Netduma Fraser

Glad to hear you got it sorted, thanks for the update, if you're having an issue just ask as it's usually something easily resolvable and if not then it's something the team can work on fixing.

If you don't know what it's for then I probably wouldn't jump into getting it to be honest but generally use is for security/privacy concerns and for getting around geo restrictions e.g. watch the contents of the UK Netflix instead of the content available in your country

Provide the config files and I can take a look, make sure you're on the beta though

Is it regaining the internet within 5 minutes if you don't do anything? If so that's fine - it doesn't mean the firmware isn't working, it's actually the opposite and we make that better

This topic relates to the R1 so probably not the same issue but I'd make sure you're on the beta: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ Most likely though it's the config, what's the precise issue? Could you provide the config please?

How have you set Congestion Control/SmartBOOST - what's the physical setup of your network etc? What ping were you getting?

There are way too many variables for me to be able to give you a solid reason but what I can say is that it's very unlikely a cause of the router that it's not working and more likely to do with what I mentioned. You're doing something that isn't normal behavior so I would expect that sometimes you will not get the expected results.

It's either you needed to scroll down on the T&Cs or a weird browser issue but glad you were able to get it sorted eventually, thanks for the update!

Make sure you're on the latest firmware and then resync the cloud on the Geo-Filter, if you still don't see it then do the following: Quit the application/game/client completely Remove device from the Geo-Filter Give the mobile the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 4 minutes Boot up application/game/client Then see if it works.

Added https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=424833

That's brilliant to hear, thanks for the update and for the kind words, hope you have a great weekend too!

You need to complete the setup wizard before you can get internet - do you see the wizard when trying to access?

It doesn't have HybridVPN currently and it also won't be getting DumaOS 4 or any more significant feature upgrades so I wouldn't recommend it personally

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode. UPnP and port forwarding should be sufficient here, have PC 1 boot up the game first then PC 2 and see if they're both open then. Also, disable the Geo-Filter for them prior to loading up to check if they appear open then. For Geo: Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.

Not saying it's finalized but it needs to be stable enough for testers as well

Both, you can see in the graph how they both fluctuate but looks like download needs to be adjusted more. Idle you can't really do much about and that is steady anyway

How do you have your device added to the Geo-Filter?

Refresh the page, it's likely done or timed you out so you need to login again

If you were connected by WiFi double check you've reconnected to the router then refresh the page

It's very much dependent on how good your connection to the Google servers is - if it's not great then it doesn't necessarily mean anything bad for gaming. Though for the Ping Under Load test you should be able to improve the results by setting Congestion Control to always and experimenting with the percentages - change percentage, test, change test etc.

It's very unlikely at this point, I think DumaOS 4 would be too much for it

In Settings > DHCP > Add Rules > Select Device > Save. Do that for each device. Then in DHCP > Advanced change the lease time to 10000, save, reboot the router from the interface and see if it happens again please.

Glad you were able to solve it, I told you what the cause was, as long as you don't do that the error will not come back. Thanks for the unnecessary remark.

You need to disable Ping Assist otherwise you can get games outside your radius as well.

There will be multiple servers clustered together in a location so you'd only be blocking one of a few in that location - as you can see on the map, the one you denied it showing with an X but the one you're connected to isn't.