Netduma Fraser

It seems to be renewing the public IP a lot, what is the model of the modem/router the R2 is connected to and how have you set that to ensure all traffic flows to the R2? E.g R2 in its DMZ, modem/bridge mode

Did you reboot before getting the log? I can see the WiFi restarted but it looks like the whole router restarted so I would expect it to see that there

They're authentication servers so they need to be allowed for you to get games, that's why you couldn't get any when blocked. They don't negatively impact your game experience. You can put the PS5 in the DMZ if you wish. I would suggest reserving an IP for it, otherwise if the PS5 IP changes then the DMZ would be invalid and you'd have to set it again, would save time this way.

No because that is part of the NG software side, we don't have access to that code unfortunately This is the latest version that has the most features/updates

You can't have the DMZ set and then port forwarding done as they're conflicting instructions. As long as UPnP is enabled both consoles should get the ports open that they need without causing issues for each other. Each console can still have a static IP.

Try these suggestions: Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

This error is usually due to the browser forcing a connection to the interface via HTTPS rather than HTTP (e.g. Chrome, Safari etc), so using a different browser/disabling force HTTPS/adding an exception for the interface should resolve it. Otherwise a browser based Adblocker can cause it. What do you mean most games don't show up on classified games exactly? How have you added your device to the Geo-Filter, can you provide a screenshot?

Whatever VPN you use they have to provide you with an OpenVPN or Wireguard configuration file in order for you to use it with the router. You can specify what you want the VPN to apply to yes. It's not very useful no and may not work correctly.

Okay, we'll need to have a look and see if it's a problem with the auto security update they did

It doesn't make sense how the network would physically make the game crash, it just wouldn't connect. Does it work when directly connected to your existing ISP modem/router?

Okay thanks, I'll come back to you when they've attempted the update

Do this: Quit the application/game/client completely Remove device from the Geo-Filter (all the ones you've added) Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client It will then work better, you also won't need to add it for multiple games, it will just apply to them all.

That would be the main thing affecting it so I'm not sure there is anything on the frontend you could change to get it working. When you say crash, is it at the point where it tries to connect to the internet? You said it works via a hotspot but does it work when directly connected to your existing ISP modem/router?

Okay thank you, factory reset then as soon as you can try upgrading to .179 If that doesn't work: If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found in System Information) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and we'll get a dev to try and force an upgrade through on Monday.

Are you having this issue since updating the router firmware? If so, if you downgrade does it work again?

It automatically pings the game server for you or doesn't, if it doesn't and you want to see the ping then you'd have to click the server/icon on the map manually

Could you provide a screenshot of the System Information page please?

Disable BI in Settings > Troubleshooting > Advanced > Developer Options then check again, if not, disable SmartBOOST fully from its menu

That's a big jump in firmware, try incrementally at least once then try again https://support.netduma.com/firmwares/netduma-r2/

added

Do you have the Geo-Filter enabled for the PS5? If so disable it, reboot the console and then see if it works please

The Geo-Filter it wouldn't affect at all, SmartBOOST it shouldn't affect either, the only sort of reports we've had concerning those two are disconnects with PPPoE, though not everyone is affected and should be fixed in the next Early Access firmware. There was also a report about speeds being reduced when using VLAN which I've let the team know. If you were to get these issues then yes it would be the most reliable, otherwise it doesn't really matter, the extra hop doesn't do much in terms of adding latency

Check the Network monitor when it happens, is there any other device using a significant amount of bandwidth?

Haha understood, hopefully will have some insight by Monday for you!

You're not being ignored, I just haven't got any new information yet that can help determine the issue/cause, as I said, I will come back to you when I hear back from a dev