Netduma Fraser

What's the ping shown on the Geo-Filter and in game that you're generally getting?

Either some of the blocked servers need to be allowed to filter without Geo-Latency or the game can't be Geo-Filter normally at all which is what Geo-Latency can help with but you'll run that risk of connecting to servers outside your radius.

Thanks for letting us know, I'll pass it on to see if the team can reproduce it.

Can you provide a screenshot of the Geo-Filter page showing what you see when you get a game outside your radius please - disable Geo-Latency if you haven't already as that could be a cause.

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

Heatmap just pings servers, it won't be causing you not to filter but it is a very hard server to force - I suspect and it makes sense now as well that they use it for busy periods (launch month) so I would suggest covering a few more servers

You already have it https://forum.netduma.com/forum/151-netduma-r3-early-access/

What device are you playing on? If it's a PC, what platform are you using?

That won't cause you lag but can you provide a screenshot of the rule you made please?

Provide the log then please - the latter I believe is a browser or perhaps a resolution thing - try an incognito window or reduce the resolution and see if that works

Okay so if you add a new device with the XR1000 selected it won't let you persist with adding it manually, you just get the above?

Let's continue in your topic

Is this on the R3? If so I can give you Early Access

The rollout of the cloud should be at 100% now so you should have it, I have asked the team to check. It's possible the download of the cloud is being blocked - What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Resync the cloud and then get the log from the System Information page please.

You'll have one of these if you bought it: XR1000 XR1000 v2 or one of these if it was provided: XR1000-1RNNAS (ENTOUCH) XR1000-1RNNAS (GRANDE) XR1000-1RNNAS (RCN) XR1000-1RNNAS (WAVE) You should be able to tell top right of the interface - but I can tell you it won't be any of the last 4 as they've never had an update. If you've updated the router more than once in the lifetime you've had it then it won't be the v2 either as that's only had 1 post release update. What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode

Great to hear! I doubt it no but if it happens again try that process again and it should work

Is this your first time setting up the router? In which case you'd either use the Nighthawk app or setup using your PC web browser

Check the IP on the device itself and then check it against the name of the device you're adding on the Device Manager, do they match?

Added

No I don't believe it's limited to the beta version

Could you provide a screenshot of the rule you have made please?

Glad to hear you got it sorted and thanks for the update. You should be able to get past that part with the Geo-Filter enabled though - have a look on the map for a server being blocked and add it to your allow list, you may need to do this a few times and then it'll work without disabling. If you could then provide the IDs of the servers we can add them to the global whitelist.

We released a new app update recently so that's likely why - uninstall it then re-install it and see if it works please, if not please provide the error you're seeing

What's the login error you're getting exactly?

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 4 minutes Boot up application/game/client Then see if it works better.