Netduma Fraser

Click the 3 dots icon top right of the interface when you're on the Geo-Filter page and disable Geo-Latency, the reboot the console, do you get games within your radius then?

We should ship the rest of the current orders by Monday/Tuesday I suspect

Did you setup the Geo-Filter prior to booting up the console/game? If not reboot the console then search again, do you then get games within your radius?

I have sent you a private message, please see if the instructions there work

Thank you very much for this, I'll pass it onto the team who will look into it ASAP

Anything significant change settings wise or with your setup, adding news devices etc when it started? Does the connection re-establish itself or do you need to reboot? Is it on wired and wireless devices? Is it all devices or a specific few?

I would keep the XR1000 in AP mode so the R3 sees/handles all of the devices. Okay great so adjusting the antennae lead to a doubling in the WiFi speed essentially? I can pass it onto the team to see if we can improve it at all. Steady Ping is a different feature for the Geo-Filter, you can see it at the top of the Geo-Filter Map, if you click that you can adjust it there. No way to default to Advanced settings, I totally get what you mean about Advanced Settings and understand why you would want that. It would be a significant design change to do so but I will request it!

Could you make the issue happen then get the logs from Settings > Troubleshooting > Advanced > System logs please?

Okay thanks, I'll pass it on to see if we can get it added! You should be able to filter/prioritize it if you make your phone a console in the Device Manage (by changing the icon) and then adding it to the Geo-Filter or SmartBOOST as a console Not possible on the R2 until DumaOS 4 is available for it

@Vitamin C cure you can find that here: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/

If you re-enable SmartBOOST and remove all priorities except the one for the TV does that change your experience at all?

It showing higher is the work of Steady Ping, giving you a solid 18ms throughout the entire game absorbing those spikes/raises in ping that you see there so it doesn't affect you, giving you a more smooth experience. I will pass onto the team about it not always showing and we'll look into it, thank you for the report!

As in rarely showing the ping or showing the server within your radius or both?

If you haven't changed any settings within the Geo-Filter Map settings and you restart the console/game after making any Geo-Filter settings I can't see any reason from the router side why it wouldn't be working

I'd suggest at the moment if we can get you access to connect it to the Sky Hub as there may be credentials/specific settings needed to get internet direct from the modem. So setting up with the Sky hub will have it handle any of that and allow you to use the R3 while you check if that is the case.

Are you forcing the West Coast? As I know people have trouble trying to force servers there as they don't always seem to be available

What is your physical setup i.e. ISP modem/router > R3 for example and how is that setup R3 in DMZ, modem/bridge mode? Are ALL devices connected to the R3?

Looks like it's working correctly there, the server in the US is an authentication server required for online play. Also are you the party leader when playing with a friend?

Could you unplug the R3 from the modem so that the R3 is just connected to power, then while connected to the R3 WiFi try accessing the interface then, does that work? If not could you check on the phone/mac what IP address your device is getting while connected to that WiFi please?

Can you provide a screenshot of your Geo-Filter page please?

The R3 is an independent device, it doesn't need internet to be able to connect to the interface. Are you able to connect not with internet but just to the WiFi of the R3?

Ping Optimizer adjusts Congestion Control which eliminates bufferbloat/ping increases when your connection is being saturated i.e. under heavy use. The ping it mentions there is the ping you would have if your connection was under heavy use and the ping it changes to is the ping you would have with it applied when the connection is being heavily used. That's separate to your game ping, Steady Ping applies a buffer to your game ping, giving you a slightly higher ping that absorbs any spikes / fluctuations in the ping so you have a consistent ping throughout the whole game and gives you a better experience overall. You just need to click Steady Ping on the Geo-Filter map to adjust it. You can leave Ping Optimizer as it is, it should still be using the previous settings - we're looking into making that feature more reliable.

Okay disable Geo-Latency, reboot the console and then see if servers stay within your radius please

The internet won't work without completing the Setup Wizard which you need to be able to access the interface to complete. Hold the reset button in the back of the router (you'll need something thin like a pin) for 30 seconds, release, wait 4 minutes then try accessing and see if that works please.

Ah that's Steady Ping, for Ping Assist you can see that in the 3 dots menu top right of the interface in the Settings part