Netduma Fraser

Try and look out for any patterns, e.g. a specific time of day, when a specific device or service is used etc

As long as you're able to download files then really any device can work

I've given you Early Access, give that firmware a try https://forum.netduma.com/forum/151-netduma-r3-early-access/

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

I know this sounds odd but is the router kind of close to a microwave and was a microwave used at the times it disconnected?

Yes please, no that's all for now, it will tell me if it's a router specific issue or a specific app issue

That sounds good, are you getting a low ping server within your radius?

We'll have a feature upcoming that will help prioritize games we haven't specifically tested. It really depends on the game, some will work right away and others will need to be tested

Hmm okay, it's less likely to be the DumaOS side in that case - presumably you've not got the phone in the Geo-Filter have you? As a test, if you put your phone in the DMZ very briefly, try a text and then remove it from the DMZ immediately does that work?

What do you mean by x5 exactly? Can you provide a screenshot of your priorities please? If you're not using Congestion Control then your network can still become saturated so make sure you have that setup (Ping Optimizer > Advanced) and then SmartBOOST should take care of the rest.

Thanks again for the logs, now the holidays are over they should be able to investigate it more thoroughly

Thanks for all this, now the holidays are over they should have more time to investigate this properly, will keep you posted

Are you accessing the interface via HTTPS? Are you using Armor? Can you provide a video of what you're seeing when you try to run those functions please? SmartBOOST isn't a XR1000 feature, use the mobile DumaOS app and you'll see what can be used

Disable QoS fully from the Congestion Control menu then please and see if it works then

Added, though the firmware has been removed temporarily It's because there is a bug preventing you being able to downgrade

Just because a game is released doesn't mean it is immediately supported/tested, there are very few requests for the game, it will take some time, especially when the holidays wiped out a lot of time. I will chase it.

Disable your Geo-Filter, can you get a game then?

Are you able to access the interface on a PC when that happens?

Can you think of any patten in your surroundings/network usage both times when it went off?

I wouldn't think it'd run better with it off but the option is there for people, if that's what works best for them then great

No there isn't you have to be connected to the router/behind it in order to access it

Added

Just to say, this isn't the purpose of the router so not something we can help you with specifically

Yeah it's fine, in theory it could cause conflicts but never seen it do so

Great to hear that, thanks for the update!