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Netduma Liam

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Everything posted by Netduma Liam

  1. Netduma Liam
    Can you double check your username and password for your VPN is definitely correct? That's often the case when Hybrid VPN immediately shows failed.
  2. Netduma Liam
    Since resetting the XR, can you please clear your browsers cache? Where are you measuring your Ping? In-game or in Geo-filter? What's your base ping if you run a Connection Benchmark test? For Geo-filter, can you provide a full-page screenshot as to how you've currently got it configured?
  3. Netduma Liam
    Can you disable filtering mode, then zoom all the way out on the map and take a screenshot as you're actively playing a game. Then send that over to us?
  4. Netduma Liam
    We will be bringing the DPI update to the XR range, though I believe this will be when the 3.2 firmware is released, which we're currently testing another version of. Could you please try going to Settings -> Setup -> LAN Setup and set the minimum DHCP value to .100. Then, go through the table below it and reserve an IP address for each device on the network. Give them an IP from .2 to .99, so they're outside of the DHCP range. Let us know if you are still having issues after that please.
  5. Netduma Liam
    Excellent, thanks for letting us know, I'll pass this onto the team.
  6. Netduma Liam
    Good suggestion, above, particularly trying a new ethernet cable!
  7. Netduma Liam
    Thanks for feeding back! I'll get this added to the roadmap!
  8. Netduma Liam
    OK fair enough, antennas aren't the problem then! Do you think at some point you could try enabling the Guest Network, then see if you get the same speeds through that network as opposed to the main one?
  9. Netduma Liam
    The latest early access firmware can be found here:
  10. Netduma Liam
    Done!
  11. Netduma Liam
    Yes, I'm afraid you would need to. Disabling strict mode was introduced partially due to filtering issues in Destiny, I thought since they changed to using Steam's Datagram Relay (SDR) servers, the feature was no longer required, but perhaps it is. Let me know if disabling that helps!
  12. Netduma Liam
    Thanks for trying. Do you see a further drop in speeds if you remove the antennas from the R2, or do results seem to be the same? If you look inside the connector for the antenna and compare it to the connector on the R2, does one connector appear 'male' and the other 'female'? Or do they both seem the same?
  13. Netduma Liam
    For Ping Heatmap, hit click the three-line menu in the top left of the Ping Heatmap map and click 'Resync cloud', are you able to see servers then? For Geo-filter, you'll still see your physical location in-game, Geo-filter does mask/spoof that.
  14. Netduma Liam
    OK thanks for confirming. Just for Destiny, if you click the three-line menu in the top left of the map and disable Strict mode, do you still get booted?
  15. Netduma Liam
    Thanks for that, let me add that too!
  16. Netduma Liam
    Out of interest, could you now try connecting to the 2.4GHz instead of 5GHz and see if the speeds are similar there from the same distance? Are these tests with QoS still disabled? Do you have any IoT devices, particularly any that are nearby the R2?
  17. Netduma Liam
    Welcome to the forum! To clarify, are you receiving the error "The operation is taking longer than expected. Please briefly wait before using this Rapp."? If so, check the above responses to the OPs first post, it's nothing to worry about. It just took a little longer than expected to resync the cloud.
  18. Netduma Liam
    When you get kicked, do you see any blocked icons appearing on the map? If so, do you still get kicked if you disable Auto-ping host from the three-line menu in Geo-filter, then click the blocked server and manually allow it?
  19. Netduma Liam
    Is the ISP modem a router/modem combo (does it broadcast it's own Wi-Fi network?) or is it a pure modem (No Wi-Fi)? If it's a combo, what's it's LAN IP? For example, it could be something like 192.168.1.1 or 192.168.0.1? You could try setting a static IP in the XR1000 settings under Settings -> Setup -> Internet Setup, perhaps that may help with the issue.
  20. Netduma Liam
    Looking at your original screenshot, you appear to have the cable for the R2 connected to the modem's Internet port. Does the modem have a LAN port you can connect that cable to instead? What's the make and model of the modem exactly?
  21. Netduma Liam
    You would need to connect the two with an ethernet cable, unfortunately you can't do this over wireless.
  22. Netduma Liam
    No, you don't need to restart after the cloud update. I would suggest connecting the kitchen router to the R2, then put the kitchen router into AP mode. If you have any problems with NAT, it may be a good idea to put the R2 in the DMZ of your ISP modem, but if you're not having any problems you don't need to worry about this.
  23. Netduma Liam
    Sure. We're also doing another Ping Heatmap update later today so it may be you can see more of your local servers a little later on today.
  24. Netduma Liam
    As you say, the XR500 is more powerful so I would expect to see a difference, but probably not quite that much. Could you perhaps try downloading a Wi-Fi Analyser and use that to see the least congested Wi-Fi channels in your area?Then, switch the R2 to use those channels in the Wi-Fi settings. There's a good Wi-Fi Analyser on the Microsoft store called Wi-Fi Analyser, unfortunately I'm not too sure on the offerings from Apple's store.
  25. Netduma Liam
    Where are you reading the ping value from, Geo-filter or in-game? If you compare the reading you see in Geo-filter vs. In-game, are they much different? Could you try forcing a few different servers and see if you're having the same problem on all of them?
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