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Everything posted by Netduma Fraser
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My first suggestion would be to disable Adblock & HybridVPN completely as those are both features that can impact your connection and see if you can make it past the 5 days, if you do and it all seems good then it could narrow the issue down a little.
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It is a cloud update so you won't see anything when it is done and don't need to upgrade. Once we have pushed it on Monday you can resync the cloud and then it should work
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xr 500 dropping internet.
Netduma Fraser replied to rjaaayyy's topic in NETGEAR Nighthawk Support (XR range)
Edit the reservation, give it a different IP, then apply and reboot the Xbox, it will then get the new IP you have set -
xr 500 dropping internet.
Netduma Fraser replied to rjaaayyy's topic in NETGEAR Nighthawk Support (XR range)
Give the Xbox a different address, devices should have a reservation of .99 and under, then see if that works any better -
R2 loses all connection periodically, requires unplug
Netduma Fraser replied to The0dark0one's topic in Netduma R2 Support
Brilliant to hear that! I'll get Liam to comment tomorrow about this -
You can see how to do so at the bottom of this guide: http://support.netduma.com/en/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter If you're only connecting to the Discord server when playing with friends and can't connect without them then no unfortunately but it's very quick to do the next time you plan to chat with them. It's not really that simple, Discord uses a big range of ports for voice chat and those same ports are used for games as well so without allowing them specifically they would be blocked as well. For most web traffic, streaming, downloads etc the Geo-Filter wouldn't affect it at all as they use very few ports and are therefore easy to exclude.
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It's not due to Ping Assist specifically, just that you're blocking the Discord servers, we did add a lot a little while ago to the whitelist to prevent this happening but it seems like they have added more. All you need to do is add them to your allow list just like you would do for a friend and that would resolve it. When doing this, if you could provide us with the ID of the Discord servers then we can add them to the whitelist.
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Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please. The R1 used third party hardware and is also from 2014, no AC WiFi and won't get you up to 1000Mbps realistically. The R2 is our own hardware, much newer, AC WiFi and will get you a lot close to 1000Mbps.
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QoS and Traffic Prioritisation
Netduma Fraser replied to fletcherjames1's topic in Call of Duty Support
You can use the Games Console service instead and it will prioritize the game for you -
QoS and Traffic Prioritisation
Netduma Fraser replied to fletcherjames1's topic in Call of Duty Support
Click to add a rule, select the device then the services are listed on the next part of the box and you can find CoD there. There is no tick box for this, you do so by choosing what is the minimum % you would be happy with your connection being limited to, so if you chose for example not to go below 90% then you're choosing bandwidth, if you go very low you're saying you're happy to sacrifice bandwidth if it will get you a great ping. Your ping can spike so if it's constantly 20ms and then suddenly it goes up to 100ms for example, that is a spike, so enabling that option tries to prevent that happening. -
QoS and Traffic Prioritisation
Netduma Fraser replied to fletcherjames1's topic in Call of Duty Support
Call of Duty was for console but that's no longer needed and we would need to update the PC one to get that working again. Instead set your PC to a PlayStation in the Device Manager then re-add it to the Geo-Filter and it will automatically choose the Games Console service and allow you to filter. The groups are just a way to organize the services, it wouldn't actually prioritize everything in that category, just the service you picked. If that one doesn't work then you can add it using the Games Console service as well. -
En Configuración de LAN, configure el rango de DHCP para comenzar en .50, luego asigne direcciones IP reservadas a dispositivos entre .2 y .49 para que estén fuera del rango de DHCP, aplique, reinicie desde la interfaz, espere 2 minutos y vea si que detiene las desconexiones.
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¿Se están desconectando TODOS los dispositivos o son dispositivos específicos? ¿Todavía tienes acceso a la interfaz cuando experimentas la desconexión?
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Game Optimiser DumaOS not working
Netduma Fraser replied to CJArthur's topic in Telstra Internet Optimiser support
Sorry for the delay, that's not necessarily the case, I'll check in with the team and get them to provide an update on what is happening next week. -
Well the Geo-Filter isn't working for it currently, although some people say it works occasionally but doesn't appear to be consistent, however QoS is still a major feature that will keep your network as stable as possible, thereby keeping the ping low. If it's still high after that then you can be sure it's just on the game side.
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Add “Halo Infinite” severs and geo filtering
Netduma Fraser replied to Yale king's topic in New Games for the Geo-Filter
It is something we're still looking at, as you can imagine it's a complex one to try and work around -
We're still looking into it currently but we are making progress and should have a fix for the next version
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Cod Hit Reg Settings (updated)
Netduma Fraser replied to designerema's topic in Call of Duty Support
Pruebe con otros servidores un poco más lejos, algunos encuentran que les brinda una mejor experiencia