geo-Filter then go to the Device Manager and change the PS back to a PlayStation device type then re-add it again to the Geo-Filter with the manual option. What ping are you seeing on the Geo-Filter and in game?

That's very strange, does it happen around the same time every time it happens, e.g. every 4 hours? Do you notice any pattern to settings changes/usage prior to it being inaccessible? Is it the .23 version you're on?

D'accord, l'équipe examinera cela l'année prochaine.

Do a factory reset and then disable SmartBOOST, if that is the issue the team will be able to fix it quickly when they're back from the holidays

Is the R3 in the DMZ on the HG? Copy the MAC address of the old router and make the R3 use that, then reboot the router and see if it's better after that please

What settings have you changed from the default specifically?

Did you have it on the previous versions as well? Does it happen every time you try to go on the game or just sometimes?

Glad to hear that's sorted, I will pass it onto the team, you must have been using IPv6 at the time which is why it disconnected which would be expected behavior.

Do try the above, that should get you sorted

Sent via PM, once complete do a factory reset and see if its better after that. If not do make a new topic and we can help.

Have you added servers to your deny list by any chance?

Thanks, hope you did too. Sent! Sent! Happy Holidays!

What firmware version are you on currently?

It may be related to an issue we're aware of so may be fixed in an upcoming update but I will pass it onto the team to take a look into regardless

Livestream is a group so it'll cover all applications/services within that group (albeit it not many within it) but it does cover Twitch so you only need one or the other being prioritized there. Try it with just Twitch as that's more targeted and see if it improves