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Netduma Alex

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Everything posted by Netduma Alex

  1. It could be that they changed the server locations, or it could be that updated server details caused Geo-Filter to mislocate them, meaning they are no longer inside your radius. Another possibility is that there are new authentication servers which must be whitelisted in order to connect to a game. If that's the case, we can whitelist them in the Geo-Filter cloud so that the problem is fixed for all users. Either way, I'll investigate. Thanks for bringing this to our attention!
  2. What are you Geo-Filter settings? Where did you put your radius? It will be easier to recreate the issue if I know exactly where you're trying to filter.
  3. I've investigated getting Minecraft added to Traffic Prio. Unfortunately Minecraft appears to use a slightly unusual protocol, so we can't add it to Traffic Prio just yet. We will hopefully be able to add it in future but it will take some more work from our developers to increase compatibility.
  4. Hi @Rangewonk, Are we talking about the normal version of Minecraft or the Java version? Or both? I'll look into getting this added to Traffic Prio.
  5. We have been able to recreate this issue in the office. We have theories as to what's causing it. This will be a high priority issue to be fixed when we release the next firmware for the R1. Unfortunately we don't yet have a release date for the next DumaOS 3.0 firmware, but know that we are aware of this issue and we will prioritize fixing this issue. I'll be pushing for more R1 updates, I'll post on this subforum when we've got more to share.
  6. The Geo-Filter will already take care of that for most games, but some games may matchmake quicker using a VPN connection. Some games, for example, will attempt lots of local servers before expanding the search far enough to reach the ones in your radius. Using a VPN connection, the game would begin searching from the location of the VPN server. Your ping is unlikely to be any better when using a VPN, as packets still have to travel the same distance to reach the game server... Usually more, actually. But in some rare scenarios, the VPN's route to the game server might improve things. This is what gaming VPN's sell as their main benefit.
  7. Hi Jarana, welcome to the forum. Ping Heatmap does not react to Hybrid-VPN connections, the results will the the same whether you are using a VPN or not. Is this a feature you'd like to see in a future update?
  8. Hi benwhipyson, Slight issue, your IP address is an IPv6 address, and our remote upgrade tool is currently IPv4 only. Would it be possible for you to disable IPv6 on your router/modem, or are you stuck with an IPv6 Public IP? If you have an IPv4 Public IP, could you Direct Message it to me?
  9. @smirkingdevil Sorry about the delay, I have sent the fix to your router. You can now upgrade to DumaOS.
  10. Sorry about the delay, I have now pushed the fix to your router. You can now upgrade to DumaOS.
  11. Here's a link to the previous firmware: https://www.dropbox.com/s/bqk0zy5fg9tssq3/DumaOS-R2-3.0.123-Release.sig?dl=0
  12. Nice, and have you set the R1's ip as reserved/static on the virgin hub?
  13. Is UPnP turned on? In theory, UPnP should take care of this automatically. If the PC cannot get Open NAT even when in DMZ, it suggests that your R1 is not getting full port access. I would suggest putting the R1 into the DMZ of the upstream router/modem. On DumaOS, go to System Information, write down the WAN IP Go to the web interface for the upstream modem/router Set the R1's IP as reserved/static Put that IP into DMZ
  14. We usually suggest setting the maximum speeds to the best speedtest result that you've ever had on your line. We then suggest, as a starting point, putting both the Download and Upload sliders at 70%.
  15. @Zippy is correct, IPv6 will not work correctly with anything before DumaOS 3.0, but with IPv6 disabled, Teredo should be taking care of it. in DumaOS, under Settings > Advanced > IPv6, is it set to Disabled?
  16. Are you guys using the latest version?
  17. And is your R2's WAN IP also reserved on the modem?
  18. Welcome to the forum! So you're using a 5G modem with the R2? What connection test are you using that gives you a 9ms ping? If you run the same test through the Netduma R2, are the results similar?
  19. Which firmware version are you using? You can download the latest here:
  20. Hello DumaArmy, This morning we had some problems with the forum, you may have seen it was inaccessible. We've now fixed the issue and everything is back to normal. We'd like to apologise for the downtime, and I hope that none of you have had to wait longer for support because of this. Thanks for being a great community, Alex at Netduma
  21. @Reeeeeeeeeeell I was unable to send the fix to your unit. Please check your settings. @Ash1980 The fix has been sent, you're ready to upgrade. @Ezkivel7 Your router is already on DumaOS so you don't need the fix.
  22. There is some processing time added between the router and the console. The packet will hit the router before it hits the console, and then the console will have process the packet before it produces the result.
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