Netduma Fraser

You may need to re-enable the VPN. Have you setup QoS or the Geo-Filter at all? If not you will need to do that to reduce your latency. Did you do the factory reset after the upgrade was successful? We don't do remote support that way for normal setup, only if there is an issue a dev has to look into. Also are ALL devices connected to the router?

Both. Using a VPN does not decrease latency at all, if anything it would increase it. Woops my mistake, sorry! If you were connected to WiFi while doing the upgrade it would have disconnected you from the WiFi and you would have to reconnect. Reconnect then refresh the page and it should have completed.

Once you've upgraded and factory reset and setup we can get your speed sorted, make sure to set your speeds in bandwidth settings in the Congestion Control panel. However, using the VPN and applying it to a whole device will drop the speeds to about 10Mbps which is still plenty for gaming.

I think the next step should be upgrading to the latest firmware, you can download it from here: https://forum.netduma.com/topic/38047-new-r2-firmware-30394/ once downloaded click the 3 dots icon top left of the interface and upgrade from there. Once uploaded allow 5 minutes for it to upgrade, then access the interface and factory reset from the same 3 dots menu, wait 2 minutes, connect and complete the wizard. Then you're good to go, follow the tours that appear to setup and enjoy!

You could try that yes, once you've taken the ISP router out of bridge mode, reboot it, wait 2 minutes, then reboot the R2, wait 2 minutes and then try accessing

Connect the PC via ethernet to one of the R2 LAN ports then try the interface again and see if you can complete it please

I responded to your topic but it's not something specifically within our control

It wouldn't be until January some time really now due to the holidays

We are well aware of the issue, we're working on new firmware currently and we'll definitely catch it if it occurs during testing this time. Merry Christmas!

Thanks, you too, happy holidays!

Brilliant, thanks a lot, I'll pass that onto the mobile dev to review when they're back from the holidays

Save the file then upload it to the post here please. It's a good suggestion, I'll pass it onto the team!

Are you prompted to get the logs? If so that would be helpful to pass onto us. Is it a specific setting that seems to cause it? Thanks for the suggestion, will pass it on!

Okay great thanks! Make a new post about your issues on the XR and we'll do our best to help.

Hey, welcome to the forum! It appears to be working on iOS, does it give you the option to provide a log? If you could get a log and provide that then it would be really helpful. What is your Android version as well? I know the Pixel phones get the latest Android updates first so that might be why it's happening as we won't necessarily have been able to test it.

Can you provide a screenshot of the Geo-Filter page when you're in a Singapore game please? What does the ping to the Singapore server show?

It doesn't need to be added to the Geo-Filter as the console service the PS5 is added to the Geo-Filter with would cover it - is it actually Geo-Filterable in your experience? I'll add it to our suggestion list for Heatmap

Sorry to hear you're having this issue, give the modem a reboot, wait 2 minutes then try accessing again please and see if it works.

No because you have Share Excess enabled and gaming barely uses any Bandwidth, usually less than 1Mbps and it won't use any more than is needed so you have probably 99% of your bandwidth unused by gaming so it will go to other things that need it such as when doing a speedtest on another device.

The latest firmware .394 does have a lot of stability improvements and has reduced disconnections for users

Hey, welcome to the forum! You have to be connected to the router WiFi and the router has to be running DumaOS 3.0, if you're not on the latest firmware that will be why. Otherwise it's the same username/password you login to the interface with - specifically choose the router type don't leave it on automatic then try

Ce que Liam voulait dire, c'est que la version bêta que nous avions avait été autorisée à être rendue publique. Nous travaillons sur un nouveau firmware pour le mettre à niveau avec le R2. Redémarrer le routeur à partir de l'interface, attendre 2 minutes avant de vous connecter permettra généralement à Rapps de se charger à nouveau correctement.

Great thanks, the more IDs the better. As they're whitelisted you won't be able to successfully block them.

The screenshots provided show an authentication server, it's possible it has been whitelisted by mistake - are you saying when you're in a game that is the only server that appears, the one with the white circle around it? If so can you provide the ID please?

Can you show what you see on the Geo-Filter with it enabled when you actually get a game please? Then we can see how it's allowing them.