Netduma Fraser

You shouldn't have an issue with close servers, they're just concerned about high pings caused by those using VPNs

Where are you entering the details exactly? Can you provide a screenshot please?

Connect it to your existing router for the moment, complete the wizard and then upgrade to the latest firmware, either from here: https://forum.netduma.com/topic/57039-new-r3-firmware-dumaos-40290/ or the interface, then attempt to use those details again to connect.

It's either that the in game ping includes the calculation for processing delay (which all games have but not all choose to show and we can't determine that value) or we can't properly ping the server - if the ping method shows as traced rather than direct then that is likely the case.

Great thanks, I'll pass it on!

A triangle would indicate it has been blocked, you don't want that to appear in your region because you want to allow it. What happens when you search for a game exactly?

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How have you setup Congestion Control? That is the feature that will prevent you lagging when other devices are being used

Glad you got it sorted, thanks for the update!

Good to hear, thanks for the update!

Swap cables and ports then check if the same happens please

Yes it is currently, you'll have to factory reset and then if you want to reboot you'll need to disable HVPN first.

You can only disable the top RGB. To disable the LEDs - we have looked into it - would require a separate firmware that disabled them e.g. .290 normal & .290 LEDs off and you'd then have to choose which you want to use. There is no real easy way to have a button on the UI for it.

No the Adblocker on the router itself, disable that then see how you get on

Uninstall the app and reinstall it, does it work then?

Having it as a PC requires you to select the specific game and this service/game selection uses information to determine that it is that game you're playing, games are quite fluid and what we use to determine it is that game changes so it can become out of date. By switching you force it to use the Games Console service which makes it rely on ports instead which don't change and also is more broad so you can filter without changing game each time.

PPPoE/VLAN is something your ISP would need to tell you if you were to use a third party router - check the internet settings on the previous router you were using and see if you can mirror the details over to the R2 to see if you get internet. Can you also provide a picture of how you have them setup physically please?

It is a big deal in the sense that you absolutely need to have a connection to it to play but definitely nothing you need to worry about seeing at all. Good to hear! So essentially the radius acts as a temporary allow/deny in a way, allowing anything within and blocking anything outside, allow/deny does this but permanently and will apply regardless of your radius. I.e. if you've allowed a server but it's outside your radius the next time you play you could still connect to it and vice versa, a denied server inside your radius will still be denied. It is good in the sense you could build up a list of servers that play really well for you and deny the servers that don't and over time you should then have more good games vs bad. There are extra features on the Geo-Filter with DumaOS 4 such as Geo-Latency and Steady Ping and I'm not not sure if it's in that version or not but country specific filtering so it depends what you're after really. Just a warning though, getting an R2 second hand, if anything goes wrong with it we couldn't replace it - we'll obviously still give you support but anything major we can't replace it. We have a Black Friday discount on the R3 right now, maybe check that out and see if it's worth it for you.

That's absolutely normal, you're not blocking it because you have the radius over it, in fact you can see a white dot behind your radius which means that one is/will be allowed when you come to search which is exactly what you want

You have to have the WAN on R3 to LAN on the edge and it should work

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I haven't heard anything, I'll chase the team

If you power down the console fully (not sleep) and then restart it does it appear connected?

That's a good idea, I'll add it to the list, thanks for the suggestion!

Yes it is a hardware limitation in that regard, it's a similar limitation on the R3 but that's why we implemented Wireguard so you can hit around 100Mbps through it