Netduma Fraser

Added you to the R3 Early Access. We're aware Ping Optimizer isn't 100% reliable and the moment and will be resolved in the next firmware. Why do you think the Geo-Filter isn't working? It's unlikely that it's on your side, this happens every year, there is a slowdown after the first couple of months of the new year, into summer and then once a trailer for the new CoD happens people jump on again to get practice in. Lots of players around the beta time and more so between the beta and launch, aided by any new seasons of the previous CoD and Warzone like has just happened within the last week or so. Usually but not always there is a slowdown sometime between launch and Xmas, then when people get it for Xmas there is a big influx of players, new and those returning due to having time off for the holidays.

Your eyes can do about 13ms so you literally can't perceive that difference. You're selecting a server further away than where you're located so the game stability is going to be lower, it's unlikely the jitter that is getting you but people who have a lower ping that live closer to the server. Use Ping Heatmap, identify the next lowest ping server and force that one instead. At the limit of your radius you might be getting a server almost on the other side of the country.

You're posting in an R3 topic that's why, for the R2: https://forum.netduma.com/forum/144-netduma-r2-early-access/

12 isn't the best but it's certainly not going to hugely negatively impact your game, if you do everything else to ensure you're connecting to the closest server, have it setup to limit the bufferbloat then you shouldn't notice it too much. Given you've changed IPs and it's happening direct to your modem (ruling the router out as a culprit) then it's likely something less easily resolved such as the wiring inside/outside the home or to the cabinet/exchange for example.

No we don't but good question!

What was the jitter amount they detected, were they not concerned with the amount?

They've asked if the R3 is handling PPPoE or VLAN or DHCP identifiers at all?

Apologies, I think I've misunderstood you, you're using an OpenVPN client on the devices themselves right? In which case there isn't really much on the router that would slow down the speeds other than the usual speed settings, you said it happened a few months ago, did you change any settings around then? How long does it take to slow down to 20Mbps, right away, after minutes, hours? Is there any pattern you can see such as when using heavy bandwidth applications, other people getting home and using devices etc?

There is a cloud update mid release currently that should help with this, you should have it by the end of the week

There is a cloud update mid release currently that should help with this, you should have it by the end of the week

They're just referring to the game servers that would be within your radius in that above quote, not to do with the bufferbloat testing servers. He is saying to find the lowest/most stable ping server within that radius you've set (or outside radius if applicable) and then just force that server so when playing in the future you will get the server you want every time and not suffer from the randomness of getting any server within your current large radius. What they're saying regarding the bufferbloat test is that it's not necessarily the best test to base your results on as depending on when you're using it etc you may be testing using a server that is very far away, in which case your results will also be bad. Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. This is more of a real world test and will give you a good Congestion Control value for your connection.

Thanks for letting us know, it really is a weird one, if I hear anything about it from NTGR I'll let you know

Disable Geo-Latency and reboot the game, it will stick to your radius then. If it's unable to ping the server then it won't be able to stabilize as it doesn't know what the ping is to aim for. Specific games can become out of date quickly but 'Gaming' should still cause it to be prioritized and adding your device to prioritize will act as a backup. If you opened the ports then they will be working if those are the ports used, do you have an Open NAT? If so you're all good

Game requests aren't guarantees that they will be added, it depends on quite a number of things, for example BF6 & BO7 have been/are included as its what the majority of our customer base play. Games that we've had 1 or 2 requests for will take longer to implement.

There is a cloud update rolling out now that includes support for FC26 so by the end of the week you should notice it being detected

https://forum.netduma.com/forum/153-xr1000-beta-forum/

The interface is wholly loaded from your specific router, no connection to us to make that happen. Are you able to access using 192.168.77.1 through your web browser?

Could you provide some screenshots of the PingPlotter graphs you were getting while doing the tests please? At 100% QoS wouldn't even be enabled so I can't say the test would have been accurate to report that at that value.

That's the issue with letting them know what additional routers you may be using, I'm not saying all but some will pass the blame, go back to them, say you took their advice, got rid of it and you still have the same issue. Take the router out so if they come they don't see it and see how it goes then.

We're aware Ping Optimizer isn't 100% reliable currently and we're looking to fix that for the next version. In the meantime you can adjust Congestion Control manually to achieve the same effect which can be found in Ping Optimizer > Advanced. I've given you Early Access so you can upgrade to that firmware to see if interface access is improved https://forum.netduma.com/forum/151-netduma-r3-early-access/

Added

We don't give out ETAs as you know, once the team finalize a build they're happy with they will make the selections from the poll topic and add them to the group

That's fine but I've told you through the router the 20Mbps speeds you are getting is expected with OpenVPN so I can't help you achieve more than that. If you want more than that then you'll have to use Wireguard to achieve 100Mbps. What's the phone you have out of interest?

Well I can't speak to how it behaved previously, I can just tell you that it will automatically switch, based on necessity, things like speed, stability etc and the only way to pick is to split the bands and connect specifically to the one you want

It will automatically switch you to the appropriate band based on need, higher bandwidth applications will use 5GHz and lower will use 2.4GHz mostly. If you want to have choice over which you connect to then you'll have to split the bands and connect to 5GHz specifically.