Netduma Fraser

What do you get on speedtest.net?

Presumably because your max throughput on 5GHz is higher than 2.4GHz. Regardless, I'd suggest testing with downloads while following: https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ start with a high value e.g 95%, test, decrease 10%, test, decrease 10% etc, until you get to a value that is pretty good, then try 5% either side of that value to see if it can be improved. Important to note that Download/Upload on CC don't have to be the same value & you may have a better experience with differing values. This is more of a real world test.

I'd suggest testing with downloads while following: https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ start with a high value e.g 95%, test, decrease 10%, test, decrease 10% etc, until you get to a value that is pretty good, then try 5% either side of that value to see if it can be improved. Important to note that Download/Upload on CC don't have to be the same value & you may have a better experience with differing values. This is more of a real world test as you'll be doing your normal traffic (just to an extreme) and finding the percentage that works best.

We've just released a new Early Access firmware if you could upgrade to that and see if it resolves the issue for you: https://forum.netduma.com/topic/57983-new-r3-firmware-dumaos-40540

Using Ping Assist there is always the potential that you'll get games above that value so would be better to use the radius if you want to force specific servers. It could be mislocated on the map, in which case if you provide the ID for it we can check and move it if necessary.

Are you referring to the network settings test? If so it's just the ping to the server it's using for the test/to authenticate you own the online game service. It doesn't impact your game experience because the servers for the game are completely different

Just the ones you want to prioritize

Added you both - don't have an ETA for it currently

You already have access https://forum.netduma.com/forum/144-netduma-r2-early-access/

You can do that if you wish but it would be better to have the R3 control all the devices in your home for the best experience. You'd have to connect to the R3 via WiFi or ethernet to use the app/access the interface, anything connected to the Panoramic wouldn't be able to access it.

We've just released a new Early Access firmware if you could upgrade to that and see if it resolves the issue for you: https://forum.netduma.com/topic/57983-new-r3-firmware-dumaos-40540

Added

Is it the WAN IP of the R3 you have in the Huawei DMZ?

I'm still seeing you have IPv6 enabled but if you could grab the log again when it happens please

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You don't need both really, disable port forwarding, does it work more consistently then? Are you adding the device to the Geo-Filter when you're already on the game or prior to booting the console?

Use the radius mode instead of the polygon mode and check if it works better then please

Can you explain more about what is happening please, e.g. you search for a game but then it stops, you're in a game playing and you disconnect back to the lobby, the game ends then disconnects you back to the lobby

Reserve the IP for the PC if you haven't already and disable IPv6 for LAN/WAN on the R3, does that prevent the issue?

@Mushiiipeas an update to the cloud was made in the last few days so that should be fixed now if you want to re-upgrade

No that's not possible you have to be connected directly to the router via ethernet or WiFi. You could enable WiFi, split the bands, disable 5GHz, then disable broadcast of 2.4GHz so it doesn't appear in WiFi lists and connect manually and then whenever you want to access it you can join it

In Settings > DHCP > Add Rules > Select Device > Save. Do that for the gaming device and see if it continues please.

If I've missed a comment just comment again and I'll see it. Also someone asked for access in your topic and I added them so you can see you only need to ask for access and it will be given. I've added you now.

Double check the IP on your PS itself is the same as the IP it shows for the device you think it is in the Device Manager, do they match? Are you leaving the console in an instant on/standby state?

Added - it has been removed temporarily