Netduma Fraser

Let us know how you get on!

Could you please resync the cloud again and it should be there

Did you factory reset after the update? There are lots of changes under the hood that would benefit from one and allow it to perform more smoothly

Are they older devices? Some devices don't like the automatic switching that happens when its one band

Likely a browser/device issue in that instance then as I don't think it even has the ability to turn yellow! Keep us posted on how you get on filtering

Yes it's gone - we've updated the entire support site so some articles that we present on the old one may not transition over - it is unlikely that article will come back, it wasn't updated regularly enough.

You can yes, it will say set up a new router but you're just setting up adding a router on the app, continue and you'll get through it and will login with the same credentials.

It's likely you've missed something like entering the rule name, scroll up & down and check everything has been entered

The vancouver one I can't tell why that's happened as I can't see the map but disable Geo-Latency in Settings, that's usually the cause. The map photo looks fine, everything inside being allowed, everything outside being blocked. So you don't get the yellowing on another computer at all?

Did you factory reset after updating? If you split the WiFi bands and connect them to 5GHz manually do they achieve higher speeds?

I believe we know the cause and it's being fixed currently so should be in one of the next versions

Ahh well done for figuring it out and thanks for the update!

That appears fine, have you set your correct speeds in the router? How have you setup Congestion Control? Are ALL devices connected to the R3?

Do keep in mind around launch time the game servers are at their most volatile, stick with it, once the population decreases you'll see a marked change I'm sure. Also experiment with forcing different servers in case they're under less load.

Does it work using an incognito window? I can't think of any reason other than what I mentioned why it would be redirecting you to a different website

Please provide a screenshot of LAN and WAN Settings

The only way that would be happening is if you're clicking the sign in with facebook button. I'm not seeing a FB account associated with your account either

It can work but it's possible they're blocking VPN IP addresses. Also if you're selecting a server very far away then you may be hitting a ping limit preventing you getting a game

If the R3 is in the DMZ on the Hub and then as a test you put your PC in the DMZ on the R3 then check and it's still moderate then it's possible you have a CG-NAT. Remove the PC from the DMZ as soon as you've done the test though.

It would be yes, there is something we're working on, I don't know if it would go to the extent of being able to Geo-Filter though

I believe it's because the XR doesn't have Ping Optimizer/isn't on the 3.3 update. You can use the Auto Setup function on the web browser which does the same thing

Oh yes sorry, my mistake, I'll come back to you when I know more

Okay keep us posted, I'll be around then!

Gotcha, thanks, I've passed it on, there are no other servers in that region so as long as you have the south covered you won't miss it

Thank you, are you trying to use HybridVPN while playing?