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Major new Netduma R3 Firmware

Netduma Fraser

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Everything posted by Netduma Fraser

  1. Netduma Fraser
    Upgrade to the beta and see if it works better then please https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/
  2. Netduma Fraser
    If you disable the Geo-Filter do you get the same experience?
  3. Netduma Fraser
    He's a little busy at the moment but he will be looking into it shortly
  4. Netduma Fraser
    Good to hear! We haven't adjusted anything. Do the steps I mentioned above and that should help
  5. Netduma Fraser
    Is the PC directly connected to the router via ethernet or WiFi or is it connected through a switch or extender etc?
  6. Netduma Fraser
    Did you manage to try it today and see if you get the same issue?
  7. Netduma Fraser
    No not in this one. It's a nice idea but people would definitely submit non bug issues, easier to curate on the forum and then pass it on to the team manually, I'll collect what I can and they'll ask for more info if needed. Thanks! There aren't any full proof workarounds we know of at the moment. Disabling IPv6 in LAN/WAN and disabling SmartBOOST entirely can help in some cases.
  8. Netduma Fraser
    No it's more for me to see what ping the router might be taking into consideration, it's something I've raised with the team. I think the Geo ping is reading too high as the ping has timed out but the in game ping won't actually be as high so it won't be as bad as the Geo makes out
  9. Netduma Fraser
    The logs show the backend processes and what is happening, it may not appear as an error necessarily or look like anything is wrong to you but would mean something to the devs. Always worth posting them just in case.
  10. Netduma Fraser
    We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Those features can still work, it just may not be every time. In the meantime best to adjust Congestion Control manually in Ping Optimizer > Advanced.
  11. Netduma Fraser
    Can you provide a screenshot of your Geo-Filter page showing what you see when this happens please?
  12. Netduma Fraser
    So when you're in a game the Games Console rule isn't lighting up/showing any traffic at all? Are you playing through Steam or Battle.net?
  13. Netduma Fraser
    What's the trouble exactly? Can you provide a screenshot of your Geo-Filter page please? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode
  14. Netduma Fraser
    I said it was in testing currently, we've fixed the issues (we believe) but they haven't been confirmed fixed yet so that's what we're doing currently. No point releasing a firmware with promised fixes unless it actually does. We don't conduct firmware testing with influencers
  15. Netduma Fraser
    If you email us we can give you a confirmation [email protected]
  16. Netduma Fraser
    Did you try this method below?
  17. Netduma Fraser
    You can put the console in the DMZ and that'll be an easy way to get an Open NAT
  18. Netduma Fraser
    Okay so not the app specifically, hopefully will be resolved in this next firmware
  19. Netduma Fraser
    Set the DHCP lease to 10000, save, reboot then see if that reduces the disconnects please
  20. Netduma Fraser
    There is nothing at 2pm, did it disconnect more than once? I can see your public IP changed which could account for 1
  21. Netduma Fraser
    What does it say when you try to connect? Are you using the default WiFi password or did you change it? How are you rebooting it?
  22. Netduma Fraser
    Are you able to access via a PC or is it just the app?
  23. Netduma Fraser
    Do you get the same issue with the filter disabled?
  24. Netduma Fraser
    At what time has it happened? Then I can match up with the log
  25. Netduma Fraser
    I can get the team to take a look at that, what platform are you playing on?
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