Netduma Fraser

Try this config please: client remote uae.jumptoserver.com 4443 proto udp dev tun auth-user-pass tls-client resolv-retry infinite remote-random nobind tun-mtu 1500 tun-mtu-extra 32 mssfix 1450 persist-key persist-tun ping 15 reneg-sec 0 comp-lzo cipher AES-256-CBC auth SHA256 <ca> -----BEGIN CERTIFICATE----- MIIFQjCCAyqgAwIBAgIIUfxepT+rr8owDQYJKoZIhvcNAQEMBQAwPzELMAkGA1UE BhMCS1kxEzARBgNVBAoTCkZhc3Rlc3RWUE4xGzAZBgNVBAMTEkZhc3Rlc3RWUE4g Um9vdCBDQTAeFw0xNzA5MTYwMDAxNDZaFw0yNzA5MTQwMDAxNDZaMD8xCzAJBgNV BAYTAktZMRMwEQYDVQQKEwpGYXN0ZXN0VlBOMRswGQYDVQQDExJGYXN0ZXN0VlBO IFJvb3QgQ0EwggIiMA0GCSqGSIb3DQEBAQUAA4ICDwAwggIKAoICAQC1Xj+WfPTo zFynFqc+c3CVrggIllaXEl5bY5VgFynXkqCTM6lSrfC4pNjGXUbqWe6RnGJbM4/6 kUn+lQDjFSQV1rzP2eDS8+r5+X2WXh4AoeNRUWhvSG+HiHD/B2EFK+Nd5BRSdUjp KWAtsCmT2bBt7nT0jN1OdeNrLJeyF8siAqv/oQzKznF9aIe/N01b2M8ZOFTzoXi2 fZAckgGWui8NB/lzkVIJqSkAPRL8qiJLuRCPVOX1PFD8vV//R8/QumtfbcYBMo6v Ck2HmWdrh5OQHPxb3KJtbtG+Z1j8x6HGEAe17djYepBiRMyCEQvYgfD6tvFylc4I quhqE9yaP60PJod5TxpWnRQ6HIGSeBm+S+rYSMalTZ8+pUqOOA+IQCYpfpx6EKIJ L/VsW2C7cXdvudxDhXPI5lR/QidCb9Ohq3WkfxXaYwzrngdg2avmNqId9R4KESuM 9GoHW0dszfyBCh5wYfeaffMElfDam3B92NUwyhZwtIiv623WVXY9PPz+EDjSJsIA u2Vi1vdJyA4nD4k9Lwmx/1zTc/UaYVLsiBqL2WdfvFTeoWoV+dNxQXSEPhB8gwi8 x4O4lZW0cwVy/6fa8KMY8gZbcbSTr7U5bRERfW8l+jY+mYKQ/M/ccgpxaHiw1/+4 LWfbJQ7VhJJrTyN0C36FQzY1URkSXg+53wIDAQABo0IwQDAPBgNVHRMBAf8EBTAD AQH/MA4GA1UdDwEB/wQEAwIBBjAdBgNVHQ4EFgQUmVEL4x6xdCqiqu2OBLs27EA8 xGYwDQYJKoZIhvcNAQEMBQADggIBABCpITvO1+R4T9v2+onHiFxU5JjtCZ0zkXqR CMp/Z0UIYbeo1p07pZCPAUjBfGPCkAaR++OiG9sysALdJf8Y6HQKcyuAcWUqQnaI hoZ2JcAP7EKq7uCqsMhcYZD/j3O/3RPtSW5UOx6ItDU+Ua0t9Edho9whNw0VQXmo 1JjYoP3FzPjuKoDWTSO1q5eYlZfwcTcs55O2shNkFafPg/6cCm5j6v9nyHrM3sk4 LjkrBPUXVx2m/aoz219t8O9Ha9/CdMKXsPO/8gTUzpgnzSgPnGnBmi5xr1nspVN8 X4E2f3D+DKqBim3YgslD68NcuFQvJ0/BxZzWVbrr+QXoyzaiCgXuogpIDc2bB6oR XqFnHNz36d4QJmJdWdSaijiS/peQ6EOPgOZ1GuObLWlDCBZLNeQ+N6QaiJxVO4XU j/s22i1IRtwdz84TRHrbWiIpEymsqmb/Ep5r4xV5d6+791axclfOTH7tQrY/SbPt TJI4OEgNekI8YfadQifpelF82MsFFEZuaQn0lj+fvLGtE/zKh3OdLTxRc5TAgBB+ 0T81+JQosygNr2aFFG0hxar1eyw/gLeG8H+7Ie50pyPvXO4OgB6Key8rSExpilQX lvAT1qX0qS3/K1i/9QkSE9ftIPT6vtwLV2sVQzfyanI4IZgWC6ryhvNLsRn0NFnQ clor0+aq -----END CERTIFICATE----- </ca> key-direction 1 <tls-auth> -----BEGIN OpenVPN Static key V1----- 697fe793b32cb5091d30f2326d5d124a 9412e93d0a44ef7361395d76528fcbfc 82c3859dccea70a93cfa8fae409709bf f75f844cf5ff0c237f426d0c20969233 db0e706edb6bdf195ec3dc11b3f76bc8 07a77e74662d9a800c8cd1144ebb67b7 f0d3f1281d1baf522bfe03b7c3f963b1 364fc0769400e413b61ca7b43ab19fac 9e0f77e41efd4bda7fd77b1de2d7d785 5cbbe3e620cecceac72c21a825b243e6 51f44d90e290e09c3ad650de8fca99c8 58bc7caad584bc69b11e5c9fd9381c69 c505ec487a65912c672d83ed0113b5a7 4ddfbd3ab33b3683cec593557520a72c 4d6cce46111f56f3396cc3ce7183edce 553c68ea0796cf6c4375fad00aaa2a42 -----END OpenVPN Static key V1----- </tls-auth>

Voyez-vous cela comme une erreur contextuelle ou simplement dans les journaux ? Si c'est dans les journaux, ne vous inquiétez pas, cela montre beaucoup de processus d'arrière-plan qui peuvent parfois ressembler à des erreurs. Si tout fonctionne comme prévu, vous pouvez l'ignorer.

How are you doing the factory reset exactly? The only options are the physical reset as you mentioned and also doing so from the interface - Settings > Administration > Backup Settings > Erase.

Once the order is shipped you should automatically get a tracking email, I have sent that information to you over emails just in case.

Have a quick run through of this guide: https://support.netduma.com/en/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-maximum-bandwidth-speeds disabling the protection options in WAN Settings may boost the speeds slightly as well. All devices should be connected to the R2 as well. For WiFi: Disable Mirror Mode, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

Hello, welcome to the forum! No I don't think so, it's just a VPN client, so user/pass and the VPN config are the only options you can configure + DNS. I can add it to our list as something to potentially implement in the future.

I've added you! It can be found here: https://forum.netduma.com/forum/145-nighthawk-pro-gaming-beta/ There isn't a beta for the XR1000 currently.

Most likely the package was opened by customs which they do from time to time to check the contents matches the description.

Hello, welcome to the forum! I have responded to one of your emails with tracking details.

Could you enter the VPN IP address in the DNS on HybridVPN then try connecting again please?

I'm just checking with mannrs to see if there is anything on the server side logs that can give us more insight into what might be happening and we'll get back to you.

My colleague said he'll try to look at this tomorrow, I'll update you when I know more

Did you factory reset after the latest? Does it say failed when you try to connect? Can you provide the log from the VPN page please?

Done!

I've responded to you in another topic but it may be mislocated, try using Ping Assist to see if you get connected to it

Liam was updating the page and he has now left the company so we're still in the process of re-allocating tasks and seeing who will be doing what for the foreseeable. I have pushed to get it updated already but I have a meeting with the team tomorrow so I'll make sure it gets done.

We can certainly double check it yes, it might be mislocated, try using Ping Assist to see if you can connect to it

Is that all they provided or were there more files as well?

Done!

Hey, welcome to the forum! I've added you, it can be found here: https://forum.netduma.com/forum/145-nighthawk-pro-gaming-beta/

Could you provide the log provided on the HybridVPN page please?

Always best to start a new topic so we can focus on you exclusively. Can you provide the config you're using please? Did you factory reset after the upgrade as there were fixes for VPN included.

Great to hear that! We've only just released the new public version so that should be sufficient for you but you can sign up to Early Access as well: https://forum.netduma.com/topic/39415-introducing-early-access/

Ignore the Windows tests it's doing there they won't help with this. Hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface and see if it works, do so without the static IP please.

But can you actually access the interface after setting that static IP?