Netduma Alex

Sorry about the delay, we're going to do it tomorrow now, for sure. In the meantime please make sure that you've done everything in this guide so that we don't have any problems connecting: http://support.netduma.com/en/support/solutions/articles/16000085789-how-to-upgrade-your-r1-from-version-1-03-5m-or-lower

Didn't have time to do it on Friday, will try and get it done today.

Okay well i'll copy the relevant section of the guide: Access your Netduma R1 interface Go to >Settings >Miscellaneous Tick ‘Allow remote access to Netduma tech support’ Go to Settings >UPnP and enable the feature if it's not already enabled Go to Settings > Port Forwarding and remove any rules Now verify that everything is working by going to https://www.whatismyip.com/port-scanner/ In the port entry field, type in 7777 and click Scan If the result is 'Open' then you have successfully allowed us to access your router to run the fix.

I'll add that to our list of suggestions!

I have forwarded this onto Joseph so he should send over the firmware soon. Keep an eye on the thread.