Netduma Fraser

We don't provide that kind of support. Where it says proto tcp above just change to proto udp

Yeah sounds like we do need to whitelist them, any IDs you have let us know and I can pass them on

Looks like you have Call of Duty series still selected, it should say console but if it's working that's fine for now. Game servers, at the very least the CoD servers block pings so we're not always able to get a ping reading

No worries at all, that should be all for now, thanks for your help!

So when the lease time changes it shouldn't cause a disconnect and that's probably why it's not always happening. Not specifically no, as long as the VPN is disabled though they won't be causing any issues. If you could provide the log from when it happens please and then we'll be able to determine better.

The services have become out of date as they change the game often, to counteract this and so you don't need to worry about it again: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client

They mean change the protocol in the VPN config from TCP to UDP

Good to hear, thanks for the update!

Pictures are okay but copying/pasting the server ID from the server details will be alot easier otherwise if there are a lot it will take unnecessary time to write them all out

Good to hear, thanks for the update!

Fair enough, let us know how you get on

The ping you see on Ping Optimiser is the ping you're receiving from the test server it's using, connecting to other servers, e.g. game servers won't necessarily mean you get a ping that low. Thanks for the screenshot of the server, so now this makes sense, that server is actually in Germany so it is mislocated on the map. We'll correct it. If you could: Copy/paste any server IDs you get when just covering the UK that get a higher ping like that Copy/paste any servers IDs you get when covering Europe that have a lower ping like you would expect being connected to a UK server Then we can correct them all to prevent it happening. In the meantime you can block any of the higher ping servers you see and allow any of the lower ping servers you see and it will start to improve.

Have you made the changes they mentioned?

Added

Oh you're using the basic setup, those files are out of date, you will need to obtain the OpenVPN configuration files for the server you want to connect to from HMA and then enter the contents into HVPN to connect

Please provide the config you're using and we can take a look

It is something we raised to NG awhile ago and not something we can directly fix unfortunately. Once you've done the reserved IPs you won't need to do it again so it'll be a one and done scenario. If you're not using QoS then you can disable it fully in the Congestion Control menu.

Cover Japan then and see if it prevents that happening please

Just to clarify, what is the 6ms ping to exactly? What is the 'normal' ping you're getting to the London server without the Geo-Filter enabled? Are you confirming you are actually getting the London server in that scenario with the Geo-Filter just with filtering disabled? Have you enabled Game Mode/activated boost? Have you done the ping optimizer feature?

What link on the website are you clicking exactly? To access the R3 you can use http://dumaos or http://192.168.77.1, alternatively you can download the DumaOS app from your phone app store and then access it that way. It won't be anything to do with you still being able to access your ISP router. We don't provide phone support but you'll still get just as good support here.

In that case it could be that your public IP is changing frequently - did the ISP put the ONT in bridge? They may be able to take it out of it so you can then access and then the R3 would get a local IP that can be set as static on the ONT. Otherwise may be worth contacting them to see if they can extend the lease time for your public IP, especially considering you had the same issue on another router. If that can be made longer then the issue should happen less. They may try to sell you a static IP which would if this is the issue fix it but I'd suggest saying if you could extend the lease time so I can verify this is the issue then I would then consider the static IP knowing it would fix the issue permanently.

I've given you access, we've also made a change to the cloud if you could reboot from the interface and see if it happens again please.

We're aware Ping Optimizer/Speed test isn't 100% reliable at the moment and we're looking into it. In the meantime setting/testing speeds manually and adjusting Congestion Control manually will be needed to achieve the same effects. Your ping is raised where exactly? Where are you testing this ping? A higher ping wouldn't necessarily impact voip too much unless it's quite high. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST?

Thank you that's really helpful, I've been able to reproduce it so I'll pass it onto the team

Do this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then try again please.