Netduma Fraser

If you're having the issue only .291 will potentially fix it for you - could you provide the log when you get the disconnect on that firmware please? Does the connection regain itself or do you need to reboot? Sounds like it might be DHCP if it's that scheduled

There is no exact timeline really, you wait on NG or OEM for a patch and once provided build a new firmware and test it, if there are any issues they're looked into, fixed, tested etc. When you have a few different companies handling it things can inevitably take longer. I'm checking for new news currently but it'll likely be the same.

Yes please It'll be due to the above, have a look for blocked servers on the map and add them to the allow list

Yes, you can choose what you want to go through or not go through

You'll need to do this: client remote 87-19-de.cg-dialup.net 443 dev tun proto udp auth-user-pass resolv-retry infinite redirect-gateway def1 persist-key persist-tun nobind cipher AES-256-CBC ncp-disable auth SHA256 ping 5 ping-exit 60 ping-timer-rem explicit-exit-notify 2 script-security 2 remote-cert-tls server route-delay 5 verb 4 <ca> Paste the contents of the ca.crt file here. </ca> <cert> Paste the contents of the client.crt file here. </cert> <key> Paste the contents of the client.key file here. </key> Then put the whole thing in and it should connect.

It can take quite a few sometimes, if you provide the IDs we can have a look and whitelist more widely to catch it. Does the error definitely go away when disabling the Geo-Filter?

If they provide you with OpenVPN configuration files then you can use it on HybridVPN yes

Good to hear, keep us posted!

My apologies, checked the wrong name, we don't use the specific name for eFootball because if I understand correctly the game just updates and so you're then using that new year version - are you worried about the name specifically? Is it working on SmartBOOST?

No worries at all, thanks for reporting it, although it's not major it's definitely good to try and get it fixed. Great to hear, thanks for the update!

Can you provide a screenshot of your Geo-Filter settings please? - An actual screenshot though not a picture of the screen. Ping Heatmap provides pings to servers to inform your Geo-Filter settings, it's not any guarantee of what you can connect to. You still have that option, change to Advanced in SmartBOOST settings. You have a common issue that will be resolvable, all you need to do is troubleshoot with us and we'll get you there.

Click Advanced bottom right then System Logs bottom right

They know the root cause and will try to get it fixed for the next app release. Based on what they can tell it seems like you may have started a speed test, ping optimiser or something like that and then switched app or gone off it which caused it, if you then restart the app it should be fine.

If you click to continue access does that work? Good to hear thanks, Ping Optimiser is being overhauled so will be better and more reliable! This picture is super blurry so hard to make out individual aspects but as above, most likely it's due to Geo-Latency, if you disable this does it then work?

Thank you, I've passed it on to the app dev to take a look at

Sorry to hear you're having a problem - your explanation doesn't have many details which makes it hard for me to understand the issue, if I can't understand the issue I can't effectively provide suitable troubleshooting steps. Please provide more information about your issue and we can go from there. For example, where are you testing the ping? What are you comparing the current ping to? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Can you provide a screenshot of what you see when that happens please?

No specific recommendations but you'll need a VPN that provides you with either OpenVPN or Wireguard configuration files to use it on the router

https://translate.google.com/

It's on Heatmap: It's also available on Geo-Filter/SmartBOOST as EA Sports FC

When you do a factory reset does it prompt you to go through the setup wizard again? Could you reset by doing this instead please: Hold the reset button on the back of the router for 30 seconds (you'll need something thin like a pin), then wait 4 minutes before accessing the interface.

It's likely the YouTube service needs to be updated then so instead add the device entirely to the VPN and see if it works that way. You're using a custom config so it doesn't know what that information is as other than the protocol that information is not provided in the config.

It's occurring because of the way you have set it up, Spain and Italy are notoriously hard to force servers anyway, then throw in your very high ping and appearing from Ghana, it is absolutely not going to want to put you on those servers.

I've given you Early Access, please try this firmware specifically made for the issue, once installed factory reset then see if it works better https://forum.netduma.com/topic/56332-r3-disconnections/page/14/#comment-424833

Did you factory reset after the install? If not please try that and let us know - we've had some promising feedback on it so far