Netduma Fraser

Added https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/

Download the firmware on your phone, access the interface via your phone, go to Settings > Troubleshooting > Upload firmware > Select the downloaded firmware You don't need to remove the device from the Geo-Filter and you don't have to factory reset after the update.

You can leave those at the defaults they're not going to have a significant impact really. Are you using the Geo-Filter to force the closest servers to you?

I've given you Early Access so you can upgrade to that version: https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/ Then see if it works normally.

You don't need to be on that version, go to the latest public version and that will have the 3.3 beta as part of it, see if it works normally then

Added https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/

Added https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/

https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/

Re-upload the firmware from that page and then see if its more stable after that please

We don't give out any details about future updates or products and I suspect Telstra would be the same regarding any products until they were ready to announce them but of course we are continuing our partnership and continue to work on updates for the supported products.

Good to hear! As above you can upgrade and you shouldn't get the issue as long as you don't factory reset but if you just want to be safe then probably best to stay on the firmware you're on.

I don't know what the blue/yellow ports correspond to on the ATT router so I can't answer that. You don't need to change those advanced settings options. You can leave the lease time at the default for now. Are ALL devices connected to the R3? Have you entered your speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

Good advice above - what do you actually see when trying to access the interface from a web browser?

Good to hear you've tried the workaround, that does seem to fix it for those that have tried. In regards to how you were setting it up above then if the HG is handling PPPoE then the static details on the R3 would be local, not using your public IP details. You can check on the HG for the IP that it's giving the R3. Likely though for DHCP to work set it all up then reboot the HG, wait 2 minutes then reboot the R3, wait 4 minutes and I suspect that'll sort it.

You should connect the R3 WAN/blue port to one of the ATT LAN ports for it all to work correctly

Do keep us posted!

Due to your location the biggest factor for you is going to be the routing your ISP is using, if you've got all your local congestion sorted and you've double checked that in game you're getting similar pings while directly connected to your ISP modem/router then that will be the issue. In that case if it is, I don't normally recommend it but something like Exitlag for example may help you get better routing to the game servers and allow for a better ping.

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We don't have any specific recommendations for a router to use in this setup but any should work just fine in that scenario!

You need filtering enabled otherwise it's not doing any filtering to your desired area. Then it's likely Geo-Latency is enabled so disable that then once you've made those changes you should be able to filter.

The logs don't seem to indicate why it's happening just that it is losing the connection. Is the Draytek a pure modem or can you have it handle PPPoE instead of the R3 to see if you then lose connection in that configuration?

Disabling the firewall completely would be the disable entire firewall option but you don't need to do this, putting the router in the DMZ bypasses the hub firewall for that device

There isn't much else I can suggest, you have another topic on the matter where we're waiting to remotely upgrade you to see if that will help, another topic doesn't mean I have any more solutions for you. I'll check in with the team on Monday

No ETA but I've given you Early Access to try it, the latest version is quite stable https://forum.netduma.com/forum/151-netduma-r3-early-access/