Netduma Fraser

They weren't able to implement it due to an issue, I don't think it will be coming now as the XR range won't be receiving any more feature updates

It should be working on the latest Early Access versions. It can sometimes take a few tries to work, hold it down and the WPS light should start flashing, then I think you have 2 minutes to initiate on another device

If it's something we can push from our side then that won't be required, if it's for mannrs to do then he will likely need that, as you've already tagged him/PMd him presumably including it then nothing else you need to do

The logs aren't applicable in every situation, what are they for exactly?

Hold the reset button in the back of the router for 30 seconds, then wait 4 minutes before accessing the interface, does it work then?

It's not specific to that game that it's not stabilizing, it's just that it won't be able to stabilize every single game/server, keep checking and it may stabilize

Great to hear that! If you leave the VPN enabled it will likely time out eventually so I'd suggest just disabling it after you've finished and then enabling it again when you play. Switching the method by which you access the interface though won't affect the VPN being enabled. You can set it and forget it for the most part if you'd like to yes

I'll check in with the team and see if they can do this on Monday

Understood thanks, I assume this isn't an issue if you don't have the devices in a sleep mode, you just then get the initial delay when turning them on instead. Have you tried the new version to see if it still occurs?

Do you know what the model the modem is so I can have a look into it? It should have a sticker on the underside if you're not sure

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

Please grab the logs when it happens. What do you mean the Geo-Filter doesn't work?

Added - it has been temporarily removed.

I have given you Early Access, please see if the firmware there resolves your issue: https://forum.netduma.com/forum/151-netduma-r3-early-access/

Added https://forum.netduma.com/forum/151-netduma-r3-early-access/

What is the R3 connected to that allows it to get internet?

That's not how it works really, what is it you're trying to achieve exactly? Also, what is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Yes that's correct

See how it actually performs rather than focusing on the results of a test that don't saturate your connection

No worries, that's what I'm here for, put number 1 in the first box and then you're good

I've chased the team again but I doubt it, we've been having some issues with the cloud we need to sort out

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3?

You'll need to delete it from HVPN, go to Device Manager, change it to a PC then you can add it and make those changes

I'm not following, if you've just booted your device and there is a 15 second delay, how is it disconnecting you when working from home etc?

Good to hear, let's hope it continues! As long as you've fine tuned it based on PingPlotter then regardless of what the site says you'll be good.