Netduma Fraser

I'll respond to your email shortly

I can't view/download the video, what happens exactly?

Are you enabling the Geo-Filter before you boot up the console/game? Are you making changes to the Geo-Filter while you're on the game? This could be them using the relay servers, in which case some mentioned covering Japan made it adhere better to their Geo-Filter settings

Okay good - the server IP address you're using is Cambodia which may be the problem, find the IP of a server you want to connect to from the options they've given you (use a website to lookup the IP location) then use that instead and see if it works better

Is Geo-Latency or Ping Assist enabled?

Nothing bad there from what I can see - does it actually connect you to the VPN? Does it say connected?

Not really - copy and paste would be easier next time - it's also in French which I can't read 😂Just to clarify, are you actually connected to the VPN? It's just the game you can't connect to?

They don't have any impact on your NAT status but it does mean it's probably blocking a NAT server, zoom out fully on the map with those options disabled, check the NAT status and look for something blocked and allow it. Repeat this, you may need to do it a few times and then you should have all the servers for NAT allowed and it should work then. Once done if you could give us the IDs for these servers then we can add them to the global whitelist.

You may have Geo-Latency and Ping Assist enabled, disable both of those and try again. Also ensure you've enabled the Geo-Filter prior to launching the game and don't change any Geo-Filter settings on the game without then rebooting the game otherwise they won't apply

Ah yes the private address on iOS and other devices can pose a problem there, they will just ignore any reservations unless that is disabled. You would see a double NAT on your console if that was the case, unlikely but a possibility for sure.

Okay thank you, I think it's a cloud issue which we're looking at currently and will make a change to shortly that should hopefully resolve it

It could be the DHCP lease yes - have you set the R3 WAN IP as static on the ONT? If the bridge mode relies on the IP address then this changing would throw that out, setting as static/reserved would then prevent that happening. Steady Ping wouldn't be able to counteract those kinds of spikes unfortunately. It won't be that entry no, there are a lot of DHCP lease messages there, set your devices as static/reserved on the R3 (super easy) and see if it happens again please. You just have to be connected to the R3 either by WiFi or ethernet to access it So you were manually connected via 2.4GHz? Sounds like you didn't have high enough bandwidth on 2.4GHz for the streaming, 5GHz is better for higher speed applications

Could be a few instances in there that caused it, what time did it happen approximately? Then I can more accurately determine the cause from the logs

We'll be trying another thing with the cloud shortly which should resolve it but please do let us know

I'll respond in the topic you made

Do you still have devices connected to it via ethernet? Is it worse if you play direct from the fritz as well?

We don't get the server list directly from any game developers/companies so it's always purely based on our testing/findings. So at the time this would have been what we found, it's also possible the servers that appeared to be there on the Geo-Filter map were actually mislocated and should be some where else. Heatmap says your ping is roughly 70ms to those servers, is 70ms an accurate ping for you to SA? If on the game you leave the server selection on Auto do you get a game with around 70ms or higher?

As in you can't use the Geo-Filter and the VPN for every game? If so do you still see icons on the map that entire time, the game just doesn't let you into a match?

That's really great to hear, thanks a lot for the update!

Added https://forum.netduma.com/forum/151-netduma-r3-early-access/

When it happens again and it does load up again please grab the logs from the System Information page. When did it start to happen approximately?

Disable Adblocker on the router, does that resolve it?

Could you provide the entire VPN log please?

Glad to hear it's working now, I'll close the topic - thanks for providing an update!

You're not able to set a polygon unless it's a shape, if it's just a line it won't let you so I agree it shouldn't be a problem and I don't know how you've managed to make it happen, if you have any ideas let us know how to reproduce it and we can sort it