Netduma Fraser

Could be the same situation with that game, not sure when we would have last tested that one, do you have another more mainstream game you could check with perhaps?

Do you still have access via a PC? Was anything changed prior to trying to login such as changing the credentials but you have auto login on the app selected for example?

It's just a troubleshooting step, it will help me to determine if we just need to test the game again and update the classification or if it's something else

Is it triggering properly if you play any other game?

Usually when this happens it's because it's the wrong device - I know you've set a reserved IP but just double check the IP on the device itself is the same as what is showing on the Device Manager for the device you think it is.

We will be testing the game as soon as possible

I know that the eFootball players are very passionate about the game and about receiving the latest updates but we're not miracle workers unfortunately, it can take a bit of time.

It should appear on the ping window for that server

No there isn't, the router shouldn't be rebooting after you enter a config into the router, is that what you're saying happens?

It can show offline sometimes but does it actually show servers on the Geo-Filter or show priority on the main part of SmartBOOST when this happens?

That's good to know, do keep an eye out for issues when that happens. Yes if you set it to the same MAC as on the router sticker it should stay the same.

What do you mean you have it set to get into it without internet? When it happens and while connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

Did you reboot the router with HVPN enabled by any chance as I think that could have caused it. In which case, make sure to disable first before rebooting and it should be stable. It is still a beta firmware so there will be some bugs.

The above video should be a great indication for you, any trouble do let us know!

Potentially yes. No I don't think it should be happening at all and therefore could be causing some unforeseen issues such as this. Yeah it will say what it is using currently.

Could you grab the log when this happens please?

Could you do the above step please and see if that provides you with better stability?

I do understand what you mean and we do have a few videos on our YT that should be helpful in this scenario. The issue is the interface is very fluid at the moment, we might make a guide and have to redo it for the very next firmware. I will look into what the plan is for this though.

It should be fine now, is that not the case?

Okay well that coupled with the fact that it happens when using your modem says to me that it's not an issue on your side at all, it will be your line and so moving provider would be the best option. Reason being you on you're own playing a game will come no where near saturating your line, even with QoS disabled so bufferbloat won't be occurring and therefore no reason on your side for such a high ping.

This is very likely to be a server that's been whitelisted on the cloud, could you provide the ID so we can remove it please?

Even when nothing else is using the internet at the time?

Where are you testing the speeds exactly? Have you got your expected speeds set in the router? Are you using Congestion Control? Are you testing over ethernet or WiFi?

Nothing you can do unfortunately but we will be notified immediately if it happens again and it'll be sorted very quickly then. It shouldn't happen again before our fix though

Hmm okay, must be my first thought then and it's not able to ping very far to stabilize it - I'm not sure there is much we can do about that currently. We will be overhauling the ping system at a later stage which should make it more stable.