Netduma Fraser

Super helpful, thanks a lot!

Do keep us posted with how you get on!

Thank you!

The devices won't show the DNS server change as they go through the router first, then the DNS you've set will be used so that's normal

Thank you, I'll pass it on Thank you very much, that's super helpful!

That's prioritizing now yes so that's all fine, just the Geo-Filter and Congestion Control to adjust then

Yes I quoted you to let you know you've been added https://forum.netduma.com/forum/144-netduma-r2-early-access/

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Not those numbers, it isn't prioritizing, which means the device you've added isn't the correct one - check the IP on the console itself then match it with the IP for one of the devices on the Device Manager, then add it it Traffic Prioritization and it will work.

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Scroll down to the bottom of the page - Traffic Prioritization where you added your console manually

No worries at all, thanks for the update, we are looking into it.

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It is normal yes but I'll put that forth as a request

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The black circles next to it in the download & upload columns will turn red and the numbers will tick upwards.

Do this process and see if it works please:

Look for the blocked server on the map when it happens and then add it to your allow list - you may need to do this a few times. If you then provide us with the IDs we can get them on the global whitelist. Are you using the Discord desktop app or via a web browser?

That's the main thing really - the rule you made for Traffic Prioritization, is it triggerring when you're playing? Btw, the Congestion Control testing, make sure you have it set to Always when you're trying it.

I don't believe it has but I will chase them to do so, as you say, hopefully there is more free time now.

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No more news than the newsletter provided at the moment

Geo-Filter to make sure you're getting those lower ping servers more often. Here's a new link: https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/

You will only see one server when playing, that's normal. If you give us the IDs for those Discord servers we can get them added - do resync though overall. That's great to hear, thanks for the feedback - that will probably be the last major feature update for the XR500 unfortunately - it won't be getting DumaOS 4.