Netduma Fraser

No updates currently, it won't be super quick due to devs getting involved with it

Unplug the router from power for 10 minutes, plug in, then wait 4 minutes before accessing, then see if it loads

As above, are you making a change while on the game? If so you will need to at least restart the game.

Primary and Secondary yes, I think the primary is the upper but I can't be certain, it's a NG implementation

The XR range is NG hardware so they will always have the final say, that's why with our own we're able to release firmware faster on our own schedule.

We're actively looking into the disconnects so that will get resolved, if you think that's the issue for you then it's worth a try, it may well not be the same issue we're investigating.

You shouldn't need to but we're troubleshooting to see if what you suspect is the issue

Assign reserved IP addresses to devices so they're out of the DHCP range, then disable DHCP, apply, reboot from the interface, wait 4 minutes and see if that stops the disconnects. It's important you reserved all the devices IP addresses otherwise they won't be able to connect to the router.

To disable either toggle filtering mode or delete the device. If you follow the CG-NAT section at the bottom of this guide: https://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat what results do you get?

It's an authentication server required for online play and absolutely shouldn't be banned - I'm actually surprised you were able to, usually we block you doing that for these servers so I'll raise that with the team, who knows how many other people have done this! Thanks for the report! The thing with Ping Heatmap is that games update their servers way more than you would think and so it's almost impossible for it to be 100% accurate, 100% of the time which is why we usually reserve doing any updates for it when a game update has happened when it's more likely there has been a change or when a customer reports it, now you've reported it I'll pass it on for an update. The PC into PlayStation is an old trick, it isn't necessary to do but some people find they have a better experience doing so - it's basically DPI vs Ports. DPI has the potential to become out of date whereas the ports won't be.

Glad to hear you got it sorted, thanks for the update!

That will only change when using a VPN, not when changing location on the Geo-Filter

Disable the Geo-Filter, reboot the game and check again please

Check the IP on the PC itself, then check the device you think it is on the Device Manager, do the IPs match?

I did pass it on, it will not be a quick fix if it's using relay servers and may not be possible to filter properly if that is the case

It doesn't really work like that but I get your reasoning, although the servers used will be different and so the results could be completely different, trying with the PS5 could provide some other results to go off, let us know what you get!

I've passed it on but I can't give an ETA as to when it may be added

Thanks, I'll pass it on!

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Set NAT to Open in WAN settings and then check again to see if it helps

Good job @Devastate thanks for helping out!

Great to hear that, thanks for the update!

I'll respond to the email and we can go from there.

Okay so it won't be the router then, it'll actually be the game not using the server at this time, if it's only happened recently then it's possible that its down for maintenance

If you don't reply to my last comment I don't know whether you're still having the issue or not and can't help troubleshoot/diagnose. If you comment in the disconnect topic here: https://forum.netduma.com/topic/56332-r3-disconnections/ a dev may be able to apply changes to the router that could help with the issue.

We made some improvements to the Geo-Filter in the firmware here: https://forum.netduma.com/topic/56107-new-r3-firmware-40236/