Netduma Fraser

You don't need to type your serial number unless you've forgotten the username/password to enter but as you've just factory reset it and set the login credentials you can just put those in. You're either putting in the wrong credentials when prompted or cancelling the login which then prompts you for the serial or security questions.

Thanks everyone, if someone could provide the logs that has a decent amount of entries before the first mention of dpiclass failing that would be really helpful. Could you all check the DPI isn't disabled in the Congestion Control menu please?

While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

You can see that info above as well though of course if it's unidentified then it'll stay that way. It's a good idea but we're less interested in IP addresses and ports really. I haven't used that program but as we inspect the packets specifically I'm not sure if it would help as much, plus we're Wireshark pros at this point!

Have you put the R1 in the DMZ on the Asus? If not please do so then try again

What is the ping you're getting to the game now as shown by the Geo-Filter? I can't recall if the game shows it but if so what ping does it show there?

What are your expected/paid for speeds and what have you entered into the router? What percentages are you using for Congestion Control?

Added you all https://forum.netduma.com/forum/153-xr1000-beta-forum/

Apologies, here you are: https://forum.netduma.com/forum/144-netduma-r2-early-access/ All sub forums you have access to can be seen on the main forum page too

Does routerlogin.net allow you to access? Otherwise does 10.0.0.1 work?

Give it a resync and check again, if it continues please provide the IDs of the servers that appear to be whitelisted.

No a later version than that

I have responded to you via email, we can continue there if needed.

Okay but with it disabled did it resolve the issue of getting games outside your radius? Try with Steady Ping disabled also. Do keep in mind as well that it's a busy time of year, game servers and also ISPs will be experiencing heavy load and so even without changing anything you may notice degradation in game performance on occasion.

Added

If you were having the same issue then yes it should, resync the cloud and check again

Untick the option "Use router as DHCP server" and save, then reboot the router, wait 4 minutes and check. Any new devices you want to add you'll need to set a static/reserved IP on the device itself first, then you can set it on the router.

I think the DHCP issue you're referring to is the one where you need to set the reserved IPs. Unfortunately that's a Netgear issue that we've informed them of years ago and it's not something we have the access to fix. Could you reboot please then as soon as the error comes back get the log immediately please? I'm keen to see what happens on the logs prior to it happening, that log doesn't cover it I don't think.

There is literally nothing else blocked on the entire map? If so that is odd because the router won't be blocking it, at least not with the Geo-Filter. If you disable filtering/switch to spectating mode so you can still see where you connect to do you ever get the LA server?

Okay and is it any better now?

It's Geo-Latency, disable that, reboot the console then try again please

What do you mean there is a DHCP problem error exactly? Can you provide a screenshot of that please? Could you provide the full log please? This firmware has been out for a year and a half with this issue so it's a new one, not something we would have seen initially. It's likely it's a cloud update that can fix it. I've already let the team know about it so they can look into it. Given the time of year though it's unlikely it'll be able to be looked at properly until the new year.

Zoom out fully on the map and check to see if there is a blocked icon when this happens, if so add that to the allow list and let us know what the ID is

https://forum.netduma.com/forum/151-netduma-r3-early-access/

Added - https://forum.netduma.com/forum/153-xr1000-beta-forum/ Upgrade to it and see if the issue still persists.